All I keep seeing is centers are closing. People are constantly saying how they know someone with inside information that centers are definitely closing. One even said they have a guy "in the know in Basking Ridge" that tech support would be laid off... — read more 

My district is unbelievably short staffed. We have stores with 4 people that last year had 10+. They cut 2 off head count but that still leaves that store 4 people short going into black friday... We are about to have some hell of a long cue times... — read more 

Rumor is that Care won’t be able to transfer to tech they will create a case for a follow up call from tech and tech will take inbound calls for 4 hours of their shift and then do outbound follow ups the other 4 hours. That will be interesting...

I’m in tech and we are getting cross trained in Core to help with overflow or holidays.

So apparently there are going to be small stores/ kiosks in the malls where just two people will be managing it and customers will be able purchase everything & do everything themselves. They will be openings of those stores close to the Corporate... — read more 

At least one thing is done right. At least one wouldn’t get harassed anymore for not having a useless convo with SMs or lets NOW say only a SM soon to come.

So the xmas shift bid is out today but no word on when Jan shift bid will be coming out or when that new shift starts.

Christmas shift bid is out today. Yet we still don't know when shift Bid will be for the new year. Does not make sense. What is going down?

Someone that used to work for Verizon now is a Tech coach and they were told today their high call volume today is because a site closed and text me like which center closed? And I have no idea.

Having had a hand in the retail stores I will say this. The general idea is to have more of the "rural" stores handed off to indirect agents (or closed if no indirect wants to take it over) and keep a few smaller corporate stores in the major metro... — read more 

I was afraid of leaving Verizon since it was the only thing I knew. After applying to a few places, interviewed and with the VZW experience, they gave me an offer letter on the spot. It has been about 3 months since I left and I have to say... — read more 

https://www.dailymail.co.uk/sciencetech/article-7581551/Massive-Verizon-outage-effecting-customers-data-texting-calling-abilities.html

Whole district in WI got rid of a sm in each store now it is just 1 GM 1 SM and 1 Lead rep it’s going to roll out 1/1/2020

I have heard of reps pulling in over 100k last year. How is that even possible and what percentage of reps are making that kind of money? You would literally have to winfall (4-5k checks monthly) to make 100k with salary. Also is it true that reps... — read more 

What a sad state this company has become. Anyone above a director level, regardless of the channel, is so far out of touch. They love the blood in the water. They love the turmoil and anxiety they cause. Metrics change so much I actually spend... — read more 

It’s going to happen soon. Just going to be hourly, if you want to keep your job you will have to perform.

Verizon 2.0 stands for Double the Work/Half the Pay

What is with the 40-50min wait times for employees to wait to get someone to answer to fix issues with customer transactions/activations and port-in errors This was the worst iPhone launch ever (so its not the huge amount of phones sold) and the... — read more 

I recently left VZW midway through August. I was a sales rep and a top performer. I correctly assumed that my commission at risk would be prorated down by the days i worked. However i also incorrectly assumed that my quota would be adjusted to... — read more 

It has been pretty quite the last week or so just wondering if anyone has heard when more centers are closing?

How long will frontline workers have their necks stepped on before we actually organize and do something?

Anyone else frequent this subreddit?

Anyone have any insight on the future for tech support. No new techs support positions have been posted in any location in years and headcount is down.

Wtf no one from the top knows what it is to work in the retail channel. They all have their clicks and dam if your not in it. What ever happened to been recognized for hard work this company is a joke is sad vzw use to be the place to be

I know Wilmington and Murfreesboro call centers take core calls. Are there any other centers that have core customer service?

So I’ve heard that a large group of store reps in multiple stores are going to start making planned call outs on busy days. They say quota is ridiculous and all they hear about is accessories. Now days everyone buys there $50 case online for $10. VZW... — read more 

My brother is on my Verizon employee plan and ordered the new iPhone from Apple since I told him we couldn’t order from Verizon yet. If he activates this phone what will happen? Loss of discount? Termination?

I’m not buying the reason leadership is giving us for the shift bid being pushed back til January. They claim it’s because if they do a bid now the shifts wouldn’t be “rep friendly” because of the call volume the schedules would be a bunch of late... — read more 

Looks like the "Bobs" recently had chats with leadership from a few groups. Not exactly sure which ones, but I noticed that somebody in Network Assurance signed them into a building a few weeks ago. Get your affairs in order...just in case. — read more 

https://www.forbes.com/sites/allenadamson/2019/06/30/what-verizon-can-learn-from-apple-about-the-power-of-a-single-customer-experience/#1650c11d206b

The Tampa center has painted, landscaped, and now they are redoing the floors. Other reps who have transferred from centers that have closed say that their centers made improvements including painting and new floors before they announced they were... — read more 

Any news on this? Looks like they may be changing the commission structure again.

Normally around this time there are email notices sent reminding reps about open enrollment for Benefits. Have not seen or heard a peep and it is the middle of September. Last time we did not get a notice by now there was massive layoffs shortly... — read more 

We all know the pulse survey is not anonymous. I know when people give Verizon a bad rating on the pulse survey they have been targeted to have their opinion swayed. Let's have a vote right here and now. If you are a Verizon employee and you are... — read more