Anyone have any legitimate news about layoffs this year?
16 replies (most recent on top)
They've just closed Germany.
I heard something might be happening on January 17th, but I don’t have any more details unfortunately.
More JSL, Jamaican agents hired 12/2/2024. Taking or should I say took over digital service. Chat and sms customer service. Stop lying to us, telling us we will get digital time, never going to happen.
Any news on whether there will be layoffs for cx in the EU
Not sure why people keep attributing weekly payroll to layoffs or warn act requirements. Weekly pay is a result of industry wide move to weekly pay for frontline, warehouse, or hourly employees as an employment incentive + addtl advance pay options, etc. The weekly pay topic is a much broader convo than wayfair and is not unique to wayfair at all or indicative of anything other than keeping up with industry pay standards set by amazon, walmart, etc.
That doesn’t make sense to me as the warn act requires a notice period, nothing about pay
The weekly pay would affect the warn act because most of L1s wages will be paid. This looks better on paper due to Wayfair still running on debt.
The Monday and Tuesday before the meeting, there is no time off due to it being a company holiday (MLK Jr. Day) on Monday. An email was sent out asking if we would like to work that day or not. Please stop stoking the fire and making assumptions about things that are not true
How would weekly pay affect warn act?
Obviously this is not a certainty, but from my own observations, the January Layoffs usually happen the Friday before the All Hands Meeting, so the 17th makes sense. Some other things I've noticed; verint has 0 time of hours the Monday and Tuesday before the meeting, indicating they likely expect to be short handed during the transition. Also, anyone who has been watching the OrgBrowser NA service numbers vs the Offshore NA service numbers over the past year can tell you they have been gradually dropping us by the hundreds over the past few months and they now outnumber us. Additionally, they did a large mass hiring of offshore service agents between 10/28-11/-2. Combined with the new changes rolling out, I believe a majority of us will be gone this round, with some reserved to assist with the transition and let go on the next silent round that happens around April. Add in the earlier than expected shift to weekly pay, likely related to less having to be paid out for severance due to lack of advance notice to the state Warn Lists. Hope we are proven wrong, though.
last year he sent out a year-end/holiday email https://www.usatoday.com/story/money/business/2023/12/22/wayfair-ceo-niraj-shah-email-work-longer-hours/72010867007/
What do you mean annual email?
Haven’t heard anything, but I do find it odd we never got the annual holiday email that Niraj usually sends out
How do you know it is 17th Jan?
I have heard that its coming - January 17th. They are outsourcing more of the customer service jobs so they will feel the impact of this round.
I haven't heard anything, but the anxiety is real. I hope we are all safe from it this year.