#rollout

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ODW global delayed

I’ve been informed that the global ODW rollout delay is expected to be announced in Q4. Pilot countries will continue troubleshooting and resolving outstanding issues into Q1.

Unfortunate timing for the Pilot countries already working against inflated targets while dealing with a tool that isn’t functioning as intended. Good news for everyone else.


ODW joke

ODW DSA UK is an absolute shambles.

Why aren’t they just rolling it back, fixing the known issues, and then flipping it back on?

Is this JC’s ego getting in the way?

They’ve got to be seriously thinking this is going to delay the global launch date.

There’s no silver bullet here. The problems are sc--wed up at an account level, and ultimately the sales rep is the only person who can fix them. There’s no bandwidth for the reps to do that, and there’s nowhere near enough support to help get these issues resolved in a reasonable timeframe.

Dell project managers were always the butt of the joke because no one really knew what they actually did. They were all told to stop what they were doing and focus on ODW under NDA, and this is what we get.

The joke is on us now, the people who actually have to live with it, deal with the fallout, and fix the mess.


PEGA?

Manager here - I have not heard one bit about PEGA. Was this rolled out only to certain states/plans or roles? I'd assume if it was implemented in my area I would have heard at least rumblings from others in management or something formal but also who knows...


TFB Sound off

Here we are end of January and still no clear direction of what’s ahead of us. RoE’s / Dirty Data, “stay tuned”
After GF all hands call last week… I’m feeling we are about to see a HUGE jump in quota this year.

I will say that I was thankful leadership recognized the cluster F of a rollout this was and making us whole for January was the T-Mobile I remember.


Rollout

Imagine not having a smooth rollout to this project after 13 months. Probably a lot more people rolling out after vcip based on how today went


How do we feel about Retail Ops?

Anyone have any insight on potential impacts to Retail Ops?

In my mind retail ops and CS ops should merge so that the processes are aligned. I know it didn’t work with OPOO, but that was because of a terrible rollout and execution. It was basically, you also support retail now too.


Slow service rollout for re:Invent?

Why is Matt Garmin complaining ??? Slow rollouts were self-inflicted !!

With 27000 layoffs, ridiculous RTO commutes, massive attrition, obviously rollouts will be slower. Vibe coding/Kiro just adds to the problem - having to fix all of the broken that MCP Servers introduces. Why not just hire talented remote devs, comp them well like NVIDIA? Problem solved!

And his release of Q was also a disaster at re:Invent. What's the point of rushing releases ??