I overheard Flood on a call yelling at my director saying “ it’s my fault that the NE stores were the most paid last year, I elected to take more quota in Feb and will continue to do that so that it’s a struggle to hit 100% and people work harder”... — read more 

Apparently multiple districts in UNY are in talks with CWA apparently some of the dm replacements for Neishas hires are not having the intended effect. Told this from a store rep and a cwa union rep this morning. Dont expect the heads to stop rolling... — read more 

After all these years, it finally happened. I know I shouldn’t be surprised. I know I shouldn’t wish for the old call center days. I know change is inevitable. I will miss my time at VZW and then VZ. I will miss the people.

Just watched our VBG Product & Marketing kickoff 2/4. Interesting that our leader Iris Meijer doesn't speak much, but delegates to her leaders to share the priorities and results. She doesn't even answer questions in the Q&A. What does she really... — read more 

What is your store's quota? it is indeed a short month and my store quota per rep is $6100

Writing has been on the perpetual wall for years. If you're not customer facing or are too many degrees away from separation from impacting customers, you have the lowest amount of job security. And now retail is getting "hit the numbers, or else!"... — read more 

Thanks for the motivation Atlantic North. This is what motivates us at a kickoff.

Don't change a customers Get More & Play more plan!! The plans include Apple Music and the Disney Bundle. Although the plans have a $5 adjustment fee it will cost the customer more money to re add both the perks on a premium unlimited plan! Managers... — read more 

It’s truly mind-boggling that Hans is still at the helm when the stock has been stuck in the mud for over three years—trading at less than half the price it was when he tragically inherited the role after running Ericsson into the ground (assuming... — read more 

It's been talked about, when is it going to happen?

The Trump administration has offered roughly two million government employees the option to resign by Feb. 6 and keep being paid until Sept. 30, a move that could significantly reduce the federal work force. So for once, Verizon led the way?

Just saw post with Hans bragging about "strong" Q424 Financial results. Well, when you lay off a good portion of your workforce, what do you expect? Get rid of really, really great people so Wall Street and investors will be happy. Forget about... — read more 

5 months post VZ… So…much…happier.

Exactly what the difference between being a rep and a manager anymore. As a rep I’m opening and closing money and store, I’m doing the inventory, I’m greeting, I’m filling out tracking sheets. The only thing I don’t have to do is be on calls that... — read more 

My medical coverages jumped 37% why?? That’s unfair . Making employees forfeit the bill is unacceptable especially when our quota are unreachable. How do you want us to make a living? How can we feed our family’s . We all know your raises don’t match... — read more 

What’s going on with NYC Leadership lately? A bunch of micromanaging. Just let us work and do our jobs, it’s impossible to run the sales floor when you’re explaining why you su-k every 30 mins-hour. Now they want a schedule of management working... — read more 

I've been with the company for 2 years now as a field engineer 2. Like the job, like my team, and like the company. I'm starting to realize that the company is dangling a carrot in front of me when it comes to a promotion to Eng 3. Its no longer... — read more 

What is the total amount of specialist retail reps that are awarded for PC/WC? Anyone that won it in the past chime in? How many per region?

My manager is ethics less and he every time pings to phone calls to phone after 8pm EST. how to complain as I am a contractor. He is an Indian manager how verizon is encouraging Indian management and toxic work culture.

After calling in one day to help a customer on a new line issue on port the person on port was trying to take the sale and my manager hung up on them and this happened to another coworker of mine but his was with fraud. My manger told me a few days... — read more 

Is this division poorly run or did everyone get lay off?

Is it me or is the December 2024 sales quota unrealistic to hit? I am 8 months into the job and this is the highest since I came off ramp up Do reps make 100% to target? What happens if I do not?

With the elevate training I believe it involved managers as well, to elevate. If that's the case why do my managers not greet customers? All they do is gate keep with saying bring them a quote so they can tell you to put in a perk even though they... — read more 

Was anyone in here working as a CS Digital Tech Champion II ( chat tech) after they got rid of the Social Media department? If so, ever got a verbal or a write up for returning chats to queue?

Every store doesn't have any customers. nothing we can do to bring them into the store. Doesn't matter how much TV commericals or radio commericals are done. They won't come....only cuause they can't afoard a new phone or a verizon plan. Also... — read more 

Can some one please tell me what these 2 departments do ? Neither of them are helpful and continue to pass of work and show no sense of urgency. It is a leadership at the top issue for both. Out source both or replace with Frontier employees who are... — read more 

SCAM and SHAM company! I referred 3 people since October and was suppose to get thousands of points and they are not in my portal! Who runs the arcaic website that has looked the same for 10 years?

My Internet went out on Friday night and I spend calling customer care on Saturday. They said no technician work on Sunday so first appointment is Monday Afternoon. How can you expect such a lousy schedule in this day and age? Amazon is delivering... — read more 

so sad nobody is buying phones from att, tmobile, and verizon. It is on the way out. The older stuff is coming back. nobody wants it is why. So lets say it the way before spanish and english so everybody will be happy. cinis cinerem pulvis in... — read more 

Why does the company intentionally not ship out return kits to customers that cancel wireless home 5G then bill the customer $200 for unreturned equipment?

Is the leadership just not aware or is it not bad enough to be a problem? customer’s are being sent to departments that have nothing to do with their issues, the reps reach out to higher support for things they can do because they either can’t or are... — read more 

Why is this DM calling after every banner pop? Get off the computer, get on the floor and try helping the store you're in. No wonder your stores are failing you.

Does anyone else feel like their coworkers are constantly out for themselves? It seems like everyone will do whatever it takes to climb to the next role, gain more power, or get onto different projects. They'll lie, manipulate, or game the system as... — read more 

Only been with Verizon for 4 months now and the quota is high to make money. Only recent tip I got was to add a line and switch original line to a second number plan. It seems too tricky so idk. Anyone else have any other tips that most don’t really... — read more 

What kind of company doesn’t give a Christmas bonus to its most important staff?

Anyone heard of VSP coming to Retail leadership????

Does Verizon control this site? I know it’s mostly for layoff discussions, but it’s also become a place to vent for those of us still here, dealing with the constant frustration. Yes, Verizon pays well, and this job provides for my family, so I... — read more 

I’d like to thank VZ for the $185K payout back in September. Quickly bounced to a new career that I am loving and haven’t touched a penny of the payout. If you gotta go, that’s the way to do it!

anyone having to deal with thedolts over at veeda pay hatem as much as I do? They make the $'s while Verizon lays us off