I didn’t think it would be possible but Verizon wireless has put themselves in a vulnerable position. Apparently there is a very aggressive campaign coming around starting a union and leadership is preparing for this more then ever before. Can... — read more 

What does an indirect account manager do these days? They supposedly place phone calls to stores and review their touch less results. You think they would have the courtesy to at least schedule webinars with the agents for accountability that they’re... — read more 

I feel sick each morning before coming into work. How many times am I going to get yelled at, called names, told I don't understand, and screamed at because "You used to do everything" and then educated about Covid safety by every third customer. ... — read more 

Here in NY we will soon have a shortage of reps working in the retail stores. The combination of parents having to stay home because of remote learning, reps transferring to telesales and that crazy reduced head count initiative will leave stores... — read more 

As expected going to the new team commission concept has taken a toll on sales. Based on phones going out the door every metric has plunged. Verizon will smoke screen the awful figures with the pandemic but the reality is this will be the new norm... — read more 

I'm a MSA in B2B, any shake up with us? I've been curious on what R2B MSAs do, but how is this pandemic changing your role today? I hope everyone is staying safe and working hard. All the MSAs put there challenge yourself to be technical and get a... — read more 

Touchless experience has been, personally, the most painful metric I've ever had to deal with. It goes against my core as a sales person. The company takes a contradictory approach forcing front line employees to execute transactions using touchless... — read more 

I did this once before and I got hammered in the comments. I am a longtime IT Manager. I’ve done well. Verizon and all the cellular companies before Verizon helped me achieve a lot of personal goals. I have no complaints. If it ends for me this... — read more 

This site is highly tracked. Try switching to the Duck Duck Duck Go browser. It blocks all of the trackers. There were 9 trackers that were blocked when I came to this website. Comment - its ANONYMOUS

Hey everyone. I’m currently a retail SS here in Florida. My store wasn’t closed but I did apply for the rep telesales position and already had my interview (tomorrow will mark 2 weeks) and the interview itself went really well and I’m confident I... — read more 

How many are applying and looking to move over to telesales?

I’m an SM looking to leave retail, once things open up I’d like to make the move to B2B. Just not sure if the money you can make really is that good and if they plan on trimming the fat in that channel. Our SMB rep was just furloughed, so I’m not... — read more 

The next time retail offer severance packages. I will probably sign immediately! I assume another cut is around the corner.

Pushed over and over again to complete employee surveys over and over again from "leadership" only for leadership to then receive the results and obviously attempt to work to figure out who said what to contribute to whatever category score they are... — read more 

In this new pay model, SMs, DMs and Directors have just been made obsolete - as if they weren't before. No reason for them at all. GMs can work with a couple of Lead Reps, HR, Trainers, & Operations and accomplish everything needed to operate a... — read more 

I think it’s funny that on up to speed that leadership had no idea what the plans included. “Yes, I need the Do more so I can get Disney plus, Hulu and ESPN” uuuummm yeah that plan doesn’t include it.... check it out at 23 minutes in the video

This has to be the stupidest metric in the world we are a sales organization we sell things. Does it really matter how we process it at the end of the day no. These metric is being micromanaged to death having to check in with leadership if we can't... — read more 

Recently I received a survey with some glowing comments about how well the transaction went. I worked with the customer for well over an hour making sure all of her content was transferred. I did a plan change because she did not know about the 55... — read more 

Anyone hear of 1 GM now running 2 stores? The new model now.

So why can we only hit a 1.3 on commissions. It makes us not want to sale more as a manager I totally agree what is the point. The company makes more the DM and above make more and are on the old comp plans. Lock you computer James or don’t leave... — read more 

It is very clear now that Verizon has used covid as a smoke screen. The push for “touchless” transactions is to make rep-less transactions in the future. I do not care about commission enough to go out of my way for customers anymore. If a separation... — read more 

Typically most execs write these posts off as the “angry bottom feeders” feelings. This is being written by a GM in a store that does well, makes great money, and has high morale. Today, our team was completely deflated. It’s not the hours, it’s... — read more 

My manager just got informed us on Sept 6 we will be open on Sunday and also going back to 7pm. It was nice while it lasted.

there are forms for people who don't meet the requirements or don't want to work from home to work with HR does anyone know what the outcome of that would be? Is it a package or just separation ?

It was nice while it lasted.

Why do we still have the non-WBG MAMs? They have half (or less) of the amount of accounts as BAMs and double their quota. Why not disperse their accounts and cut the position? More accounts for me

Verizon was good to me! I rode the waves and drank the koolaid for along time. I enjoyed working in my business unit and the people I worked with. I didn’t want to leave. Since we purchased the full stake in our company from Vodafone things... — read more 

With the COVID lockdown and now working from home and not commuting, I've been used the Verizon wireless network maybe 20 minutes in the past month. All of our internet use has been through WiFi through our cable. Won't be needing 5G anymore... — read more 

and I was fooled. Tricked again into another season. Hopefully 2021 brings t-shirts back.

With the COVID lockdowns and working from home, what do we need mobile phones for? All of my usage has been on WiFi and I've spent like 15 minutes on the VZW network the past month. Don't need 5G either now that I'm on my cable connection every day... — read more 

Better not you true self at Verizon if leadership feelings gets hurt.

ZDnet posted an article about the recent incidences at Verizon stores and mentioned problems with other carriers. The writer of the article is looking for employees feedback on how Verizon has dealt with the pandemic. What we face in store... — read more 

I'm an 8V employee now. What's the difference between 7T and 7V positions other than its FLSA classification? 7Ts are non-exempt roles and 7V salaried positions. Should I go for 7T roles to qualify for OT? is there a significant pay difference... — read more 

Did anyone else see the Commercial that Verizon leaked on the YouTube page then took it down? It now includes Disney + espn and Hulu for free in the plan.

HOLD GMS ACCOUNTABLE FOR NOT FOLLOWING 1:1 RATIO IN STORE. ITS HAPPENING EVERYWHERE!! KEEP EMPLOYEES SAFE!!

Even as more work from home reps return to store. Recently employees have been working a shorter week with on-call days. The major reason being how many people can fit on the sales floor with social distancing an available plexiglass stations. the... — read more 

So when will they happen? What positions will see an impact? What has anyone heard? Its that time of the year again.

Just found out that a company called TTEC is now taking our calls. They seem to be a company that handles all different industries of customer service. My concern is that they are taking calls for VZW one day and some other company the next. If you... — read more