Will something happen today? Who knows... But if you stand back and think the writing is on the wall..
Clearly Verizon is full of brainwashed employees that still think they are vauled. Just look back at the past fees years. Anyone with intelligence should see what is happening, has happened and they fact that Krista and co are professional propagandists.
Coping T-Mobile for years. Look at the T-Mobile retail modeling. Very few corporate stores.
Cutting man hours and getting people out of retail under the cover of covid.
Giving more abilities to resellers, like returns, in store pick up, etc
Express stores (in the long term the only remaining retail outlets)
Pushing customers to self service.
One team is full of buzz words and if you cut out the bull you can understand the long term goal.
What is the cost of running a retail store. #1 real estate cost, rent, power, security, insurance. #2 employee liability, Heath insurance, HR support, Insurance, unions. #3 sitting on millions of products. Just to name a few
So if you have the ability to have someone else run your stores think of what you don't have to worry about. This has been done in the airline industry. Smaller independent airlines operate the express flights, no union, cheaper employees etc.
Will this all happen in one day. No. But think over the past year what has happened. Tocuhless is nothing more then express store. It was in operations in express stores. Covid hit and allowed them to jump on a mass rollout .
The company made the call to restrict customers from shopping in a store, this was done under the cover of safety. But unpack it. Verizon is essential in every state and could have operated like walmart, home depot, costco etc. Some safety measures but not really turning people away. Verizon did the total opposite, turned people away, go do it yourself. A re- programing of customers, you don't need a store. Most other retailers made adjustments but wanted to make sure customers come back when covid is over.
So I know Verizon has done a great job making employees think they are important, but the actions taken took so much away from employees. I will say Krista and team did an amazing job at propaganda.
So please wake up, stand up, and stop drinking the corporate kool aid