#costarica

Does anyone know for certain what is happening with this group? There are many unconfirmed reports of this many parts of this group heading to the GSC in Costa Rica.

IBM's moving our jobs to Costa Rica (and other low cost countries)... We are also pushing bots as well to help hiring managers through self-service. If you used these bots you know that they are not good at all.

Some of talent acquisition employees located in Raleigh, NC will be kept but the rest will be let go.

This plan is nuts. The management is clueless and IBM will pay for this mistake big time.

This goes out to the technology team at PetSmart. Your new EVP/CITO is bad news. Trust your own gut on GF's character. He comes in, and destroys any morale or comradery that exists, and then outsources whoever is left before moving on in 2-4 years to do it again somewhere else. Do not trust him, he is not there to help or support you.

Get out quickly and find something new. GF is a harbinger of bad news for the organization, but especially for the people currently working in IT. Look at what he did to the IT department at Express. All those jobs are now in Costa Rica. Best of luck to all of you.

Some support center employees are being told to find another job. As many as 50 percent to 90 percent of those departments are being told this. By the way, those jobs are still needed, but now those jobs are being sent to Bulgaria and Costa Rica. Shouldn’t that be illegal?

Peter Gibbons is listening to this Outsource group named the Kearny Group on making cuts to manufacturing plants. He honestly has no idea how bad he is destroying value and capacity. Mike Roman isn't leading sh-t and would not know what leadership is without hiring some consultants on how to think or reading a book. This CEO has wasted more damn money on consultants and conferences, and useless golf tournaments than all leadership teams combined. I understand that 2023 is going to be a tough year from Financials perspective but this is terribly short sighted to start gutting the plants. Why Gut manufacturing plants when you have three times as many managers than you need with Spinco and 3M Center, honestly and layers upon layers of fat and overhead. Honestly they would not know how to measure KPI, productivity from the leadership team if a frozen fish hit them up side the head. You cannot outsource all work or move it all to Costa Rica even if you save a few pennies. At some point 3M is still a material science company that needs to supply its own products. If these bozos would actually invest in some real equipment and automation, these cuts would make sense but we dulling apart sh-t everywhere you look, and beyond dated production lines They will not even buy automated slitters, and rely on outsource company's and pay through the nose for all the die cutting, and slitting needs. There is no vision with this. Leadership never looks in the mirror.

Originally posted by @pew+1kJOPTc2.

For support - it's any inexpensive country to save a buck.

Substantial majority of support is being re-staffed to India, Croatia, Costa Rica, Bulgaria, etc

Which leaves the non re-deployed developers to essentially train the new L2 via increase in support tickets to L3 (generally dev)

Which will result in crashing PS scores, increase in escalations and critsits

I have been working for this group for some time. Just recently I decided to look for another job and I have to say that most of the things said in these threads are true. Just a few facts:

• in 2018 almost 50 % of the staff was layoff and the roles moved to Costa Rica.
• 4 years of the Costa Rica office open showed many clients that the quality has decreased and employees there are not going to be able to take complex tasks. Between closed doors everybody talks about the lack of professionalism in Costa Rica, poor work ethic and the preferential treatment they receive.
• The group used to have top talent across all levels. In 2021 the Muni Manager left, excellent professional with years of experience in Wall Street and Bloomberg. Shortly after two other senior managers left, one a former executive from JP Morgan and MIT educated. Then another raising start from an Ivy League left after being groomed for almost a decade.
• The biggest problem with the group is the longevity of one of the Directors who is the architect of the moves to Costa Rica and Fort Mills. He has multiple HR complains and no one trusts what he says.
• Another problem is the influence the former head has on this group. She has to make sure her decisions are protected and she push for a weak replacement who is a yes man. He is never in the office, and during his tenure many people has resigned.
• People keep quitting. A few people a month.
• Just 2 weeks ago 2 more resignations - and these two were recently promoted.
• Salaries are very low, check the comparisons against competitors (base)

Evaluator - 70-85 versus 120-145 Bloomberg, markit,ice
Senior Evaluator: 90-120 versus 150-180 Bloomberg, markit, ice

What is happening: A layoff in NYC is coming and Fort Mills will be the new center. That happened in 2018. A couple of roles opened in Costa Rica and then a massive layoff.

The weaker the staff the more power the director has. The more needed he is. Not too hard to understand.

https://www.bizjournals.com/milwaukee/news/2022/10/26/fiserv-to-sell-sis-business-costa-rica-operations.html

Thanks to those who've reached out with information -- here's our latest story: https://www.paymentsdive.com/news/fiserv-sells-business-unit-costa-rica-operations-payments/634632/

We continue to follow this. Don't hesitate to reach out: cmullen@industrydive.com

Thanks,
Caitlin Mullen
Payments Dive

Frank sold the Fiserv Costa Rica division to infinite group located in Maryland. As part of the deal, the former Fiserv associates will remain on Fiserv current engagement for a couple of years as outsourced IP, no more on Fissev’s payroll.

Next, banking division is on the way out. FB top priority is quarterly earnings, he does not give a sh-t about a single client. Just show uptick in revenue through layoffs and selling groups. This is what he did all his life. He doesn’t know how to grow revenue through customer satisfaction , and organic growth.

Expect the banking group to be out by next month to a private equity firm.

VP

Just wondering. I come here once in a while to check on an old company I once worked at where I met a lot of nice people that I never keep in touch with but still care about. I was young and idealistic back then and thought I would make a career there. It turns out that I didn’t get picked for management for whatever reason and then I saw jobs get outsourced around me to India or Costa Rica, or somewhere else. I ended up leaving discouraged but at least now I make way more money than I ever could have at Emerson. I still have a place in my heart for the company but also some resentment for many of the same reasons I often see expressed here. So I guess for me it serves as a form of validation. In some ways I see it as emblematic of the death of one the last American manufacturing companies, consumed by the greed of an inner circle of hypocritical leaders who are really just out for themselves.

The discussions so far have been focused on the US workforce. Would anyone have information of what BC did with offshore offices and teams in CA and Symantec after those acquisitions? Our teams are large in Costa Rica and India (primarily, Bangalore) and we wonder what will happen to us. We have very nice offices in these locations so I also wonder how long it would take to take over or dismantle these children organizations, assuming this is what will happen. Thoughts, please?

Evaluated Pricing also known as TRPS, is going to start moving NY heads to South Carolina. They have picked the perfect person to execute this new strategy.

New municipal roles will be hired in Costa Rica and Fort Mills. The job market is good for job seekers— if you are in munis start looking for a job.

Congrats BVAL and ICE - you are the winners!

SVP of Global Support Karen Egan was in Broomfield colorado area last week and had secretive meetings at the Omni hotel nearby with other front-line tech support managers. What's THAT all about?

Recent job reqs for tech support have all been in "low-cost centers" (Costa Rica and Bangalore) for backfilling positions.

How long until $VMW decides to just ship support to low cost centers completely (and use Atlanta for federal support since it's considered "lower cost") and ditch Broomfield just like they did with Burlington a few years back?

Managers must think that employees don't look at the internal job openings and see where the new openings are based.

Did anyone else find the SH session on the Change Stream demotivating today? Apparently all of our products are currently horrible and difficult for our sales people to understand and sell, then why are we beating all forecasts for WL and PL? Only the Change steam will save us now. Also, what a great idea for everyone to stretch and do 120%, what genius! Glad Covid and dealing with kids forced back into homeschooling is no longer a concern (it is). It was pretty slick to say we actually increased headcount in 2021, when we fired across US and UK only to hire in low cost countries like India and now Mexico. Not sure if anyone else caught it, but I heard they aren't sure about Costa Rica. Translation, if you work in Costa Rica TR you won't for much longer. I could go on and on about McKinsey, Facebook, Amazon and the Digital/Change experienced know nothing hires, but I better grab a glass of wine and relax.

Has anyone ever seen GK physically in the US? His constant WebEx presentations can be done from anywhere in this world. With his close ties to Japan and the shifting of operations to Mexico City, Costa Rica, Poland and India from the US, it would be a fair guess that he is in India.

I am in Costa Rica and not much information is given to us. Is TSS going to the new company?

I know for a fact that all these functions are being offshored to Mexico and Costa Rica because I've interviewed with executives in taking on a role to do it. Latin America is perfect because their time zone is in sync with the US. They have highly educated and skilled workforces in technology, security, and GRC. Their wages are 30% to 35% of US employees. They speak perfect English.

The employees are being told that they need to stay until March 31,2021 before they can receive the package. With the call center in Costa Rica and the support center moving to Mexico City, there will not be much left in the US except for some backend operations that will eventually be outsourced. This company is on life support and there is nothing to suggest a turnaround. Customers are very nervous doing business with this no vision company.

I know folks are very cynical of IBM’s actions and trust me been there done that (class of 2016) BUT the real question is was there a game plan to it vs just reducing costs across the board. In My 2016 experience it was just a cost reduction exercise, and no change of course. This RA seems to have a Slight strategy behind it (mostly eliminating Redhat vs IBM legacy overlap, which most likely should be expected after spending 34 billion.. The decimation of Power in Austin was not a “move folks from high cost to low cost”, but rather a “we don’t want to be in this business anymore” action. The final question is did IBM fall back on their old ways when it comes to GBS/GTS and just remove costs, or did they strategically go after costs. There is evidence for both. IBM had RA’s in China and India (China ended in April, while India had them when the USA had theirs). (see EE times articles). The non-confirmed posting of TSS moving to Costa Rica would certainly be the “old” IBM strategy of shopping for lower cost. Thus again I ask does anyone see a strategy via the man behind the curtain?
I will add one interesting tidbit. If we run the known numbers we get, IBM took a 900 million dollar charge in 1st Q, which equates to a 23k Headcount reduction at 45k a head. (USA fully burdened cost of 180k per head). The CFO said he was looking for 2 billion in savings which says 1.1 billion must still be accounted for. He also said the 1.1 would be self funding from operations. If we use the 1/3 rule (110k America’s, 120k Europe/Asia, and 120k India) And factor in the 4 to 1 cost advantage (1st world vs third world) then the shift of heads to 3rd world pay for any impairment costs incurred. Thus 2 billion at 45k nets 45k heads impacted with 3rd world going up at the expense of 1st world. The exiting of commodity HW (Power and possibly storage) would result in another possibly 3-5k reduction. 1k plant for each HW product, with 1k sales/channel in America’s and Europe/Asia. This would be self funding via the fire sale of the HW manufacturing business and IP sales. This all nets to 50k impacted after the dust settles. Now IBM has a lean go to market machine focused around Cloud, LINUX, AI, Enterprise, and REDHAT, Does anyone see that the RA was structured to support this plan?
Finally folks are speculating about a 2nd round. I would speculate IBM isn’t after anymore streamlining of their go to market strategy, but rather shopping “perform” services (think commodity body shop services already in India). That would mostly come out of Cognitive, GBS, and GTS. Perhaps 60k heads total. I would expect IBM to cut a deal with one of the body shops already in India. Thus no impingement charges. Again just a speculation

Any

If you are working in content operations you must be prepared for layoffs . FX content , pricing, corporate actions, fixed income content, Company financials, commodities and World- Check .Senior leadership is planning to move 500 roles to low cost centers, in order to complete run rate savings . Roles will move to Bangalore, Gydinia and Costa Rica. First wave tone announced after TRI quarterly results . Stay tuned . If you have more insights please share.

There were layoffs in Europe and Costa Rica this week (at least from what we know,) any ideas what might be next? Will it happen next week?

More long time employees losing their jobs so they can be shipped to Costa Rica.... geez unreal these people have given TR so much & this us what they get .... incredibly sad times & financial heartbreak ... Merry Christmas sure

When I was at Motorola from 1999 to 2003, I worked in the North American call center. The entire operation, with the exception of calls that had to be escalated, was outsourced to Costa Rica and Argentina.

Word that several positions in animal nutrition credit dept being outsourced to Costa Rica. Anyone know qnything about this?

So this happened on Wednesday, all people in a room, security guards all over the place, and then it all started, meeting one by one with everyone's manager to know if you will continue or not, we heard about 150-200, that is for sure more than 50% of cloud Costa Rica

In Sofia and Costa Rica all support staff will transfer to Tek Experts or be jobless, Seems like why have a wfr when you can just drop your staff into another company and get them to perform the same role, while externally still looking like Micro Focus employees. Similar seems to be happening with other teams, although end company is different, and the transfers are smaller in scope.

Thousands will be mercilessly kicked to the curb.

What's going on?, no posts about the layoffs going on in Penang and Costa Rica?, and most likely other sites too?

In the name of focussing investment in new areas of business, Akamai eliminated 120 positions primarily in US. The real motive of the layoff was to move the jobs to low cost countries like India, Costa Rica and Poland. Akamai is still hiring and retaining workers in US on immigrant visa to depress the wages and laying off American citizens. Akamai has struggled to grow like other internet companies for several years. Where are those Democrats and Republicans in Government protecting American jobs?

This week, Syniverse has internally announced laying off 15 % of its

employees, worldwide. That means 300 employees are affected. The

layoffs mainly happen in the US (Tampa, Florida) and India,

although other locations are affected, as well.

In related news, just a few months ago, Syniverse internally

announced to close down its mobile roaming data clearing house (DCH)

development center in Rüsselsheim, Germany until the end of 2018.

This amounts to laying off another ~ 65 employees.

This follows the previous layoff of ~ 40 Syniverse operations

engineers in 2016, also in Rüsselsheim, the 2017 shutdown of the

Syniverse A2P office in Würzburg, Germany (~ 60 employees), and

the constant layoffs in other Syniverse offices around the world

Syniverse is well known for since it's owned by the Carlyle Group

(a private equity corporation).

As always, Syniverse management plans to off-shore the work done

by the laid off engineers to remote locations like India and

Costa Rica. It's confident that this disruptive reorganization

doesn't impact the service-level agreements with existing

customers and magically leads to a path of ultra growth and rapid

innovation (executed by newly hired and inexperienced engineers).

Giving the history and current developments, it's likely that

Syniverse will also shutdown its last remaining office in

Germany, Bonn in the next 1 to 2 years. Followed by Europe

Headquarters in Luxembourg in 2 to 3 years.

While we avoid taxation by putting your jobs in Costa Rica, Puerto Rico, and India? Can HPE count on your support?

Stryker is outsourcing A/R department to Costa Rica. The whole process should be completed by the end of 2019.

Sales are falling off a cliff. What to do? I know, take an employee engagement survey. More than 1900 employees responded, and what do we learn?

Employees in India are happy. We're hiring lots of them and they get big raises at review time.

Employees in the US are miserable. While we're hiring more sales VPs every other group is getting laid off as their jobs get sent to India and Costa Rica. Raises at review time are less than half those in India.

Employees in Costa Rica? trick question, they're contractors and not part of the survey.

Huge numbers of US employees are what the survey calls "actively disengaged", ie their daily activities actually subvert the best interests of the company. Why would any new customer sign up for that?

The layoffs are still happening. They are just smaller in number so they fly under the radar. They actually have a blanket RIF for the year and they are bucketing everyone into it. There are at least 12 people laid off after every quarter end and they are even starting to lay off the offshore resources in Pune and Costa Rica. That might not sound like a lot but when you look at what used to be teams of 100 and they are now around 30 that tells you everything. They have cut so far they are now cutting bone. Essential people needed to get the jobs done are being let go to the point the remaining can't keep up. People know the CCC+ bond rating is a company killer and are now trying to get out before the hammer hits them.

Short sighted decisions by Citrix leadership are leading to terrible technical support.

I have had several unresolved tech support cases open for months.

One of the cases was initially being worked by a support tech who was fired in October. This support tech was one of the most experienced people in the company, and was actively working with the engineering team as the problem was pretty complex.

I don’t know for sure, but I have some indication that this person (who is US based) was fired in order to hire lower cost staff in India or Costa Rica.

Now I have no idea who is even working these cases any more. Whenever I ask I get no response on my tickets. No one cares.

Moving off of Citrix products in these scenarios is too costly as the customers have already spent too much on the implementations. But I will never recommend Citrix products to a new customer.

http://qcostarica.com/intel-downsizing-in-costa-rica-cutting-200-jobs/

http://www.nearshoreamericas.com/intel-downsize-operations-costa-rica-firing-200-employees/

https://www.thelayoff.com/t/S31dwxN

/sarcasm

Operation Outsourcing is great we should double down on it, although instead of India and Costa Rica we ought to think outside the box and maybe go with a war-torn countries motif to keep things interesting

//sarcasm

Is this rumor true ?