Anyone notice the huge dip to our stock price today? It's down like 30% or $9.00. It's almost the same price as it was when WF first went public in 2014. I hope the continued downward swing isn't going to lead to more layoffs.

How many issues have we been seeing since the roll out of Genesys? It's almost like it can't handle the call flow. It just seems with all the changes we're still being pushed out. AI as well.

New FCR metric minimum set at 70% starting Q2 for phone agents. Out of 800 agents, highest FCR is currently at 68%. No need to do layoffs, just make the metrics unable to be reached and fire people for poor performance. No agents, no need for... — read more 

The townhall just the head of sales and service going on a rant about fcr and pcast not improving enough. Claiming agents and managers don’t care enough about customers and we are the reason these numbers are not improving and we need to fix them... — read more 

Hey all, I'm an L3 and wasn’t impacted on Friday, but honestly, that doesn’t mean much. The way things work here, I could be out tomorrow. I don’t really have anyone to talk to about this at work, so I’m hoping to get some clarity here. I know... — read more 

This came out of nowhere, very sad day to hear that so many were let go. The falling stock price and tariffs has me worried for other depts.

We've clearly lost on this one 😔

With the new tariffs going into affect, while it cause a layoff?

Next layoff coming 02/07 in advance of the Q4 earnings call. Category Management will be worst impacted.

Did anyone else get an email to your personal email from ILYM? If so, what are your thoughts and opinions? I Googled it and it appears to be an active class action.

US layoffs will go out Jan 24th, mainly customer service and ticket teams as they have been outsourced. Can anybody confirm or deny this? I'm a nervous wreck as it is, I really don't want to get additionally stressed out if it's just somebody's idea... — read more 

https://www.cnbc.com/2025/01/10/wayfair-to-exit-germany-cut-730-jobs-in-latest-layoffs.html

Please post updates. Any indications or rumors regarding the US?

Most of the Polish agents got the email saying your position is at risk, claiming they are discontinuing the Polish company as well.

More layoffs just happened!!!! Berlin office closed

Email just announced they are leaving Germany

Anyone have any legitimate news about layoffs this year?

Upper management is not taking into account that agents with CSO are not getting tickets and still counting it against each agent. There was a day that literally CSO was told to arrange their tabs and saved links because there was no work to do and... — read more 

Is everyone ready for the annual January layoff? Any thoughts on who gets hit the hardest or what departments will be targeted?

Anyone concerned what management intends to do with moving all workflows (non customer service) to service hub and the integration of the ready/not ready toggle tool feature they are rolling out?

This is a generic discussion thread to capture comments about potential Wayfair layoffs? Any chatter, news or rumors?

... — read more 

L1 and L0 are now forced to receive weekly pay starting in 2025. I wonder why no opinions were collected before hand or gaining input.

If you are in customer service the offshore agents will now be joining you on phones.

Hoping they are settled or we’re going to have one he double hockey sticks holiday season…

Anyone hear of anything major happening or brewing within WF? My boss just randomly put in his two week notice and past interactions team meets and bi-weekly check ins would have never caused anyone to guess this was happening. He seemed genuinely... — read more 

We are dealing with major tech issues that are affecting our metrics. Now we have the threat of being fired with PDP. Most of us will be out of a job with this new program.

Doesnt look good for furniture companies. https://www.cnbc.com/2024/08/01/wayfair-w-earnings-q2-2024.html

Has anyone else also heard about August Layoffs like last year and is it true?

I hate working here and all my colleagues. My manager is a biased bitter person who tends to give a leg-up to the people from his "home country". I'm already looking for jobs and I hope this company goes bankrupt.

My FCR and CSAT is destroyed due to the recent tech issues. I cant set up a simple return or run the damage tool to help customers. I was at 76% on FCR and I have dropped all the way to 40%, my CSAT is at 30%. The amount of tech issues lately is... — read more 

I bet the people that had to work are pretty upset :) I get to keep all my vacation time.

?

We were all wrong about the June layoffs, but layoffs still recently happened. I guess they weren't "aggressive" enough woth the layoffs in January nor did they "turn a new leaf". Wayfair laid off the rest of the remote workers in the tech support... — read more 

Digital sales teams got replaced by offshore agents. there’s like 10 onshore peeps. But now sales agent (phones included) can win paid vacations? The frustration is exhausting. Are they trying to save money or spend money?

They got rid of the rest of the remote workers including some of the order lifecycle support.

Anyone else get an "access denied" error when trying to view the town hall slides/video