Please post here for any updates so we don’t have to look through a lot of threads.

No company wide emails, no news (within my sphere) of people being laid off.

I would say the past month with all the JSL issues, angry customers and talk of layoffs has put me in a very dark place. Im very concerned about the metrics and how out of reach they are for us all. Im seeing more orders without wraps or wizard runs... — read more 

One of my co workers in customer service that had no previous work issues was told that they were ending her employment and that she needs to send the computer back. She said it was a 10 min meeting with her manager and the L3. The other person had a... — read more 

In a huddle, we were told that layoffs will not be occurring, but I've been noticing in Finesse that our site had dropped half of the agents that it used to have at the peak of the day. Can anyone else confirm a shortage of agents on the phones?

UK have you guys heard anything about this coming Friday on your end.

It’s been increasingly stressful, and unpredictable. We can’t work without having a slightest idea where we’re heading. I can’t make any personal plans or investments, because I have no clue how things will be tomorrow. And I’m so deep in chaotic... — read more 

Thoughts on the town hall today?

I just took a new position and at the interview I asked about FCR and was told no this position didnt have it. Im only into the position a week and they announced today that we have FCR. I feel cheated and lied to, this was the whole reason why I... — read more 

We are beyond slammed with exception calls and angry customers, super short staffed. People leaving in droves and now they want to drive the rest of us out with 14 day FCR. I have been here for 2 1/2 years and Im honestly at my breaking point. The... — read more 

sorry to post here because of everyone freaking out about layoffs but I'm really tensed about the Senior Manager Layoffs. I heard through grapevine about this but no one will give definite answers.

Wasn’t there a “jr Executive” that claimed 100% today was the day including themselves. Where are you? So what happened to your “for sure” lay off for today? Anyone know anything about the potential of the 28th? You think they avoided today because... — read more 

Nothing on Warn for week ending 6/21. Guess we wait another week.

Constant layoff threats but the leaders remain unchanged. Which of our leaders are most to blame? (apart from our useless CEO)

This company is sinking faster than an anchor, they just refuse to say it. The way you have been treated and the mistakes that continue to be made causing more issues are not going to end. This doesn’t get better it’s gets worse. This date for a... — read more 

This is only for layoff updates so we don’t have to keep looking at different threads.

I dont think.I can sleep tonight with what supposed to happen tomorrow. I will be glued to my Gmail waiting to see whats happening.

Anyone with real information, spill the beans! Time is almost up!

If you go onto the slido link in the top left you see the dates the slido is active. When they first put it up, it was active May 16th-21st. Today it’s changed and it will shut off this evening (20th) maybe because they don’t want mass abuse after... — read more 

This is first time I believe that layoffs actually mention Frontline or Customer Service NA. That's me, Digital Cust Svc. 6 years. This has got me so I can't focus, I'm so nervous about what is happening tomorrow! It S---ks.

I can’t afford to lose my job now. I’m frontline, so I guess at higher risk than others. Fingers crossed for all of us tomorrow.

The stress that the customer service agents have been put through is disgusting. Not only do we get treated badly by customers, but JSL is purposely making things worse for us. Now we all have to worry about losing our jobs to JSL agents. Every order... — read more 

Anyone know how many in customer service will be let go on Friday? Also anyone know which departments? Im in SST and I have 1 hour minimum between calls, some days Im here for 8 hours and took just 6 or 7 calls all day. Im worried this will put our... — read more 

The overall chatter seems less and less this time around compared to prior rumor RIFs. There are significantly less corroboration stories… significantly less “this is really happening” feels. So what do we really think?

I can’t speak for other departments and how bad it’s been for the last 6-7 months, for frontline digital/flex/phones it’s been a nightmare for us. The goal posts keeping moving and if feels like everything is working against us. I wholeheartedly... — read more 

Jr Exec here and I can tell you to brace for the inevitable because come Friday, most will be looking for a new job and that will include me. The offshore team (there are three) will taking the majority of the jobs while some in the US will be here... — read more 

I see in comments and hear from colleagues that this is what most of us expect. Is there any new info, update, confirmation?

Anyone have an update for the supposed layoff coming up for frontline especially for Digital?

I have heard that they are outsourcing B2B and Platinum jobs next. Anyone know anything about this? I just applied to Platinum and now Im feeling really nervous about the move.

Can anyone explain why Wayfair decided to make all these changes to large parcel? White glove on everything, scheduling their drop off at check out, auto schedules when items have not even arrived at the delivery agency! Is this on purpose to... — read more 

I heard there might be L4,L5 layoffs in canada office? Is this true?

I work in customer service and I have been on medical leave since March and I am due back on July 1st. My metrics are performance based, will I still get a bonus payout for the months I didnt work?

Quite a few people that I know in WFM were let go today. Its sad to see knowledgable people get let go like this. They said they had zero warning and they have been busy non stop with tickets and other workloads. They said that their jobs are going... — read more 

Well, looks like parts of the Sales WFM Mission Control and WFO groups just got riffed today. Not a huge surprise that it would happen eventually but the timing of a Monday was a surprise. Makes it a little tough when you train your replacements at... — read more 

Heard this earlier, L4 said no. but....do we believe that? Digital service here.

If Wayfair is truly trying to lay off remote soon, why are there remote positions open on Career Hub? To get the company through a few months?

Why do they switch Digital to phones? They should put JSL on phones, we are the tenured agents and have been since inception. Don't they care about the customer anymore?????? JSL does nothing! Lets the convo resolve and then customer comes back... — read more