Daily in network assurance we are being told by our Sr. Managers that the current staffing situation is not sustainable and to just do what we can and that we will have to let things fail before we have any real hope of seeing any change. The constant flip flopping of priorities between, outage priorities and capital build projects is maddening. They will even tell you to take care of outages first but if the director asks, the 5G capital budget is your priority. Management is totally running in survival mode and as a result front line moral is suffering.
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I am in SP and totally agree the post. I have been here 27 years and we can no longer maintain the network like we used to. A lot of great NA folks that used to care, but can't anymore because it is just too frustrating. We have radios out that wait months to get fixed. The bar has gotten really low. I kick myself for not taking that big fat package.
NA folks. Hearing that your work truck mileages are piling up and sine pushing close to 175K with no replacement truck in sight. Is that true?
Work in Network Assurance
We don't even address minor, major and or some critical outages anymore due to expense budget.
We let customers suffer degrading service, then huge push right before root comes through to fix the issues.
We take sites off the air during the day because night work is non existent for meaningless software upgrades, adding carriers, switching routers.
So much for reliability matters. PAUSE training is pointless.
Everything is manipulated to fudge metrics.
It's all about making numbers, always has been but this is nuts.
We no longer put our network first.
The kicker is the supervisors don't want us to to complain about the system issues in jabber/slack. Constant, all day long system issues that affect everything from customer experience to our metrics but we have to be good little slaves and bend over and take it. This company is such a f ing joke now it's not even funny.
THIS is exactly why so many NA folks left in 2018. That and adding responsibilities that the Systems Performance group no longer did.
Senior Managers? Are you referring to Directors or your local NA Manager. I am thinking you are talking about the latter. Back before the VSP and even after the layoffs in 2016, they wanted it ALL done no matter what!
Sounds like a Peter Butter kinda speech. Can’t believe that he hasn’t moved on yet. Send him home!
I thought it was just out retail stores having staffing issues. We are drowning in my district and store. Verizon needs a big wake up call somehow. Its sad to be going through all of this. My reps are starting to lose their minds and it’s only time before one of them can’t take it and chucks a tablet at the wall and walks off the job. #PleaseHelpVerizon
Focus on 5yeee Yeremeeee
I’m no longer with Verizon, but I kept my phone service. I also have a Verizon phone and tablet for my job. There are several places where I have to tell customers I have to process their orders off site because I can’t get service on my phone or tablet. This in the footprint of a major city in Texas where service was never a problem before. NFYI, my tablet is allegedly 5G capable.
Numerous customers coming in lately saying “ Verizon use to be the best carrier but with all these dropped calls I don’t think so anymore “. SIM card replacements are up 50 times the norm on a monthly basis the last several months. Obviously there are huge network issues that changing a SIM is not fixing.
Service has seriously declined over the past year. We've all seen it, but have to pretend it hasn't.
I'm at the point where I want a catastrophic failure. Something major. Just to force change in a better direction.
I used to be able to justify paying more for verizon to customers. Because it WAS a superior service. It's not anymore.
Anyone else getting a lot of customers complaining about network quality ? Drop calls galore
It's a disaster all over it sounds like but the one thing I always expected them to keep staffed was the network. Bad sign.
You know we are really in trouble if the Network guys are feeling it.