Emergency stop, but employees and Dms who were pushing to just bundle in without a need will only get a slap on the hand. Please shady as it gets. These things will continue to happen. That’s why the new message for suag is the same but they won’t be able to track a one time fee so just bundle that now too. How about we just make the goals attainable and then reps and customers have a good experience, but noooo that’s crazy.
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All green makes the company money, not me! They are more worried about selling stuff to make the company more money, anything that we make money on doesn't matter. I need to sell 20 suag to equal one new line, what do you think I as a rep care about?
Sad thing is it doesn't matter how much money they make, if they aren't green they aren't happy. All green is just a sign of a good mix not a sign of an actual job being done.
@3rva+1m1M77r8 agree 100% most of the time you we're better of walking a sale then taking it. However that kind of changed with the new kicker. Now you're incentivized to take any sale that adds to your bucket. However that's directly against what management want's because they are really only incentivized to go green on reports. Sure the sm's get 10% of the kickers reps make but they can keep the money if I'm not getting grilled and put on useless calls because of my SUAG numbers. None of it is customer centric. If I didn't work here I definitely would not be a customer based on my experience with Verizon.
Imagine a perfect sale. Customer walks into upgrade, you step up their plan, add insurance, get them to buy a tablet, make sure that they both have insurance, add a new phone line one for little bobby whom is still in the mothers womb(or slam a e-sim what ever works) get $550 worth of accessories with it, make sure they leave with a gaming console, get them to apply for a credit card, charge them $90 to set up their devices (or just charge them the $90 for the heck of it)qualify them for home internet and then slam some home warranties. I'm probably forgetting something.
All that to have your manager be like "good job, anon now tell me what you learned about your customer"
They continue to chase the grains of sand and let the mountain go by. A sales rep interaction can only have so many things to pitch. Reps do not know what a win is and because Corp leaders add everything onto a sale nothing feels like a win because you always miss out on a metric. We have fake success and failures. Add 5 new lines with low accessories and miss VMP and you are treated like a failure. Add a credit card to an upgrade and you are a hero.
https://www.thelayoff.com/t/1kQsLH9h
Things like this are finally under scrutiny. No way this was possible without e-sim slamming.
Post from TheLayoff.com
Looks like things like this finally are having some scrutiny drawn to them.
Was this corporate wide?
Missed out on this esim slamming that I keep hearing about. Claim ignorance "my manager made me do it and it didn't feel right"
Our territory is just creating arbitrary goals. They took the BIO Metrics down to 5 and our big brains over here decided to just add everything back on and make up the targets. It's like every time it's looking like things are going to turn around they take 4 steps backwards. Keep trying the same thing over and over and it just keeps not working. They really need to just wipe out all of the old dog boys club leadership. This is what happens when you have a ship with out a competent captain. Start using the ethics line more.