Has anyone heard all order processors are all going to be placed in one center like Utah or Maryland.

Verizon just doesn't seem to get it. No one wants the HUM ever! Keep treating your customers like dirt and even the dumb ones will stop coming in... — read more 

Just heard a store in Tennessee has filed for the union. Anyone heard anything?

Has anyone heard anything about the alpharetta call center closing? I heard a rrumors bout it closing. Everyone that used to work in the basement has moved to building 1 and I have not seen any new hire classes. I also heard from the grape vine that... — read more 

I thought Verizon have imploded years ago. Just tmobile and at&t in competition now. Management ruined the company.

Our center hasn’t had a new hire in almost a year and the second floor is 2/3 empty. The 3rd floor is 3/4 full. Do you all think Wilmington is closing? Lease is through 2024 but it feels strange like they are keeping something a secret?

Hans destroyed Ericsson and now he’s here to do the same . Verizon 2.0 is an abject failure and it’s deliberately trying to make sales reps quit to get that head count down without Separation packages .. don’t be fooled stay the course my friends ... — read more 

So based on the Pulse survey “scores of 70% or higher are considered an organizational strength”. When does that translate to every other aspect of the business? Lol, or did it just fit your bogus narrative? 2.0 smh

Despite what some managers think, they can not write you up if you are meeting your PA goals. I have been with the company for a very longtime and have seen some managers invent their "own" goals that are either not on the PA or try to write reps up... — read more 

5G home is a waste of money that could be better spent on acquisitions or new fiber to the home builds. Maybe a streaming service?

Call center manager seems to think that they can set their own PA goals well above the PA Target set by the company. If people are not meeting this managers goals (way above what is required for the PAt) this manager believes they can write reps up!... — read more 

A couple weeks to go. Some are feeling ready. How do you feel?

Most I heard were good. Is this what you are hearing?

Did everyone see the surveys on the horrible denim uniforms. The results have to be 99% negative.

A lot of rumors coming out that Tampa is next on the chopping block. A lot of people from Pittsburgh transferred to Tampa and they overwhelmingly agree that unionizing is the only chance to save your jobs. A lot of employees don't know this, but... — read more 

Does telecommuting make it hard to connect with other folks at Verizon?

I'm hearing some MPs and some senior managers, and the bottom 10% of BAMs/ MAMs Any one hear anything similar? Ugh so nervous had a bad few months to start the year.

This whole survey system is a broken system... they never have your back if the customer gives you a low score even if the customer was abusive or things that were beyond your control like an outage or something. A system designed to fail you and... — read more 

Foxconn replaces 60,000 humans with robots in China How can the man even compete? http://www.timebomb2000.com/vb/showthread.php?492030-Foxconn-replaces-60-000-humans-with-robots-in-China

Now that the massive layoff with severance has passed, can’t help but wonder if and when the corporate grim reaper will come around again. Anyone hear anything?

So this new Verizon is about employee empowerment and is based upon everyone aligning and employee morale. So then why is Hans our CEO? If you google him he has a track record of being the grim reaper. All he does is downsize and cold heartedly... — read more 

It used to be that you worked and put the effort in to get promoted and to become a manager but it’s been for the last few years in my district (all i will tell you is it’s in Florida and if you ask around I’m sure his name will ring a bell) that if... — read more 

I have never seen a company work so hard to k--l off its own stores. It is so blatently obvious at this point Verizon is setting up corporate retail to fail. I guess when they start closing stores they will simply point to the poor pfermanceas the... — read more 

Just curious how quotas look in stores in June compared to May? Our store's quota increased near 20% month over month which seems crazy. No one hit numbers last month , and they sure as hell aren't going to hit them this month with these quotas. As a... — read more 

Verizon is now allowing eligible indirect locations to process in store pickups! And if the cust wants to return the device they must go to a Corp store to process the return! Even the indirect store it was picked up at cannot process the return.

Did everyone see the surveys on the horrible denim uniforms. The results have to be 99% negative.

This is the ideal time to update your resumes, LinkedIn profile, and talk to anybody you might know who could be a lead or help with getting a new job. Chances are that soon we will find ourselves in a job market over-saturated with laid off people... — read more 

So Verizon is all about veterans and their families but we are open on Memorial Day...

HR does not exist to help employees. The only function of HR is to prevent a lawsuit against the company. They pretend to be on the employee's side only to gather information to prevent a lawsuit. After all.... who does HR work for in the first... — read more 

Whose smart idea was it to make a failed survey an 8 or below? That means you can get a 10 for yourself on a survey and get an 8 for Verizon satisfaction because of their experience with previous rep which you have no control over. If we are supposed... — read more 

Screw it , maybe we should go union!! Everything that "they" are doing is pushing customers away from stores We have no traffic...but yet "they" still want you to hit astronomical numbers What is the plan? With the F is happening? Let us know what... — read more 

I remember when TC was unveiled, we were told it was "White Glove Treatment". I remember it was less than 30 second wait time which someone who had tech knowledge, Patience, and Customer service skills. Fast forward to today its completely changed... — read more 

Anybody know what's going on with the safes in the inventory room? Was told only managers and keyholders will have codes to sell an iPhone 8 or higher and Galaxy so and higher. Welcome back to wait times

Rolling Meadows is the last new Call Center location that Verizon Wireless will ever open corporately, and even that’s a loose definition since it’s really a relocation of the former Elgin, IL call center (much like how ironically, Columbia, SC was... — read more 

Does anyone else find it odd that some areas are hiring experience positions again? That there will be smaller locations holding “non commission” representatives basically encouraging online orders and in-store pickups. I hope if your in an area that... — read more 

If we are suppose to be all one company then why is their so many inconsistencies within call center mangers? Why are some managers awesome and as long has your hitting your PA goals or exceeding them they leave you be while some are allowed to be... — read more 

Is Confirm!! They want all the reps that where around when we use to make 4K plus out of the business. They want to bring new reps that never saw checks like that and pay them a higher hourly and eventually just quarterly bonuses. They are using In... — read more 

Heard that the top HR guy will be gone by the end of this year. Anyone else hear that?

Of the remaining call centers left open, which of them have telesales?