Since metric don't matter at all anymore, my goal is to issue as many credits as possible to every person. Adding promos, waiving fees, crediting a full month of service. You want to throw us out? Let me take you down too.

Wtf do you all keep posting about your former call centers like it was your HS crush? You sound RIDICULOUS to everyone else facing layoffs. Stfu. Reminisce about your former glory days on Reddit or form a group me. This is for layoff information... — read more 

Sorry brothers and sisters. North Charleston was the best VZW center around. I miss it. I miss being a part of the group. By the way, I listened in on my sister's cs call to Verizon. You can tell it was a third party rep. They were struggling with... — read more 

Anyone else been having 20 min in between calls the last few days?

Sorry Utah and Chandler. Franklin was laid back and fun. We had good supervisors too. I miss the call center environment. I worked in Albuquerque for a while. They were mellow as well.

This is my third layoff in 4 years. I have student loan debt, medical debt, credit card debt and now I'm jobless with 3 kids. Making matters worse my rent just went up $480 per month (no upgrades). Learn from my mistakes be debt free, keep cost ultra... — read more 

Sorry West Valley. We had two sites and they were better.

West Valley City was the best Call Center. I didn't mind Chandler either.

$20/month to guarantee u get a rep in the U.S. when u call in! 😂

Good Evening, remember the days of qualified individuals earning their jobs? Vestberg runs a Verizon ship which promotes based on solely Race, Gender, and Se-ual Orientation. Iceberg right ahead Hans! When Integrity isn’t at the core of an... — read more 

Great, so now there’s gonna be even more call center reps looking for similar jobs flooding the job market around the same time! Coincidence that these layoffs are happening around the time that Amazon supposedly met with the big 3 cell phone... — read more 

T-Mobile has closed 300+ stores over the past 6 months, per new Wave7 Research postpaid report.

Verizon Communications is not owned by hedge funds. Our data shows that The Vanguard Group, Inc. is the largest shareholder with 8.3% of shares outstanding. BlackRock, Inc. is the second largest shareholder owning 7.9% of common stock, and State... — read more 

Every metric is a joke, there is 4 reporting sites that give you 4 different outcomes. VHI is a joke, customer could come to the store and there is a banner, same customer could come back 2 weeks later and another banner, it hurts you to access... — read more 

I along with many others have been shipped around all parts of the world to outsource your roles... I want to say I'm Personally Sorry to those losing their jobs, the writing has been on the wall for 7 years or so. I've posted a couple times while on... — read more 

I, as an employee will be so all over this & how sad is THAT? https://www.xda-developers.com/amazon-prime-free-cellular-service/

Micromanaging see you next Tuesday acted like she signed the checks and they came from her account. Did alllllllll that brown nosing just to get canned lmao. Funny moment finding out she was just as disposable as the rest of us 🤣🤣🤣

Systematically destroyed the consumer group. In particular Retail. Uniforms that she would never wear herself (except to try and show empathy), team commissions, every time she said the word transforming, never apologizing for anything (a good leader... — read more 

Anyone read the transition payment agreement that we have to sign if we want the $5k? There is a clause stating we waive rights to participate in multi-party litigation.

Yes. It's true. Come June 7th if you are on a written or final warning, you will given an end date and will be GUARANTEED severance. On the flip side, if you aren't on write up, and preference severance as your first choice, there is a chance you... — read more 

I left Verizon at the end of 2018 after 17 years. Taking the severance and bailing was the best thing I've ever done. Not having the daily stress over whether or not your job is going to be eliminated is worth the temporary (potential) reduction in... — read more 

WOW !! JUST WANT TO THANK HANS FOR THE EXCEPTIONAL JOB IN ELIMINATING 3000 CUSTOMER SERVICE POSITIONS AND ALLOWING US TO HAVE THESE PHENOMENAL CUSTOMER SERVICE AGENTS FROM THE PHILLIPINES….

Higher ups talking about of dividend cut coming. I wonder how this would affect our stock together or 401k

Smart by VZW when they eliminate that department, easy way to cut them out.

My group was absorbed into another group last year and the group we were added to is the very definition of a toxic work environment. Leadership in this new group is arrogant, condescending, has no effective communications skills, displays flagrant... — read more 

All 6,000 people affected should go on strike at the same time. Show them how much they need us. Years of difficult anxiety inducing work and they cr-p on you like this because THEY haven’t thought of one single successful idea.

I was impacted Feb 2019, after 23 years of service in the WBV market. When you get the call, it’ll suck for a day or two. But once you find a new job, you’ll have total relief entering a new healthy work culture. Be good to others, bring your best... — read more 

We’re getting bled out. Look at the top shareholders for AT&T, Verizon and a lesser extent T-Mobile. Black rock and Vanguard or a company they control. This is a systemic dismantling of all quality of service. Ronan was a hit man hired for automating... — read more 

I'm seeing this on two social media sites. Current employees who know that their departments will be going away or shipped overseas are planning on purposely doing poor work. I'm not sure how others feel about this. I'm not sure how I feel about... — read more 

All those posts about how good the vendors are suddenly just disappeared….

Is inside sales safe? It’s been 5-7 minutes in tween calls.

My final for attendance is what determined no future with the company I am just so beyond sad I won’t be here for this new trial for set up and fail for 1 of 3 “new” departments Aren’t we already working on the customer experience or what the... — read more 

Verizon rather let their customers walk to the competition vs having low sales quality metrics. Period. That is our churn problem. Over management of our base. Too many metrics to hit that puts the sales person in hot water. Want to see churn go... — read more 

….time to bail. This won’t be the last round of layoffs. No one is safe, unless you live in India.

The Verizon Communications CEO lives in this 7-bed, 10-bath house. Vestberg purchased this house in 2021 for $5,200,000. So right around the time we are sent home due to covid, Hans purchases a 5.2 million dollar home. Now 2 years later he has to... — read more 

Shame on VZW for doing us like this and Hans for outsourcing an American company with American workers. Did immigration not renew the green card that you got to ruin the lives of others. You had lives and families in your hands living pay check to... — read more 

Well the day has finally come for severance! We all knew it had to be coming ! How many more accounts will big red lose once employee accounts are ported out ? tier2 is overseas in a call center , well atleast 2/3 reps on avg for me . Everything is... — read more