Can some one please tell me what these 2 departments do ? Neither of them are helpful and continue to pass of work and show no sense of urgency. It is a leadership at the top issue for both. Out source both or replace with Frontier employees who are... — read more 

SCAM and SHAM company! I referred 3 people since October and was suppose to get thousands of points and they are not in my portal! Who runs the arcaic website that has looked the same for 10 years?

My Internet went out on Friday night and I spend calling customer care on Saturday. They said no technician work on Sunday so first appointment is Monday Afternoon. How can you expect such a lousy schedule in this day and age? Amazon is delivering... — read more 

so sad nobody is buying phones from att, tmobile, and verizon. It is on the way out. The older stuff is coming back. nobody wants it is why. So lets say it the way before spanish and english so everybody will be happy. cinis cinerem pulvis in... — read more 

Why does the company intentionally not ship out return kits to customers that cancel wireless home 5G then bill the customer $200 for unreturned equipment?

Is the leadership just not aware or is it not bad enough to be a problem? customer’s are being sent to departments that have nothing to do with their issues, the reps reach out to higher support for things they can do because they either can’t or are... — read more 

Why is this DM calling after every banner pop? Get off the computer, get on the floor and try helping the store you're in. No wonder your stores are failing you.

Does anyone else feel like their coworkers are constantly out for themselves? It seems like everyone will do whatever it takes to climb to the next role, gain more power, or get onto different projects. They'll lie, manipulate, or game the system as... — read more 

Only been with Verizon for 4 months now and the quota is high to make money. Only recent tip I got was to add a line and switch original line to a second number plan. It seems too tricky so idk. Anyone else have any other tips that most don’t really... — read more 

What kind of company doesn’t give a Christmas bonus to its most important staff?

Anyone heard of VSP coming to Retail leadership????

Does Verizon control this site? I know it’s mostly for layoff discussions, but it’s also become a place to vent for those of us still here, dealing with the constant frustration. Yes, Verizon pays well, and this job provides for my family, so I... — read more 

I’d like to thank VZ for the $185K payout back in September. Quickly bounced to a new career that I am loving and haven’t touched a penny of the payout. If you gotta go, that’s the way to do it!

anyone having to deal with thedolts over at veeda pay hatem as much as I do? They make the $'s while Verizon lays us off

Short staffed? Incompetent Leadership? Broken tools? TOO BAD, SO SAD. GET READY TO GET YOUR @SS HANDED TO YOU FOR NOT BEING >30% HPUs!!!!! 0 phone adds? 0 VHI for the day? 0 Perks for the day? 999999% HPU? WOW KI-LING IT! The only reason HPUs are... — read more 

Left VZW 5+ years ago after a 2 decade + career. Leaving VZW was the best thing I ever did for my career. I learned a lot at the company and was able to use my skillset to go elsewhere. I am WAY more happy in life now. I was on conference calls 80%... — read more 

Verizon Value is spiraling. Poor leadership, naive hires, and decisions benefiting other brands have left the brand aimless. Master agents are ready to jump ship, with Vida’s commission issues and chaos across Total and Simple Mobile fueling the... — read more 

Be on the lookout for day prior all day meetings and calendar block outs...the writing is on the wall Sounds like the typical RIF off the books by end of year are coming within the next 2 weeks

The rebranding process has been a failure. Same signs all over. Still shtty customer care. No new brand, no changes to make it better for customers or employees, and just an overall crock of sht. Time to have a higher up restructuring. Buh bye all... — read more 

Keeps saying promotional data is unavailable so I can't get my referral points. I will recommend everyone go with Mint mobile instead.

Now that Assistant Managers have been reclassified as non-exempt. Have you all thought of unionizing? :) Let's be honest, politics puts the most incompetent people in senior roles. How many of you have a Director that's a complete id--t and has no... — read more 

Heard Connect impacted, who else?

Never enough. Change direction every week. Plan your week based on how crazy the Retail VP message is. All we do in stores is ensure he has a good story to tell to his boss. Who is another old school joker. Ever thought about creating a good... — read more 

Well we know Verizon Value was hit with yet another reorg. Trying another attempt to save this sector of the company before its too late? Who all has been moved or Rif'd. Seems like the TRAC folks time is up. GTS too?

If a store has a quota $50,000 and there are 5 reps, each rep would have an individual target of $10,000 in that particular month to meet target. Now let’s say 1 rep gets terminated due to a pip and the store only has 4 reps. Their individual target... — read more 

I spent years at Verizon Wireless thinking what other job will allow me to flex, work from home, and pay me a decent amount. This thought process kept me trapped and unhappy. I decided to take a leap and take the severance because I was... — read more 

This company can't get any thing right anymore. No wonder we're losing to T-Mobile. The network has been terrible. The customer service is awful. Just everything this company used to do right has gone by the waste side. Line your corporate pockets... — read more 

Nice long winded email from the “12 yr old” VP….integrity!! I think you , “Flood” waters and all the directors and district managers need to look themselves in the mirror for this integrity problem…you all are the problem!! You set unattainable... — read more 

Tore my ACL requiring surgery and will need to miss some time. Am I protected for my salary? Anyone have any experience in Fmla/STD? Will I be paid for salary or commission?

Expect to see your Director and Sr Director that much less often. (if they even make face, ha!) Unfortunately for any Ops analysts, they aren't being backfilled so now they gotta pick up the slack.

DM and managers stealing trade in IPhones and selling customer social.

How many Frontline workers yesterday in the face the outage were bitched at for metrics? Still should be pitching second number and new lines on quotes! Use this as an opportunity! Disgusting

After getting battered and beaten on the front lines by angry mobs of customers due to the network outage, why has there been ZERO communication from upper leadership? Easy to not care I suppose when it’s not all in your face.

Any layoffs planned for E2E team/wireless team on 9/30? Buzz is whole team will get affected and offshore team will take over??

we don't need telecom. Let it go... Let it go... For 1000s of yrs we didn't have it. If it is gone, we won't miss it. something else will take its place. always something will takes its place. No fad should last more than 10yrs.

We have reduced the work force by about 50k, bringing us under 100k employees dor the first time in over two decades. Outsourcing is at an all time high. Customers complain daily because the are frustrated due to communication issues. Stock has... — read more 

Sick and tired of these “LEADERS” shoveling Sh!t down the pipeline while they spend their weeks at the golf course or their second job selling real-estate. Aparna needs to wake TF up and get a whiff of the Sh!t at the bottom and realize these middle... — read more 

Honestly I can’t even remember what the lawsuit was about but I signed up for it at least 2 years ago? and it came in a corporate email. Does anyone know whatever happened with it and what it was about ? I work in a retail store location.