Thread regarding Verizon Wireless layoffs

I’ve already noticed a decline in customer service quality since they have ramped down call volume for internal reps and ramped up volume for vendors. Many vendors give you a fake name then when you ask for their uswin many don’t even know what it is. Then once you look it up you see the name does not match. Then you have to ask for their real name. Verizon’s systems are TERRIBLE even for long term competent reps. Now add in new poorly trained reps where English is their second language trying to navigate multiple systems, error messages, and OST’s. These reps have no idea what they are doing. Even their supervisors provide incorrect information. Customers are cold transferred in circles. This is only the beginning. It will get worse once the layoff is completed.