WOW !! JUST WANT TO THANK HANS FOR THE EXCEPTIONAL JOB IN ELIMINATING 3000 CUSTOMER SERVICE POSITIONS AND ALLOWING US TO HAVE THESE PHENOMENAL CUSTOMER SERVICE AGENTS FROM THE PHILLIPINES….

Higher ups talking about of dividend cut coming. I wonder how this would affect our stock together or 401k

Smart by VZW when they eliminate that department, easy way to cut them out.

My group was absorbed into another group last year and the group we were added to is the very definition of a toxic work environment. Leadership in this new group is arrogant, condescending, has no effective communications skills, displays flagrant... — read more 

All 6,000 people affected should go on strike at the same time. Show them how much they need us. Years of difficult anxiety inducing work and they cr-p on you like this because THEY haven’t thought of one single successful idea.

I was impacted Feb 2019, after 23 years of service in the WBV market. When you get the call, it’ll suck for a day or two. But once you find a new job, you’ll have total relief entering a new healthy work culture. Be good to others, bring your best... — read more 

We’re getting bled out. Look at the top shareholders for AT&T, Verizon and a lesser extent T-Mobile. Black rock and Vanguard or a company they control. This is a systemic dismantling of all quality of service. Ronan was a hit man hired for automating... — read more 

I'm seeing this on two social media sites. Current employees who know that their departments will be going away or shipped overseas are planning on purposely doing poor work. I'm not sure how others feel about this. I'm not sure how I feel about... — read more 

All those posts about how good the vendors are suddenly just disappeared….

Is inside sales safe? It’s been 5-7 minutes in tween calls.

My final for attendance is what determined no future with the company I am just so beyond sad I won’t be here for this new trial for set up and fail for 1 of 3 “new” departments Aren’t we already working on the customer experience or what the... — read more 

Verizon rather let their customers walk to the competition vs having low sales quality metrics. Period. That is our churn problem. Over management of our base. Too many metrics to hit that puts the sales person in hot water. Want to see churn go... — read more 

….time to bail. This won’t be the last round of layoffs. No one is safe, unless you live in India.

The Verizon Communications CEO lives in this 7-bed, 10-bath house. Vestberg purchased this house in 2021 for $5,200,000. So right around the time we are sent home due to covid, Hans purchases a 5.2 million dollar home. Now 2 years later he has to... — read more 

Shame on VZW for doing us like this and Hans for outsourcing an American company with American workers. Did immigration not renew the green card that you got to ruin the lives of others. You had lives and families in your hands living pay check to... — read more 

Well the day has finally come for severance! We all knew it had to be coming ! How many more accounts will big red lose once employee accounts are ported out ? tier2 is overseas in a call center , well atleast 2/3 reps on avg for me . Everything is... — read more 

Was ripping out perfectly good cell sites just to install Samsung really a good decision?

That’s it. That’s the post.

Hey guys! I was laid off today and part of VBG. Do we know the total impact across the company?

Sat in a meeting with 6k other people just to be told there’s lay offs happening, no supervisors had any additional information of who is getting laid off. We were told to wait till tomorrow for more information and head back into calls like we... — read more 

Any news on the old Call Center EUS Staff? I know most of the remaining ones were supporting offices, network sites, and some retail stores. Are they okay?

!!!!HANS IS THE PROBLEM!!!!Anyone who has been around this company long should clearly be able to see that it is failing due to bad leadership. There is far too much corporate bloat as well. It has led to a breakdown in communications from the folks... — read more 

Seems like Hans wants Verizon to be the #1 company in America but doesn’t want any Americans working for the company

I am off today. Does anyone know if the messaging coord team was impacted?

Before the company hits the rock bottom, I wonder if there is still a way to prevent it from sinking? I wish I didn't care anymore, but I still feel sorry for what a once good company is turning into.

Anyone know anything about layoffs at the Basking Ridge location? Are there any planed? If so, when? How many people? Which departments?

Let’s use this thread to list any impacts should they happen this week. Stay strong all!!

Tell us how they disincentivise your sale? That's a big problem when all money is good money.

So many people in Verizon has no clue on what Verizon stands for and what business it is in anymore. What happened to the best brilliant minds and the network on which company relied on for decades?

It's all been down hill from there.

Just got word that OPOO is going to be practically gutted next week. Hans and the new VCG leadership team are directly blaming them for our issues and are going to be making big adjustments. I’m hearing close to 75% of that org is going to be let go... — read more 

Was on a call today with our director. He said that we are a few months away from new divestitures that we will see close to 100 corporate VZW locations changing hands and going to Victra and Cellular Sales. Buckle up.

I miss PRISM. I miss the Chandler, ABQ, and Irvine Call Centers. One more year ... just one more year ... 30 and out.

What’s everyone’s thoughts? What’s good and bad? Will this help retain or attract new customers?

Guess this may be a clue as to why Diego split. Wonder what they did....🤔

Share holders aren’t taking cr-p any longer.

I didn't think it would be like this. If someone had told me that today this company would be in such a bad shape, I wouldn't have believed it. Among the multitude of terrible moves, is it even possible to single out those that did the most damage? — read more 

Many will say it this took too long. Many years of decline in Consumer business to be honest it took too long. Not sure if this is Sampath, but it could be a good move for change in VCG.