Most of us want to do our job and do it well. However, the constant system issues are interfering with our ability to do so. For those of us in the wfh cs roles the systems are continuously lagging, taking forever to load accounts, rerouting calls to... — read more 

I normally don’t post here, just review the nonsense but can I just vent for one second about how bogus PA conversation rate is? I have people come into the store to ask questions about Verizon Landline returns, landline payments, Facebook password... — read more 

My local team is doing a strike on 8/31. Verizon is leaders are leading by intimidation. HR GETTING READY BABY.

Does everyone remember a few years ago when we had like 10-30 Verizon Fios people protesting in front of nearly all of our wireless corporate stores? They got what they wanted. After team commission, we’re not even being paid a “living wage”... — read more 

Nobody bothers "bopping" customers anymore for fear they may actually own a business. Who wants to process an order through B360? Nobody. And what is my incentive to put it in the business name? Nothing.

For Anyone trying to leave VZw right now is the best time most companies will hire you in the spot and some will even match your pay. Anyways would never go back to that he-l place know as Verizon wireless retail store I predict it will just get... — read more 

The cost cutting is insane. Absolutely! It is insane because they have no sense of how the cut will affect the business, or how much it will destroy it. I have a feeling Verizon is cutting costs in a panic, not even thinking about doing more harm... — read more 

Just got my check for entering the annual SM overtime lawsuit, so everyone else should have come or will be arriving soon! This one got me over $900 of unpaid OT from 2020! That almost makes up for the bad commission checks and terrible work... — read more 

Our staffing is 1/2 what is was before plus our system issues cause greater than ever delays and we now have longer store hours than pre-pandemic? Seriously!!?! Who is in charge?? stop the inanity!!! At this point you are not making "bad"... — read more 

I did, but a long time ago, when I first came here. Work-life balance no longer exists. Everything has turned into work to such an extent that I can't even get enough rest. Verizon takes this very lightly. I guess they think it's okay and that when... — read more 

See Title of post for explanation. What a sad embarrassment this has become.

I'm now to the point that I cant keep up. I'm working full time and having to sleep outside the store on the sidewalk. My car is. Broken and cant afford to fix it and my Bill's are piling up. EAP and employee relief wont even help. Welcome to... — read more 

Call center rep here. My manager literally said our wait times are so high because “no one wants to work for the vendor call centers”. Daily we are getting completely battered with wait times over an hour and the customers are getting angrier with... — read more 

Where did you apply that you love the culture and the pay is comparable or better? Looking for something fulfilling and Verizon is just depressing.

Why do yal stress out over this job so much? I hate seeing my vz homies miserable. I get it, we took massive pay cuts, deal with Karen’s and Chad’s on a daily basis, and have a point of sale system from the 70s but bruh, this job is EASY. We... — read more 

Are there any days that aren’t stressful for you here? I no longer think that a higher pay could compensate for the stress and pressure I am exposed to on a daily basis. This is the worst job I've ever had and I'm leaving here as soon as possible. I... — read more 

Im being constantly pressured to perform despite great performance already. It’s becoming tiring to have my requests fall on deaf ears and then to be told I’m not good enough - because our numbers show otherwise even with a skeleton crew. Only one... — read more 

When the required vaccine mandate comes through, how many people in your store do you think will quit because of it?

Is it possible that people can't stay here even for a month anymore? I was glad when a new employee came to our store, but I was also happy for him when he left after a month. I believe there are many more such cases. No one with marketable skills... — read more 

Anyone else's store hours changed starting Sept 3rd?

The Current Ad campaign must really be driving traffic to the stores! One can only assume with, as it is such a great add, all the sales it has created hiring and employee enthusiasm must be at a all time high!!!! Most likely through the... — read more 

I see that great thespian on Tv promoting Verizon wow all I can say is great job Verizon!!!! Must have paid good money for that wonderful add. I’m sure hundreds of families must be driving in with their red heels on breathlessly waiting to... — read more 

Good? Bad?

Keeping getting deleted. They are trying to cover this up hard.

What's going on with these system issues? I haven't ever seen it this bad. In Customer Service my whole team is dropping connection, extreme slowness, system tools crashing every other call. What happened that really jacked the system up? It was bad... — read more 

Any other stores experiencing employees having mental break downs from a combination of everything happening in our stores? I’ve had multiple employees quit, have to take the day off and leave early due to stress.

When's the class action lawsuit coming for ris scores affecting pay coming? I want to sign up! Anyone else notice how the detractors appear the last day is the month? Lost 200 again last month for it. Total bs.

You mean no matter how hard I work I get the same pay? Yes! If I have the best numbers in the company and the worst rep in the company works in my store. Are you telling me we get paid the same? Yes! So you are going to motivate me by paying me... — read more 

Hate to disappoint everyone but unions are useless. I have friends that work at AT&T and they all say they are a waste of money. In fact AT&T treats their employees worse because they are Union they have nothing to lose. The commission is better but... — read more 

Hey thanks again for all those previous positive posts I love reading them !!!! So in order to be factual I wanted to let all you Vteamers know I made $4,879.12 this quarter from Verizon's dividend payout. Wow even from a 401k plan !!!! Thanks... — read more 

When are they going to end our suffering in retail? Having this job is like being abused at this point. I’m so disappointed and so are my coworkers. We were excited for team commission, until we found the truth that two reps could game the system... — read more 

So anyone experience or any managers see an employees Raise and Sti sheet when they were only performing and had an active written warning at the end of the year? It would be customer service. I am just wondering if I'm going to just end up with a... — read more 

had 3, yes 3 people in my location test positive for covid! anyone know the new safety protocols for quarantining and being exposed? we got sent a form to fill out if you’re not fully vaccinated but states if your not fully vaccinated and havent ... — read more 

Join the call at 9 pm ET tomorrow (Aug 3) and learn how workers won a big pay hike with the union. Go to VZW rising on FB to learn details and pre register for the call. Non managers only. REGISTER HERE bit(dot)ly/vzw83 Topic VZW Town Hall: Don't... — read more 

That the POS 2.0 team are just dragging their knuckles at giving us a POS that actually works? Are they trying to justify their existance? Stretch every dollar allocated to them for as long as humanly possible? How is it possible a retail store... — read more 

What’s the policy when someone gets COVID in a store nowadays. Had someone gets covid and we were all around them and they keeping us open like nothing happened

example.com/vzw83 union call 8/3 at 9pm ET I'm not even pro union but start telling everyone about it. maybe the threat of a union will wake some people up

How have Corporate doors ended up with "2 hour wait times" this summer? It isn't December 23rd. We are a Big6 store in a mid-size east coast city with 6 Corporate doors and 16 Indirects; all within a 35 minute drive of each other. Only this summer... — read more