With 20 year tenured customers leaving us and freezes placed on previous hiring announcements I think Q1 announcements are not going to be good.
Leadership is just trying to figure out how ro position it so stockholders don't go inro a frenzy.
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@by+1jr0w03aw the protection metrics and sh-t like open bank need to go but the media perks? No way man I don’t even have KPI for that sh-t and I effortlessly get them every week. The problem is that the bean counters want you the frontline sales to add them to everyone. Which is fu--ing unrealistic. Especially in this economy.
Let’s also not forget that the people that show up in stores are older and less tech savvy. No way those people can understand perks and use them effectively.
Vzw profits $3 for every perk sold.
I know it will never happen. But Verizon just needs to focus on phones. New and upgrade. Lock everyone in. Stop with all the quality of sale metrics. Drop the protection targets, it’s not huge profit margins anyway. Forget about perks, every time we try to make the cellular side a media company we lose 100s of millions. Vcast, Go90, everything Marnie bought. Need to turn back the clock and go back to around 2005ish era, close new lines and do every upgrade. Instead stores turn away 200-300 upgrades every month in the name of quality of sales metrics. Because of perks that we make pennies on and protection that we just had a training on that we only make 4-12% in profits on. Retaining customers is significantly more important to the bottom line then what quality of sale is bringing in. And let’s be honest ISPU is the only reason quality of sale is good. The shadiest of reps are just doing the upgrades online then adding insurance and perks afterwards. We shouldn’t have to play games like this. I’m tired of it. I’m tired of being on the front line and understanding the business better than every level above me.