Why do they switch Digital to phones? They should put JSL on phones, we are the tenured agents and have been since inception. Don't they care about the customer anymore?????? JSL does nothing! Lets the convo resolve and then customer comes back... — read more 

Get ready folks because the new policy surrounding PIPs is changing effective June 1 and in a matter of months, most people who are not performing to expectations will be written up and released much faster than before. Why? Because they want to... — read more 

First it was chat/sms jobs going to Jamaica and now they have phone lps/customer service teams training in India. A total of 1000 agents, thats enough to wipe out the remote US teams. They dont have a call volume for both the US and off shore teams... — read more 

Do you think there will be another mass layoff this summer? If so, why?

I do believe the majority of the customer service team, still working remote are now fully aware of the layoff looming. I’m so sorry to all my fellow co workers on frontline. These last few months have been completely stressful and miserable. — read more 

Anybody higher up know anything about upcoming layoffs for digital service teams?

https://www.cnbc.com/2024/05/02/wayfair-w-earnings-q1-2024.html

Is anyone concerned with the earnings call this week potentially causing another layoff? Quarter 4 had some bad numbers and it has been slow since mid January. We heard about sales and some of customer service being let go mid April, so it’s... — read more 

https://www.reddit.com/r/wayfair/comments/1cbvun7/boycott_wayfair/

Anyone know why high up management are all at the Athens location this week. Its very strange at the amount of managers here and given the fact that layoffs are happening in customer service it has me worried. We are hearing a lot of people... — read more 

They have laid off the entire dept.

Looks like customer service and digital sales are getting laid off

US Digital Frontline Sales just got riffed this morning at 7:05 am

This company is going down fast. With the IBR crushing us daily, JSL dropping the cust and letting us to the dirty work for them, increasing the metrics and making them unattainable and making them the permanent folks for chat/sms.....just WOW... — read more 

Let’s discuss thoughts. Anyone?

Some Berlin based companies received communication from Wayfair that they can buy tech and furniture from the Wayfair’s Berlin office.

Since now that all non-voice contacts have been migrated to offshore agents(who are doing horrible work) and a third party company, when are the flex agents going to be deemed redundant and let go?

Can anyone with knowledge tell us what is going on with frontline? VTO daily, offering part time, legacy being deactivated, active holds on refunds and replacements that now never get worked. The IBR is still implemented on top agents. Are they... — read more 

Any news about 3/1 or is it all idle gossip?

Does anyone know anything about this?

Wayfair's layoffs and reorganization cut losses, but full year revenue is still on the decline. Can the elusive Vaccine Economy operating model be found in... — read more 

What's up with all the vto lately? Seems a bit weird

I couldn’t believe my eyes when I saw this. Wayfair laid off a woman on a disability leave fighting off stage 4 cancer. What can we do as a community for Wayfair to take responsibility for this? https://youtu.be/PWuGRPiRAiA?si=aeHJJ6-GiN6m1PD3 — read more 

February 2 Rif Rumours & Demotion Rumours: Safe to say the writing is on the wall as far as CEO trustworthiness goes. So for those of you with knowlege on the next rug-pull and any shred of decency within, It's time to spill the beans.

A whole bunch of companies have started the year with layoffs, including eBay. This su-ks because it's going to make it that much harder to find a new job. Not only are some major companies not hiring but firing, but there will be many of us vying... — read more 

Wayfair has recruited vast numbers in Vietnam, Philippines, India, Turkey, Jamaica and THEN made 1650 redundant. For example, teams that handled a load of different tickets, they are all put on notice of redundancy on Friday. Today there is a... — read more 

No one should believe anything they are saying. When they claim they are going to hire, but notice how they highlight India. This company is going to out source everything. No question.

Anyone who believes this all hands meeting is a blind id--t. There is absolutely no room for advancement. They just demoted l4 and l2s. Where are you going to go? There are no leadership opportunities. Period. End of story.

As an l6, I feel I have to share this information. There are plans to continue to do mini layoffs over the coming months. This will not impact Frontline in any significant way. However, if you are an l4 or an l3 in a stretch assignment, your are... — read more 

What's going on?

I am pi---d that I'm still here and some great people I know who didn't want to leave are gone. There are plenty of us who are hoping to leave with severance. What does it cost Wayfair to ask for volunteers before layoffs? Wouldn't it be better for... — read more 

I’m wondering when it will get to us and it will all be automated or outsourced. Sooner or later I’m sure.

The l3s population was decimated with a few remaining. There will continue to be mini layoffs with the l2 population reporting directly to site leads. The plan is to get rid of most of all l3 by the end of the year.

Wayfair is cutting 13% of its global workforce as the digital home goods retailer continues its efforts to trim down its structure, cut out layers of management and reduce costs after going “overboard” with corporate hiring during the Covid... — read more 

Title says it all. Collect your severance, and be done with it. Go enjoy yourself and take the next week relaxing, sleeping in, and tending to some self-care that you have been sorely lacking. Wayfair's culture is toxic and you really see (and feel)... — read more 

From people who haven't been affected I hear that managers are already jumping on calls with their team saying that they didn't know anything and that they only found out when emails were sent earlier today. In the same time they have kept repeating... — read more 

Thanks to our European colleagues for letting us know the info was correct and the layoffs have started. I wasn't able to sleep due to all the stress and I don't think that's going to change in the next few hours, but knowing it's coming is still... — read more 

EU engineering here. I got fired and I’m free of this sh-t now :)