I don't know how much time you waste every day just because of system issues that this company can't solve, but I not only lose a lot of time every day, but I lose lose patience to work here.
It would be interesting to know how much money this company loses while the system issues have a very bad effect on productivity?
The people making those decisions to outsource are the same clowns that thought blue denim shirts were an appropriate attire that everyone would enjoy, the same clowns that decided that we should be paid on an unfair survey system that ends up screwing its employees out of more money and lowers morale, the same clowns who drink an abnormal amount of verizon koolaid and regurgitate their love for this failing company without making it better for anyone else
Systems have gone downhill ever since the GAP and outsourcing of IT. This "cost savings" has cost the the company hundreds of millions of dollars in lost business. The geniuses in Finance, IT, and HR that thought this was a good idea should be fired.
Try working with customers (customer service). Systems won't load, can't add features, can't do an upgrade.... They keep trying to add to ACSS when the old systems never worked properly. We're so worried about building out 5G when we are working on systems that are so outdated it's embarrassing. I don't even try and hide it. I tell my customer... Sorry my systems aren't working, sorry my system won't load, shouldn't be to much longer.... I'll have to reboot and call you back........
Exactly we just need to make sure we find the cheapest lowest bidder to man handle our systems for us so that I... we get paid
We just need more indian technical experts. All system issues will go away
In response to @1rfa+1d6YacDU
Dude!! Same thing happened to me on iPhone launch day. A couple walked in wanting to add 2 new lines and 2 new iPads on an existing consumer account . We were having a casual conversation and they mentioned they had a business. Soon as I heard that, I tried to change the conversation and my manager overheard and chimed in 😳 started convincing them to migrate to an smb account.
I was like “f**kkkkkkk, here we go”
I could’ve had them in and out under 20 minutes.
Dude they were there for 3-4 more hours PI---D OFF due to system issues and walked away with ONE NA--D UPGRADE.
A tool always blames others when they know nothing on how the pos works and gives obscure antedotes when they don’t know what’s going in the stores.
A poor craftsman always blames his tools.
We recently had two negative RIS scores with business customers. Both complained about being in the store a long time while the reps had issues with processing the transactions. How on earth can leadership justify these negative scores going against what little commission we can make ?
VZW and it’s systems ARE A TOTAL EMBARRASSMENT to the front line that have to work with it on a daily basis.
I cringe every time there is a new line potential that starts with the words SMB.
What once would make any sales rep jump for joy and shake with excitement now has us running away like the customer is a person carrying a vzw bag that you know is a problem or a return.
Vzw systems have “gone to he-l in a hand basket” and upper management is skipping and whistling while they carry it along the paved road to he-l.
I try not to do anything with a business acct unless it is an upgrade. I try not to use business 360 at all or 2.0 unless I have to. More seasoned reps that know how to work around these issues are leaving and no one is going to know what to do.
Closed a 15 line deal last month, retail business rep.did the transaction (thankfully transaction pos wise)contribution kpis took a huge hit. Pull thru went from 30% to 16%,ard went from above $100 to below $90, I business already had business insurance. The retail business rep didn't even mention accessories because that metric is not measured like retail. A week later a do nothing SM said you're lagging in accessories and pull thru. You can't make it up!Plain and simple our contribution doesn't factor a large smb sale in way except phone adds.
After trying to run a business app and approving credit on the phone for hours, constant errors and having to redo everything about 5 times, the business customer got up and said, "I can't trust my business with this, gonna head to t-mobile." That was 8 new phone lines. And yet another story to tell when reviewing my quality of sale. So sick of small business.
To the poster who said "if they aren't making enough they'll just lay you off"
Is that a promise? I'm really hoping to be out of this dump soon
Start developing a paper trail of these deplorable transactions. So when you get "held accountable" you have proof of why you didn't hit said metrics. Don't allow yourself to be set up before failure! Stand up!
It doesn't matter how much money they lose. They will just turn around and lay you (and as many needed) off if they aren't making as much as they think they should!
Guy came into the store for an add a line on his consumer account. Manager zeroed in on his having a business and pushed to flip the account. We spent over 7 hours attempting to flip his consumer account to a business account. Error after error after error... literally hours on the phone with support spanning multiple reps. All to try and get one freakin smb add.......which we were not even able to do.........
People will start a business transaction and have it span over days of work and calling in to support lines. lol. How is there Quality of Sales but not Quality of Tools provided?
Yeahhhh Its everyday. The iphone preorders wont activate. An order I process wont activate. An order i didnt process wont activate. Every time.... i just sit on hold for about 45mins to an hour to get someone from transaction support to rebuild the order while i watch my manager walk actual sales that come in the door. And then i have the pleasure of listenin to the core rep tell me how slow their system is and that they have to reboot their computer again.
I cannot hit metrics if Im dealing with failed transactions but im at the point i just dont really care anymore.