I overheard Flood on a call yelling at my director saying “ it’s my fault that the NE stores were the most paid last year, I elected to take more quota in Feb and will continue to do that so that it’s a struggle to hit 100% and people work harder” are you Fu….g kidding me. If they fire me I’m calling my lawyer…..
11 replies (most recent on top)
You know there’s an anonymous compliance line that would put an end to all of that right. 1(844) 894-8433….
Zavaglia is only good for a Let’s go at the end of the call. Couldn’t outline a successful sales strategy if his life depended on it.
So out of touch with what consumers want. He’s still beating his chest about the network being great thinking it’s 2005.
I've known him for a long time. Every time he sees me, he gets all flushed - I know he's a puppet and he knows I know
true on Flood being protected
Just FYI, he's got a HS dipolma and an "online" degree so he's been way out of his league for a long time, just got to hide behind others. There are a couple more like that in the org...now why they protect him is a whole can of worms (as old people say)
If I am recalling correctly, Zavaglia and he didn't get a long but I could be thinking of someone else in the OLD Northeast days.
No one will hold him accountable…. He is protected, Everyone knows that….
The issue is the upper corporate management that have either never worked in a retail environment, or haven’t in over a decade. They think that running the same tired promos against 2 other companies with cheaper rates will bank roll them into 1.3 territory and it doesn’t. Nobody is walking in and those that are are tired of hearing “well to get that your bill is going to increase by…”. And when it all fails they resort to belittling the already burnt out middle management who have to spin it into a productive discussion for their reps. Who are struggling to even break 40% to quota.
It's unfortunate and incredible that the retail part of Verizon has layers and layers of mgrs and operations personnel that produce nothing. Even in the stores there is no need for Ast mgrs because everyone I've come across believe when getting that position it's a license to do nothing, become non engaged with customers and hang out, usually in the back room all day.All that's needed is one Gm to oversee the business and the reps now have opening and closing procedures with keys. This overall non productive staffing in the Northeast is a top heavy business model, that doesn't help the " needs of the business " when running a antiquated retail business.
The Bus 360 is atrocious, pos for consumer pos and Business should have the same flow as consumer.The so-called security is way too involved and the whole experience too find anything is a nightmare. The reps use it so infrequently that's another problem, it's upgraded by people who have no experience in retail and the Frontline line,who use it, are an after thought. Verizon retail has way to many layers and levels of mgmt, that are non productive and I'm sure the company should restructure to save on their bloated salaries. They should come out to the stores and help some customers, then realization might "set in" They are to far removed and they just micromanage "numbers"
The daily cold calling to "already " Verizon customers is non productive and a waste of sales reps time with what the calls produce in a saturated market. The calling of "smb" customers produce very little and the Bus 360 pos system is an absolute nightmare with the security just to get into it "over the top" and wastes the customers time. A majority of the reps didn't sign up to become telesales reps to get people into the stores .It's Floods job to get the general public into the Verizon Stores. And as the results show he's doing an abysmal job.
How can anyone be hitting targets when nobody is walking in the building anymore.? That’s the biggest obstacle right now..getting traffic into the stores. They can have 20 calls a day or they can actually do something to make a difference.
The directors talk so much cr-p about that guy, (which is unprofessional in front of the teams), but then say nothing to him and never stick up for us, just continue to micromanage us and talk down to us with unrealistic goals. Verizon’s motto drink the Kool-Aid stay toxic.