When's Hanzi Scheme going to announce he is leaving? Should be soon since he did what he set out to do. Which is destroy this company.
Verizon could be a sleeping giant in US fiber expansions
https://www.lightreading.com/broadband/fttx/verizon-could-be-sleeping-giant-in-us-fiber-expansions/d/d-id/784632 "But there remain ongoing questions over whether FWA will remain a competitive product into the future. Indeed, FWA proponent T-Mobile... — read more
RIFs - Give Them What They Want
I want to help Hans. Slogans - VSP in 2023! Rescue me from IT! Come on management. You can do it. I want to help you cut costs. I want to help you with your performance incentives. Bring it back. Two weeks paid with benefits for every year worked... — read more
Talking About Cost Cutting
To name a few: We got some of the most “Corrupt” ones right here: DOSs, VPs, GMs & SMs. How about digging into their pockets? Just doing a training on how one can make a fortune is just a bogus thing which one has to work literally “DOUBLE” to make... — read more
New Batch of SPC new hires?
Did we just release another class of SPC reps on our customers. I swear this week has been a mess after mess that could have been avoided easily avoided. If we did, did the trainers just put them on a phone with nothing?
Severance pay and unemployment collected at the same time?
Has anyone who has accepted the VZ severance package also successfully collected unemployment? I believe this situation can vary depending on the individual state laws.
VZB Layoffs
I saw something that I wasn’t supposed to and saw a riff plan for the year. This is for one of the groups under business specifically. I saw the notification date as 5-24 and final date as 7-1. After this riff, there are no more planned for the year... — read more
How would they do RIFS for CS front line
By supervisor team, senior manager team, director team, geographic location? How would it work
It's the final Countdown
Get ready for more restructuring. AKA layoffs and outsourcing. Especially in customer service.
T is better
30+ years with VZ..left when my customers told me we sucked. Switched to Tmus on my personal phones to see if my customers were correct, Yes ..less expensive..same if not better coverage and they seem to value my business. VZ network is no longer... — read more
Iceberg Dead Ahead!
This ship is sinking fast. Watch out for all the Cal Hockley's out there that will stop at nothing to let you drown just to try and save themselves. But karma caught up with Cal in the end.
RTS (return to Sweden)
Just remember that BlackRock isn’t loosing their money... They are loosing the public’s money BUT they are getting the public’s vote because most will let them vote on their behalf. The BOD has no backbone and knows that BR could vote them out at any... — read more
Missed (again)
https://www.investors.com/news/technology/verizon-stock-verizon-earnings-vz-stock-news-q12023/?src=A00220&yptr=yahoo
Just being honest
If you are on the front lines or support front line reps and have time in-between calls just know SPC agents are fielding 85% of the volume. Depending on the department it could be more, and we are adding additional sites this year. Please get ready... — read more
Esims
Emergency stop, but employees and Dms who were pushing to just bundle in without a need will only get a slap on the hand. Please shady as it gets. These things will continue to happen. That’s why the new message for suag is the same but they won’t be... — read more
IT layoffs?
Anyone hearing about impending IT cuts by the end of April?
Customer service and tech support layoffs?
I am a customer service rep and we have a lot of time in between calls now smh is there a plan to ax all of us with so much outsourcing?
BFO ROLLING MEADOWS
Any insight on the BFO Department located in Rolling Meadows as far as RIFFS, or Outsourcing?
Competitor AT&T spies for profit
Scandalous! https://www.thedailybeast.com/atandt-is-spying-on-americans-for-profit Supposedly encourages law enforcement to not disclose Hemisphere. Gee, good reason to switch to Verizon!
Thank you Sampath
Already making great changes. From 11 metrics to 5. This man gets it.
3/30 - all in one thread for impacts
Who knows if there will actually be impacts today…, but here is a thread to post impacts all in one place if there are any. Good luck everyone - hopeful it’s bau today.
WARN ACT
Google “WARN ACT (state name) The Worker Adjustment and Retraining Notification (WARN) Act helps ensure advance notice in cases of qualified plant closings and mass layoffs. The U.S. Department of Labor has compliance assistance materials to help... — read more
Go Union
Go Union and fight the layoff in April
Elevate??
Can Verizon please elevate these Hybrid employees up off their 3 year old covid couches and have them actually get back to work?? There are truly dozens of people within this company making 6figs and their schedule is literally “first Wednesday of... — read more
Cut costs, increase expectations
Tank you for calling Berizon. I will be offering personalised solutions for you today. And by personalised solutions, I'm going to contradict everything the person in-store told you and ruin your account. Then I'm going to transfer you to another... — read more
Maybe nothing
Store managers in southeast on an "emergency" call Sunday morning.
Vert Sad news but SEEMS to be true! Huge Layoffs are coming in April, confirmed!!
Has anyone read other service providers’ threads? They’re all saying the same thing: Layoffs in April. Knowing the cunning & clever Red Fox Verlieson’s nature, they pretty much planned the elevate training to mask it all up. In fact they’ve been... — read more
Hardly anyone tries to meet the metrics anymore
I got the impression that people here are trying less and less to meet the metrics and that they don't care as much as before about the consequences if they don't meet the metrics. Maybe I have the wrong perception? I gave up trying to meet the... — read more
VCG Brace for Impact 3/30
RIFs are being discussed today. 30-day notice, off payroll 4/30
Omni comp will ki-l SUAG
Why as a rep would I want to waste time setting up a customers phone for five in the bucket when there is a Q of sales waiting? Even one bald upgrade would be better and quicker. Is management going to spontaneously combust when the smart money... — read more
VZW losing money?
For the last 5+ years VZW has stopped ordering vehicles for their positions that use company vehicles. For a company that boost about network reliability and coverage maps, it is a necessity for reliable field vehicles to be provided for field use to... — read more
ERP was a huge mistake
I've been around several new system implementations through my years with different companies and this is by far the worst I've seen. Nothing seems to work properly. I guess the cost savings will be when you can't pay your vendors you'll save... — read more
Cutting COSTS?? Was “Elevate Training” effective???
Hey Hans, Coat Cutting Huh? Guess what “This” should be the department you should be looking in!! They’re there to “Train” an individual of how they should sell according to Verlieson’s needs NOT so they can achieve the “Required” metrics which only... — read more
They should do this...
Stop harassing the reps you hire over individual metrics. If we miss one metric out of many like vz home, vp, or accessories we are automatically disincentivised to sell to that customer. We are so worried about hitting those metrics in one sale, we... — read more
Severance - I’m out of here.
Well this is it. With over twenty years at Verizon I’m saying goodbye due to be severed. I want to thank all of you that post info on these layoffs. It’s normally true. Two layoffs happen every year. Don’t let the trolls on here tell you otherwise... — read more
Twilight Zone
Company giving away service and equipment and cut throat prices, while trying to get customers to pay $30 to setup their new equipment that they have been educated on how to setup themelves for past 5 years.....Don't worry the new groundbreaking... — read more
Layoffs at AT&T
So many layoffs at AT&T, things are actually way worse over there. I have friends who work there and they are miserable.
Sampath to the rescue
VCG needs a new direction and he is the answer.
New comp plan. Thumbs up or down
Let's all vote here and see what people think.
Verizon hires back fired union employee
Verizon employee was fired and hired back with back pay https://www.thestand.org/2023/03/join-jesses-return-to-verizon-on-march-20/