New badge swipe count.. All Directors will be requiered to visit a different store for no less than 3 hours per week. Retail ops every location supported will need to be reported to for a min of 5 hrs per month. R2b will be required to badge in and... — read more 

Advertising: 4 lines for $100. Then you have to sell at least 3 Perks $30, convince customers to switch to plus $80, sell them on insurance $60, set up fee $49., so now it's $270... then customers feel lied to. If we just take the 4 lines, we get... — read more 

With 20 year tenured customers leaving us and freezes placed on previous hiring announcements I think Q1 announcements are not going to be good. Leadership is just trying to figure out how ro position it so stockholders don't go inro a frenzy. — read more 

So they make this big spectacle about how all customer will get the same deals and make it seem like it will all be fair. Yet today I lost 3 sales because they are offering pro max for $10 online with a new line on welcome. Just go back to the way it... — read more 

We will find other ways to get more money from you... and if we can't then we will just give you A.I. customer service exclusively. Oh yes, it's coming... pay to talk to a human. We never promised free customer service. We will always find a way... — read more 

Nothing like a manager who watches a customer berate you for no reason, does nothing to intervene, and then expects you to carry on as if it never happened. At some point, you’d think basic professionalism would matter, but apparently not. I'm tired... — read more 

Any Rumors on what it’s gonna be ?

I know managers have made the 4/2 meeting sound mandatory. I even got an email from MM VP of consumer sales, insisting we attend.. The 2025 Retail Attendance policy states on page 9 headed Retail Meetings: Attendance Policy Meetings (downloads... — read more 

And a text from my manager about an a hands on 4/2??? I haven't seen this much hubub since the announcement of the 110 Unlimited What's the deal?

By end of year we will have multiple offices in india... what does this mean??? My guess a big amount of layoffs coming, if your job can be done remotely or would be better done in-country near vendor partners, then you are in the layoff zone. They... — read more 

When will it come to the leadership's attention and realization that Retail Assistant Managers are the biggest waste of cost in the company? What do they do to justify their pay? stock grants, etc?

Should there be a class action lawsuit against Verizon for not disclosing the WPP option to customers?

They set your quota to superhard then then add 20%. If you dare to have a good month your quota will be jacked up the next month so they can take it all back again. Chances are if you hit quota it's because you got lucky while your co-workers... — read more 

Verizon used to be a great company. We used the brag about our Customer Service being in the United States. Now almost every Customer Sercive, Technical Support, Financial Services, Porting, Activations, Credit, and Inside Sales barely speaks... — read more 

is it tru that it is for upgrades only!?!? if this is the case, what type of dr-gs are the higher ups on that makes such decisions? upgrades !?!?!? LOL

Not sure who all got adjustments but I feel like halfway through march is a late communication. Part of dependable compensation is realistic/attainable goals and regularity in pay. It is positive they are adjusting it and compensation is overall very... — read more 

Did I read that right they are changing the way we get paid again?

So stressed out this month. All my store is looking for jobs somewhere else. Directors are freaking out about Dupe devices and phones because they don’t want to be on calls, what is happening? Why is everyone afraid?

Don't want to be on a readout? Don't want to get hit for that family of 9 trying to do a sim change? Don't want to lose your spiff because the custy cant afford the taxes? then DON'T HELP THE CUSTOMER! put them on the phone and let them know they... — read more 

Anyone know if personal leave will reset a PIP? Asking for a friend ha.. Been with the company almost 9yrs and I'm sick and tired of the groundhog day grind. Chargebacks going back over 6 months while we were short staffed forced the reps working to... — read more 

Anyone know why there hasn’t been an announcement for 2024 Winner Circle winners yet?

Anyone know what happened to the Level Up program? They gave title promotions to management (Sr. Manager/ AD, AD/Director, Director/Sr.Director)not sure if there was any increase in compensation that came with it. I was under the impression it... — read more 

Loving it in 2025, this is year 23 for me as a sales rep out here in PNW. How’s everyone doing?!!!?

considering half the reps are not hitting 80% of sales revenue

Operations impacted. No exact details yet.

I'm sure just another waste of time.

Is it just my team or are all legacy TracFone employees getting lower performance ratings on their reviews this go round? It seems the plan is to riff lower performers soon. Is Verizon using this to get their way without causing a scene?

How is it that I've never been under 80% in a month, and this month I'm struggling to even hit 80%. It's nothing new and I've kept the behaviors that benefit my results, however even with calls and green light on, I'm still struggling. I usually hit... — read more 

Anyone else not impressed by this new 5 point raining scale? I find it stupid. The feedback we’re getting is not matching up with what our ratings are. Leadership is just finding another way to keep you where you are and promote those kissing the... — read more 

who protects Tina?

Quota is unattainable employees are extremely dissatisfied with the company . Something has to change . We don’t want to hear from our managers and district managers there’s nothing we can do about it continue to use personal shopper , engage calls... — read more 

anyone near hitting quota?

Though frontier merger still has some time, the leadership is preparing for another round of layoff later this year. This time they will be doing it using the stu*id 5 point rating as the tool to make decision.

looks like all the telcos going into high long term debt. can't pay to maintain the towers and keep up with the electric bill. Barrowing like crazy is going to stop. The customer base will not increase hardly. Also people don't buy phones execpt... — read more 

Absolute dumpster fire, toxic workplace, delusional

TMobile is paying their reps are getting a guaranteed average payout from last year because of the fire. Meanwhile, we are on beatdown calls for not slamming grandma with 5 CPEs, a VHI, 10 perks, VZHP, and MDVMP Leadership is out of touch. — read more 

Is it me or do the people in the C suite freak out at the front line when traffic slows drastically? Working in retail you can tell when traffic is lighter than usual - but to those in Basking Ridge, it's got to be the reps and stores fault. It's... — read more 

When will the 2024 winner circle winners be announced?

Anyone else think there’s going to be a business rep layoff? Our area is changing several things, i don’t know if it’s an area thing or they are preparing for what’s coming.

I was impacted but was not part of the VSP offer. Since then, I have applied for a few positions with VZ - those of which my skill set aligns with, however, have not even been given the opportunity to interview. Just the standard response, thanks... — read more