I know the current trend is to take down retail but I really can’t stand all the calls we are getting. I’m planning on quitting but hopefully there is a RIF coming around the end of q3 so I can get paid to leave. Anyone have any sources or ideas?

PT work for front line employees will lower the quality of service bar. I mean look at the DMs. They work part time and bring little to zero trickle down impact to the success of their districts. I'm pretty sure this "no DMs in the store... — read more 

This past Thursday i informed my SM and DM that i wanted to opt out of not taking the telesales job i accepted 2 weeks ago. After waiting until late Thursday to hear back i finally did and was told if i stay with the retail store it will only be 32... — read more 

Has been an absolute nightmare !!! Was supposed to start 9/20. Informed will not be in that class and now most likely the 10/4 class. Still no confirmation or no supervisor, come on now Verizon what’s going on

Anyone still WFH, and see their schedule change starting 9/27 Sunday to Thursday shift? We still haven’t been told when we are going back to our stores? My GM knows nothing either does our temporary Supervisor, or do they? Hmm?

As coronavirus spikes again, more employees put themselves at risk. With ever laxing safety measures, we all gotta be safe and hold each other accountable.

For months Verizon had the 1:1 rep to customer ratio in place for obvious safety reasons. Front line workers number one complaint was how store management would deviate from this policy. Many store managers would not follow these safety rules and... — read more 

Verizon exploited the pandemic as an opportunity save money with a new commission structure. They also redeployed a bunch of people to WFH where (oh by the way) it will be much easy to lay-off remote agents in the future. The whole narrative was... — read more 

https://www.wsj.com/amp/articles/verizon-to-buy-wireless-reseller-tracfone-for-6-25-billion-11600085613

This just gets worse and worse. Our store was on track for a 1.5 for RIS until we got a bad survey from a customer that GAVE US THE BAD SURVEY FOR THE WRONG STORE. The customer went to another location to swap out a screen protector purchased from... — read more 

We should see a class action law suit for misrepresentation. People buying these phones won't sniff 5G till their next phone. I tell customers we have 5G in the places you are not allowed to go... Campus, stadiums and downtown office buildings.

There's a co-worker in my store who disappeared a few days ago. Management was all hush hush. this coworker informed us that his in-laws and the entire side of the family got infected these are the people that watch his children while he's at work... — read more 

Hello everyone. I applied to telesales and reviewed my interview a month ago. Interview went very well. I was told I would hear back in a couple weeks. Fast forward a month and I have yet to hear anything back yet. I know there is a start date of... — read more 

Does “kickoff” ring a bell? If so, you’ve seen better days! Does “Rockstar” ring a bell? If so, you worked for a company that valued talent!! Dan Mead, Oh ya!!! That mustache commanded respect. From there we went into a very odd phase... — read more 

It seem Verizon is squeezing out old reps by implementing sh–ty new policies such as scheduling, commissions, and all of the volatility. What they could do next is higher new reps at a lower rate with current expectations. In short: They are... — read more 

Due to the ongoing pandemic Verizon is working effortlessly to improve nothing. Just focusing on 5gee and how to lower headcount without severance packages. With all this in consideration we will be sunsetting pay and morale permanently. Enjoy... — read more 

Thanks a Union

Thank a Union.

In the North East we are relentlessly pressured to sell Verizon Home Protect to the point where reps are cringing to pull customers for fear they don’t sell it. One of the DMs in the area said “the minimum requirement is 2 for the week, it’s not... — read more 

Haircut Hans Vestberg bet the farm on 5G. Haircut Hans lost. Different world now. We are all home working on our cable internet lines. We don't need 5G now. In fact, we don't even need mobile phones, since we're all much less mobile. Bet the farm... — read more 

Has anyone who was in retail as a– who applied for a telesales rep position received an offer yet? I interviewed a month ago as of tomorrow. I have emailed my interviewer and he said just be patient but the start date is the 20th. This is ridiculous... — read more 

Expect the store life to remain a cra p shoot. With reduced staffing each time someone takes a vacation (which average out to about 2 weeks a month) the entire flow will change. Go ahead and try to hit your team quota. No room in store, no rep... — read more 

Major reorganization coming...... Consolidation and packages with layoffs.....DM’s, GM’s and SM’s. You will see it has been....CONFiRMED!

Thank a Union.

With hours being pushed back, reps being shortened to 5 or 6, and the looming coronavirus I feel like people in stores are being punished. The stress level is ridiculously high and Verizon is doing nothing to help make us feel like we matter! They... — read more 

Lots of changes for how R2B reps are expected to perform and do, basically becoming more aligned with BAMs from what people are saying. any word on layoffs or restructuring within that role? Is it worth applying to or is it better to stay in retail? — read more 

My GM is always on a "conference call" that also includes video calls with the kids and other GMs in their office. I feel like maybe if we got some support, we wouldn't have a bad morale in our store.

Verizon 2.0 it’s pretty much a joke, they talk about how it’s suppose to be about employee and customer experience. “Really”, they don’t give two f—s about the employee just a body in the store, everyone can complain about anythings here and there... — read more 

I had my interview a couple weeks ago, so far everyone in my zone who got an interview hasn't heard back. On a previous post, someone here said thousands applied... but I talked to one of my managers here in one of our California stores who is moving... — read more 

I know our executives Hans, Ronan, KB etc will enjoy staying home so (BAU) as we work on Sunday and expand our hours because hey we have money to toss around because we are so busy that last hour. If not oh well looks time for cuts again. You better... — read more 

The only way to make real change is to stop doing the Pulse survey. When they know we don't care, they'll figure something out. I have never done one and never will. They don't care to know what I really think. Oh wait Brian... How did you know I... — read more 

They are not listening and do not care. It’s all about money. Get on board with finally understanding this, or use your talents elsewhere. This will be more and more possible as a real vaccination becomes possible. People will be hiring like... — read more 

I am completely unhappy with changes and decisions Verizon had made as a company that could have produced a better employee experience. Instead they chose to go against making their frontline employees happy. Now I’ve been with the company for about... — read more 

I keep hearing about the manager layoffs. What have you heard about it?

I am anticipating an offer soon for a Band 6 role. What should I expect in terms of an increase in pay from Band 7? And, should I try to negotiate for more pay once I receive the offer? Thanks!

Krista not sure how you or your leadership team can say please take the pulse survey we VALUE feedback. Well if you value feedback why does vzw keep making retail employees wear uniforms we do not like and have made very clear we do not like. You... — read more 

If the indirect agents can have a Verizon sign above their store, they need to abide by the same guidelines as corporate stores for health and safety. We have customers constantly saying they will just go to the indirect to purchase because they... — read more