Does anyone know of anyone who had taken the VSP (voluntary layoff offered in 2018-2019) being hired by Verizon again?

I'm sure Verizon Wireless leadership looks at this page, so hopefully my rant gets their attention. In the Messaging Customer Service/Tier 2 Tech department, we were told the new messaging platform would help us be more productive and efficient in... — read more 

I heard of plans from a visit that they are going to train reps to deliver phones to customers, like same day delivery reps? From the store locally in the works?

What does a Gallup survey consist of. Anyone know????Apparently our interim district manager got “concerning scores” and it stirred up some talk for the fact that he is confused at to why. Guy acts perfect puts together unexpected and unnecessary... — read more 

Verizon wants to keep everyone. No, stores aren’t closing.

Confirmed Nov and Dec quota relief being given as Christmas "Bonus" Funny how they take our commission by inflating quota crazy high just to give it back to us as a "Bonus". (Smoke and mirrors)

Coming soon nationwide! Virus is ramping up... Winter is coming.....

Does anyone know if it is true that if you work through the end of the year, but have given your 2 weeks and are not employed by VZ in March do you still get your bonus?

Out of the WHOLE zone , not one store hit quota. $200 Commission checks for everybody for Xmas. Thanks!

Why? What’s the point? They’re not helpful, they know very little, and they’re not held accountable? My supervisor is in our Slack group for maybe 1-2 hours a day, and refers us always to LiveEngage? I guess management is a joke company-wide, I... — read more 

This is just to get an idea of how employees are feeling around the nation about working in store. Do you feel safe? Do you think touchless is keeping you safe? Many stores reporting that management cares about the touchless numbers but not the... — read more 

Anyone else’s DM/GM avoiding Covid closures because they are scared that they will be losing stores with the realignment 2021? Guilt trip when filling out RTO is unreal.

So, Got a little sick. Then filled out the rto after telling my boss the day before. So they sent me home and told me that the covid team was out till Monday and that I would be counted absent till then. So we count it against you that we... — read more 

Anyone else notice nothing by CWA shill lately? They are out here telling bold faced lies. Trying to convince people to go union.... Ain't happening we can do math... You aren't any better for us than Hans. F— CWA

It’s gonna happen sooner or later!! CWA should a perfect answer!!

Simply Put Agreed Or Not?? And that too without giving a damn what’s going on and what not?? And also just pretending to be there??

My store is in an area where crime is common. We have had a security guard for some time now. Today no more guard (a week after the Best Buy nextdoor was robbed at gunpoint) they remove the guard. So what is the guidance we get. We need a rep at the... — read more 

Word on the street is that November telesales quota was 100 total phones (upgrades included) and 8k sales dollars. If this is true what a nice layup the company gave all those reps. I imagine it must be pretty easy to sell 10-15 phones a day in... — read more 

Im care working from home and have to work on christmas this year. i still have sick time i figure i should just use it on that day.

Question for reps that are WFH and don't have ethernet capabilities and are using a router provided by Verizon. For those of you that still have a router, is Verizon allowing you to keep the router or what other options were given to you?

Wow my store phone quota is 650 phones We have been super slow, is this the same case in other stores ? Last month we barely manage to do 120 phones . What’s going on ?

Not one store in our district came close to hitting Nov quota. Then they raise dec by 40%!?!?!?!. Not one person is motivated by this unrealistic quota during covid, when devices are now shipping in Jan. What's the point of trying when there is no... — read more 

Holy c-ap has anyone seen December quotas...wowwweeee. Up 75% MOM.

They expect every retail store to run on 5 reps.... Looks like we won't be hiring for awhile

Does anyone remember when Verizon was automatically adding the cloud feature to most peoples accounts if they did any type of upgrade or add a line? (2 or 3 years ago) I remember I had to make sure I removed it each time, so the customer didn’t get... — read more 

Just kidding. My store is dead as always.

Just got a call from my DM that my store and 1 other in my district will be closed and not to come in because they don't have enough staff to open the store. Too many people "sick". I have not been happy with Verizon as of late but I would never try... — read more 

So now every day I’m getting complaints that when a customer calls care they are talking with people in the Philippines. Did Verizon get rid of most of our customer care?

This is terrible. They gave about a 20% bump in hourly, but I'm getting an 80% decrease in commission. And we're supposed to be happy about it and not complain. I was one of the top performers in my territory. With my performance last month I would... — read more 

I was thinking about applying for a role in B2B and was told that it is not the best channel to be in right now. Anyone have any experience to share? I was under the impression I could make better money?

What is one word you would use to describe mid/senior leadership at Verizon??? Mine is simply “incapable”

This company doesn’t care about you. They will work you to death. They want you scared, on edge, back stabbing each other and scrambling like rats. They’ll keep cutting more and more, while giving you more to do, to see how much you’ll take. While at... — read more 

So we had someone in our still catch the covid and they are keeping us open because the dude didn’t have “symptoms” when we was working but test positive ..wtf! If you gonna play the “keep them open because of Black Friday card” fine but quit... — read more 

Try to list a city or town if your store has shut down due to covid. Has covid situations made your store thin on staffing?

Customers are holding longer than ever now. Us reps are holding for internal departments up to 40 minutes sometimes. What is going on here? Thought we had a bunch of 3rd party centers supporting us now. I hate the secrets. What ever happened to being... — read more 

Get a new job, before you lose your current one.

My Dm is telling me to prepare for store closers for 4-6 weeks. The timing is supposed to set up right after Christmas. Why not before? Ohhhhh right profits over people.

The days of a DM having 3-5 stores will be a thing of the past. DM’s will soon have up to ten stores reporting to them. Obviously less DM’s will be needed so you know what this means??? This is a fact and mark it down. Confirmed !