Just got realigned into a new district, and the changes keep coming, each worse than the last. Our schedules were changed to reduce OT, so work-life balance is absolutely out of the window, even for those of us used to retail hours. Mid-sale touches... — read more 

Apparently reports are now being run to determine the length of time from the order to pickup. They are assuming that the less than an hour pickups were rep assisted. Also, mgmt is using the beacons to verify that the customers phone was in the store... — read more 

They are firing reps left and right over Ins-tore pick ups and Tmp. Why don’t you lay them off instead I guess firing Is cheaper for the company. This company is the biggest scam. Asked and answered. The more people they can fire, less severance they... — read more 

The union busting tactics of this company are over. What’s to loose? Your job is already on the line. Smart setup is in place to make customers need you less. Now they are wanting you to create a dossier on customers (leads) that they will use to... — read more 

Thing aren’t looking good from my perspective. Morale is at an all time low, system issues every single day, getting harder to make money because call volume is extremely low but the quotas remain high. All anyone here does is deny deny deny, but my... — read more 

I took the VSP and left 12/18. I know some people who took VSP left in last March. What is the last day off payroll for employees who took the VSP -- I think it's late June, but not sure.

https://fcc.report/ELS/Cellco-Partnership/0071-EX-ST-2019

How often do people see their retail directors in their stores? Our director has been in our store once and she has been in her role approximately 18 months. I know that we have a DM that visits once a week, but it would be nice to see higher... — read more 

I have been hearing rumors that VZW is considering making future BOGOs only available via online. They are going to test this with a Summer BOGO. Any truth to this...?

Anyone have any info regarding the remaining 10 ( give or take ) Corporate wireless call centers closing?

Renewal quotas are a joke. Directors, and Executives have already acknowledged that renewal traffic in the stores are up to 15% down due to digital. Why should we suffer with inflated renewal quotas when store traffic doesn’t even justify it!

Ready to play dress up?

I was an Sm for a long time, finally I made the move to GM, big mistake as some people did warn me. First the pay increase was marginal almost laughable, but still an increase so I took it. What I wasn't prepared for was the amount of stress and... — read more 

We keep hearing rumors and movements around the area any one else hearing anything else.

Anyone hear if the Columbia call center for sale?

Eligible retirees can get a 25% discount on wireless service and most accessories if enrolled in the Employee Phone Program (EPP) at the time of their retirement. U.S. based employees enrolled in the Verizon Employee Phone Program (EPP) as an active... — read more 

Maybe the VZsatisfaction scores wouldn’t suffer so much if the company quit laying tenured peeps that actually know what they are doing off.

So 2.0 is an joke, nothing has changed and the ra ra motivational speeches coming from DM's and above are sickening. Also now we are getting the "integrity" conversations ... Here's an idea, you want reps to sell with integrity? Then eliminate... — read more 

This company is just pushing customers away from stores with better upgrade fees online while sales reps and managers are just sitting around for hours at a time doing nothing being completely unmotivated , all the while the DM's and above are... — read more 

What an awesome but consolidated rushed event ! After a half day of travel we were promptly checked in to beautiful Marriot World Center Resort. There was an area set up with light refreshments and vendors. The refreshments lacked anything of... — read more 

HR needs to complete a thorough investigation into the manipulation of in store pick up transactions in OH. Some of the leaders that came up with this shady practice knew exactly what they were doing and their spin of how it was “only being done to... — read more 

Is there something happening with asurion reps that help Verizon?

Its just another authorized retailer! Had me fooled, looks just like a Verizon Corporate Store. Hmm.... https://www.journal-news.com/news/new-store-monoe-unlike-any-other-this-popular-chain/f33Osk0w41Jv9KdAmvssvK/

I have been here 12 yrs, I do sell, I sell twice as much as I used to, I also make almost half of what I did in the past, I'm doing the job of all the people the company has fired, the tech, the greeter, the csr, the inventory specialist and I have... — read more 

Upgrade and activation fees are going to $40. If you do it online it’s going to be $20. This will push what little traffic there is out of the stores. Say goodbye to discounts in store for consumers with ECPD as well.

Turnover in wireless is horrible, 45 percent is pretty close, in my store we have 2 people that have been here over a year, most new hires bail once ramp up ends, quotas are to high, they are told they will be making x amount of money, they end up... — read more 

Verizon 2.0 is basically converting everything that is corporate to either indirect or outsourcing. Why do you think they are making such a big deal about "we and me".

I’ve seen a lot of east coast stores being impacted any word on WEST COAST?

This has been scheduled to go into effect by the end of Q2 in the east. My sources are extremely reliable. We will start to see job postings as soon as start of May for Lead solution specialist positions which will be a keyholder with managerial... — read more 

https://www.statesman.com/news/20190402/verizon-closing-austin-facility-laying-off-133-employees

Anyone know how call centers will be affected by 2.0? Or hear of any closing of centers?

April fools! Your all fired.....

There are store closing in the north east. Anyone know the severance details. We here in Philly are hearing that the union store is getting more. Thanks Verizon

This is a string of rumors circulating: 1) Store will go to 1GM 1SM and 2 LEAD (name may change) Reps (announcement 4/4 paid until June. 2) LEAD Reps wil get a pay increase and reduced quota. 3) Store hour changes due reduced managment 4) More store... — read more 

221 closed between 2013 and 2017. More to come! How bow da? Ca$h me putside! https://progressive.org/dispatches/how-verizon-is-trying-to-bust-its-workers-union-180926/

Can anyone explain to me what the value of the Position of Network Assurance Manager (Field) acutually is for Verizon? Ours is of no value technically, Is always unavailable when you call, and attends lots of meetings but shares very little... — read more 

Anyone questioning why we just got taxed at commission rate for this payout when we were told that wasn’t the case. Been on hold with payroll for 20+ minutes and now there’s an automated response saying we just got taxed at federal rates plus 22% and... — read more 

exactly as it looks above. so cal will be realigned.