#quota

Our manager just raised our quota again, like we’ve got unlimited hours in the day. I’m pretty sure he thinks he’s boosting performance, but all he’s really doing is making it impossible to provide decent service. Can he even do that? I know for a fact this isn’t a company-wide change, and it’s not the first time he’s pulled this stunt.

Dell keeps telling sellers, “Don’t worry about your quota, just go all in.” But the truth is, quotas keep climbing, pay keeps falling, and the rules always tilt in the company’s favor.

When will Dell step up and care for the people driving the revenue?

Every quarter a few “token” sellers get held up as proof the system works. The rest are left grinding harder for less, eating ramen while leadership celebrates the outliers. Everyone knows it’s BS.

The question is simple, how long can Dell keep bleeding its own people before something costly takes more precedence?

Norlin is beginning his firing frenzy. He’s getting pressure from KKR and he refuses to take accountability that account alignment was mismanaged, and quotas were improperly set. Some reps need to grow territories 6o7 times previous years revenue, while some make their numbers from standard uplift from one renewal. He’s unquestionably the laziest and most worthless manager I’ve ever seen

Heads are on the line if departments do not meet their "volunteering" hours. Every other day senior leadership in my department is sending emails telling us of opportunities to "volunteer" to meet our quota. On every video conference call it is the lead in and closing point. I wonder who would lose their job if that line of business wouldn't meet the goal? Imagine being laid off because you didn't "volunteer" enough.

Little Johnny and the Magical Quota Machine

Once upon a time, in the fluorescent-lit cubicles of Round Rock, there lived a loyal salesman named Little Johnny. Johnny believed in Dell. He believed in hard work, relationship building, and that if he hit his number, his family would be rewarded. He thought he was building a career.

But Dell had other plans.

Every year, the Magical Quota Machine cranked out a new set of “goals.” Not just any goals, impossible ones. They were cooked up in secret back rooms using storage-heavy quotas that were impossible to hit, and a pinch of Wall Street pixie dust. The numbers weren’t real, but they looked great in PowerPoints for investors.

Johnny’s quota would climb higher than the beanstalk Jack sold his cow for. “Hit this and you’ll be rich!” they promised. But no matter how many laptops and servers Johnny sold, no matter how many multi-million-dollar deals he dragged across the finish line, the Quota Machine always reset to just out of reach. The storage number was 50% of Johnny’s number and that anchor always kept him down.

And the paychecks? Well, those got smaller.

Instead of raises, Dell handed out stock buybacks for shareholders. Johnny’s commission plan was sliced thinner than a Costco sample, while Wall Street gobbled up billions. Michael Dell made headlines. Little Johnny got lunch at his desk.

“Do More with Less,” management said cheerfully, while stuffing Johnny’s unearned commissions into the investor piñata.

Years passed. Johnny missed birthdays, skipped vacations, and answered emails at midnight, all while chasing the carrot at the end of the stick. But every time he thought he had it, the stick got longer.

At review time, HR would smile and say, “Johnny, you did great! Unfortunately, your ‘performance rating’ doesn’t qualify you for a raise this year.” It never did. Raises were extinct. Promotions were rarer than unicorn sightings. But somehow Dell always had enough money to hand executives retention bonuses the size of Johnny’s lifetime earnings.

In the end, Johnny was left holding the empty bag. Years of “unearned” income siphoned from his pocket went straight to investors’. His loyalty and sweat equity traded for nothing more than a laminated badge and some gift cards.

Dell got richer.
Shareholders got richer.
Johnny got… inspire points and a $25 Starbucks Gift card.