Haircut Hans Vestberg bet the farm on 5G. Haircut Hans lost. Different world now. We are all home working on our cable internet lines. We don't need 5G now. In fact, we don't even need mobile phones, since we're all much less mobile. Bet the farm... — read more 

Has anyone who was in retail as a– who applied for a telesales rep position received an offer yet? I interviewed a month ago as of tomorrow. I have emailed my interviewer and he said just be patient but the start date is the 20th. This is ridiculous... — read more 

Expect the store life to remain a cra p shoot. With reduced staffing each time someone takes a vacation (which average out to about 2 weeks a month) the entire flow will change. Go ahead and try to hit your team quota. No room in store, no rep... — read more 

Major reorganization coming...... Consolidation and packages with layoffs.....DM’s, GM’s and SM’s. You will see it has been....CONFiRMED!

Thank a Union.

With hours being pushed back, reps being shortened to 5 or 6, and the looming coronavirus I feel like people in stores are being punished. The stress level is ridiculously high and Verizon is doing nothing to help make us feel like we matter! They... — read more 

Lots of changes for how R2B reps are expected to perform and do, basically becoming more aligned with BAMs from what people are saying. any word on layoffs or restructuring within that role? Is it worth applying to or is it better to stay in retail? — read more 

My GM is always on a "conference call" that also includes video calls with the kids and other GMs in their office. I feel like maybe if we got some support, we wouldn't have a bad morale in our store.

Verizon 2.0 it’s pretty much a joke, they talk about how it’s suppose to be about employee and customer experience. “Really”, they don’t give two f—s about the employee just a body in the store, everyone can complain about anythings here and there... — read more 

I had my interview a couple weeks ago, so far everyone in my zone who got an interview hasn't heard back. On a previous post, someone here said thousands applied... but I talked to one of my managers here in one of our California stores who is moving... — read more 

I know our executives Hans, Ronan, KB etc will enjoy staying home so (BAU) as we work on Sunday and expand our hours because hey we have money to toss around because we are so busy that last hour. If not oh well looks time for cuts again. You better... — read more 

The only way to make real change is to stop doing the Pulse survey. When they know we don't care, they'll figure something out. I have never done one and never will. They don't care to know what I really think. Oh wait Brian... How did you know I... — read more 

They are not listening and do not care. It’s all about money. Get on board with finally understanding this, or use your talents elsewhere. This will be more and more possible as a real vaccination becomes possible. People will be hiring like... — read more 

I am completely unhappy with changes and decisions Verizon had made as a company that could have produced a better employee experience. Instead they chose to go against making their frontline employees happy. Now I’ve been with the company for about... — read more 

I keep hearing about the manager layoffs. What have you heard about it?

I am anticipating an offer soon for a Band 6 role. What should I expect in terms of an increase in pay from Band 7? And, should I try to negotiate for more pay once I receive the offer? Thanks!

Krista not sure how you or your leadership team can say please take the pulse survey we VALUE feedback. Well if you value feedback why does vzw keep making retail employees wear uniforms we do not like and have made very clear we do not like. You... — read more 

If the indirect agents can have a Verizon sign above their store, they need to abide by the same guidelines as corporate stores for health and safety. We have customers constantly saying they will just go to the indirect to purchase because they... — read more 

I didn’t think it would be possible but Verizon wireless has put themselves in a vulnerable position. Apparently there is a very aggressive campaign coming around starting a union and leadership is preparing for this more then ever before. Can... — read more 

What does an indirect account manager do these days? They supposedly place phone calls to stores and review their touch less results. You think they would have the courtesy to at least schedule webinars with the agents for accountability that they’re... — read more 

I feel sick each morning before coming into work. How many times am I going to get yelled at, called names, told I don't understand, and screamed at because "You used to do everything" and then educated about Covid safety by every third customer. ... — read more 

Here in NY we will soon have a shortage of reps working in the retail stores. The combination of parents having to stay home because of remote learning, reps transferring to telesales and that crazy reduced head count initiative will leave stores... — read more 

As expected going to the new team commission concept has taken a toll on sales. Based on phones going out the door every metric has plunged. Verizon will smoke screen the awful figures with the pandemic but the reality is this will be the new norm... — read more 

I'm a MSA in B2B, any shake up with us? I've been curious on what R2B MSAs do, but how is this pandemic changing your role today? I hope everyone is staying safe and working hard. All the MSAs put there challenge yourself to be technical and get a... — read more 

Touchless experience has been, personally, the most painful metric I've ever had to deal with. It goes against my core as a sales person. The company takes a contradictory approach forcing front line employees to execute transactions using touchless... — read more 

I did this once before and I got hammered in the comments. I am a longtime IT Manager. I’ve done well. Verizon and all the cellular companies before Verizon helped me achieve a lot of personal goals. I have no complaints. If it ends for me this... — read more 

This site is highly tracked. Try switching to the Duck Duck Duck Go browser. It blocks all of the trackers. There were 9 trackers that were blocked when I came to this website. Comment - its ANONYMOUS

Hey everyone. I’m currently a retail SS here in Florida. My store wasn’t closed but I did apply for the rep telesales position and already had my interview (tomorrow will mark 2 weeks) and the interview itself went really well and I’m confident I... — read more 

How many are applying and looking to move over to telesales?

I’m an SM looking to leave retail, once things open up I’d like to make the move to B2B. Just not sure if the money you can make really is that good and if they plan on trimming the fat in that channel. Our SMB rep was just furloughed, so I’m not... — read more 

The next time retail offer severance packages. I will probably sign immediately! I assume another cut is around the corner.

Pushed over and over again to complete employee surveys over and over again from "leadership" only for leadership to then receive the results and obviously attempt to work to figure out who said what to contribute to whatever category score they are... — read more 

In this new pay model, SMs, DMs and Directors have just been made obsolete - as if they weren't before. No reason for them at all. GMs can work with a couple of Lead Reps, HR, Trainers, & Operations and accomplish everything needed to operate a... — read more 

I think it’s funny that on up to speed that leadership had no idea what the plans included. “Yes, I need the Do more so I can get Disney plus, Hulu and ESPN” uuuummm yeah that plan doesn’t include it.... check it out at 23 minutes in the video

This has to be the stupidest metric in the world we are a sales organization we sell things. Does it really matter how we process it at the end of the day no. These metric is being micromanaged to death having to check in with leadership if we can't... — read more 

Recently I received a survey with some glowing comments about how well the transaction went. I worked with the customer for well over an hour making sure all of her content was transferred. I did a plan change because she did not know about the 55... — read more 

Anyone hear of 1 GM now running 2 stores? The new model now.

So why can we only hit a 1.3 on commissions. It makes us not want to sale more as a manager I totally agree what is the point. The company makes more the DM and above make more and are on the old comp plans. Lock you computer James or don’t leave... — read more