The quality of service has become a secondary matter to our leadership. Is it just my feeling or are we rapidly losing customers while the leadership is almost completely indifferent to it? I wish someone would convince me that I am wrong.

I think that this company never cared about the opinion of its employees nor their complaints. So why do you think it will ever be different in the future? No, they don't listen to our criticisms at all, but they make good use of the fact that... — read more 

Anyone have any insight into the topics for the meeting in the morning? I know it’s go over what was discussed at the higher leadership meeting that happened in Boston at the end of last week but does anyone have a heads up?

As smartlinks were incorporated into your metrics, it was in order to replace you, the worker. As you submitted ideas to simplify processes, those ideas were incorporated to implement SPC functionalities and replace you, the worker. Stop it. The... — read more 

you to lay me off. /end bernie meme

I don't think I'm the only one who thinks that coming here is one of their biggest mistakes....

Good luck everyone. If this is it, I know things will work out. I've worked at three call centers. I enjoyed my time. I looked forward to it all and never let people on the phone get to me. Even the pot lucks and constant food was great. I remember... — read more 

When are we expecting the first transitioning payment?

while our future is being defined today and many jobs will end up getting cut, SPC gets to travel for a F2F meeting (all expenses paid of course) Celebration of success ….

Comment below what u were “assigned” and if that was ur first “preference”

LinkedIn post Vijayaraman Subramanian Vice President & Managing Director Veriz... 6d • G Take a bow Verizon India #VZIndia. We are now among the top 25 companies to work for in India. Ranked at 22, what a huge leap from the 86th rank last year! It... — read more 

We will all soon learn our fate. I hope for everyone's sake that they get what they preferenced. I wouldn't mind if they let us go tomorrow rather than making us stay until the end of August. My fear is that those that asked for severance will... — read more 

Nice post on VZ web not too long after thousands were cut.

Don’t lose out on your MYSOURCE reward perqs. SPEND THEM BEFORE YOU LOSE THEM.

They have to be coming as well. Employees no longer have our benefits. E time was made for new kids to take non paid days off. There are at LEAST 6000 less heads to manage . Once they see us all off, they’re next to go. Why keep HR “ figureheads”... — read more 

Take training classes on the company dime if you can - I'm speaking to you IT. Use Personal Days. Make use of your benefits NOW. Use their medical/dental/vision assistance. Update your resumes. Train yourselves. Use the remaining time to improve... — read more 

They’re going to pull the rug from under our feet again on 6/23. Use those benefits, make those dentists Appts. DONT USE ETIME, THEYRE TRYING TO GET YOU TO FORFIET FREE MONEY Stay woke yall.

Han’s birthday is June 23rd when frontline should be receiving the email from VerZon based on preferences. How much more demonic can VZ get?

I am only 4 months into this job at Verizon and I have been seeing posts about "RIF" Will Verizon cut retail specialist positions??? Please someone chime in! Thanks

Excuse me, The Lay-off. Quite a few posts about down time, “ plan perks” etc have suddenly disappeared. Who is making these decisions? Is this site kowtowing to the heads at Big Red? None of those posts violated any rules. Pls explain before you... — read more 

Worked in three call centers. I liked Albuquerque the best. Sandwiches from Dion's and downtown were cool. The area around the call center was bad.

L&D is going to have to preference similar to the Frontline. I truly believe this means more cutting, so buckle up folks. Once they get final head counts for Frontline folks, then more cuts for training/ developers. We will need to align with... — read more 

Ohio was the BEST. We WERE the Call Center. DUBLIN!

Somebody mentioned that we can most likely expect smaller layoffs at the end of each month until the end of the year. What are the chances this is true? I'm getting tired of stressing over layoffs all the time and this would be exactly what I don't... — read more 

I’ve already noticed a decline in customer service quality since they have ramped down call volume for internal reps and ramped up volume for vendors. Many vendors give you a fake name then when you ask for their uswin many don’t even know what it... — read more 

Murfreesboro - The Best Wireless Call Center Ever!

Our store is ki-ling it with the new comp plan. Traffic is slow yet the kickers are easy to attain and many of us will probably hit 225% of our individual kicker quota. Nice to be able to make money again! Thanks Verizon! Good stuff happening. ... — read more 

There are 20+ directors in CX and still the website/app sucks. It keeps on having production issues on regular basis. Lots of flows are broken and are not defined properly. Overall experience is very outdated. There is one director for each page... — read more 

Our Sups were extra cool and we had the best lunch spots. I miss it too. I lived close. That was a good job.

Anyone see this news this morning? What are your thoughts?

I do and don't miss it.

Any love for the northeast? Good times and groovy people back then.

Anyone from my home state call center here? I worked there 7 years ago. I liked it.

Small and family oriented … we were the best

Our Call Center was the goods. Plus, we had the hotel restaurant and bar in the same parking lot. We also had Starbucks. Our management was super mellow.