Can anyone explain to me what the value of the Position of Network Assurance Manager (Field) acutually is for Verizon? Ours is of no value technically, Is always unavailable when you call, and attends lots of meetings but shares very little information. The manager told us that they had a requirement to spend 40% of their time in the field and hold at leats two 30 min Huddle meetings a week. The meetings always run long, and the 40% field time is not happening. To sum things up our manager likes to talk, provides almost no support, and is not spending any time in the field. How is the 2.0 change going to happen if the managers don't do their part? The company needs serious reorginization of the front line leaders or nothing is going to change.
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My old manager retired and I still call him! My new manager is an id--t!
Network Assurance managers are terrific at CYA so are assurance folk.
I would as well at their salary. Their primary role is to managed up to ensure job security.
We all know they are not needed.
As matter of fact none of s are needed.
Let's be honest outsourcing of assurance responsibilities make good business sense.
If it's outsourced and it can be applied to capital projects it looks better on the balance sheet.
I try not worry how little other people do and go out and do my job.
May I suggest taking advantage of the $8k a year and retool?
When 5G fails to be the next revenue generator old HV claims it will be things are going to get really lean and your going to wish you did.
In our market the only thing the manger really does for us is to approve our time cards. We do all the PO's, we do all the site walks, we do all the new build walks, we do all the DAS work, basically we do it all. I can't think of a single thing other then approve my time card that the manager does for us. Really, I am not joking here. I can say, two years ago I laid eyes on my manger twice in the entire year, for review and that was it. Don't get me wrong, I am NOT complaining... we like being 99.9% our own boss and we get all the work done. We don't need to be baby sat either. Frankly speaking I have never seen a worse group of complainers then a lot of field ops people. Nothing seems to do it for them! In my market I am my own boss basically and Verizon 2.0 really means nothing. We get out work done, interface with ALL departments and do our damn job. So in our market I hope to not see my manager but twice this year. We don't need managed, we do that ourselves. And NO we don't sit at home etc. we work and do our jobs... like we are paid to do!
And that ain't all 3nrh,
How about all those hours you are up late at night going through and trying to answer all of your emails? How about all the time that you are on the phone with comference calls? You also do employee reviews, work with the Project Management, Equipment Engineering, Network Switch Assurance, and your own Network Field Assurance teams, to make sure the new builds and carrier adds get turned up on time, that is if all the equipment assets are actually there, and if not you and your NFA field techs are trying to track the correct gear down. Fight for the correct resources for your techs to make sure that a project does get done in time because no matter what, the PMs will usually never give you the extra time to get things that are out of your control, straightened out! You also arrange for training, work with your techs to make sure they can get their vacations in and still have good tech coverage out in the field in the event of problems. Also you hopefully can arrange for on going training for them. And employee reviews must be done. Many of your employees could be over 100 miles away, so between all these other duties, you have to find time to travel. Almost forgot, you have to help keep an eye out on the NOC and the FAST teams to help them see the outages that are caused by fiber cuts, equipment failures, High Temps, power outages, un-authorized door intrusions. Then there is the constant work with the Sys Perf team, as your team has to chase down all the interference being caused by the little WISP providers using non-licensed equipment, bad repeater installs, and the PIM noise that follows suspect jumpers. Monitoring the 3rd party contractors for tower lighting, antenna, HVAC, and generator repairs can be overwhelming at times. Everything listed here is something you and your NFA field techs do each and everyday. You now even have to verify utility power meter numbers! If anyone doubts any of this, they can come out in the field for a day or two, and see just how hard NFA works to take care of their (Verizon's) customers. Just be prepared to work til 6:00pm, then turnaround and go out again at 11:00pm and work much of the night.
I am a Network Assurance Manager. There is alot more to it than what was listed. What you have going on in your particular market may differ but in mine:
PO approvals
Inspect new builds,
work with the System performance group on network issues
taking care of in building issues
for some stadium DAS readiness
Dark Fiber buildouts
Fleet issues
interviews and new hires
and many more...........its called managing a very integral part of the company business, if its broke the Network Assurance Group will fix, the customer experience is the number one priority
What does Network Assurance honestly do?
How much of that work is done by a third party, of the work not done by a third party how much of that work add value?
He walks around the country going, "can you hear me now?". That's why he's always busy.