AT&T is closing or transferring 500 stores to authorize dealers.... I bet that’s why Verizon is having so many go to telesales so they can do the same....

Our store phone quota increased 43% month over month. Good stuff! What does everyone else's store look like versus the previous month?

Retail Rep here. Been with Verizon about 18 months. Worked Telesales WFH for about 4 months this spring, now back at the store. Got offered a permanent Telesales position. Still trying to decide on wish is the better career move over the long... — read more 

I have my interview tomorrow at 10:45. Can anyone tell me what to expect? Thanks in advance

It’s been rough with reduced staffing taking on one customer after another. There is zero empathy or praise knowing those of us working in the store are dealing with a lot of c-ap right now. I’m feeling overwhelmed and stressed out and need to take... — read more 

I’m trying to wrap my head around what leaders are touting as largely positive employee survey results v. The employee frustration I see here. Is no one doing the survey honestly out of fear of retribution? Is the experience discussed here... — read more 

Whats going on with telesales? Where are you at in the process coming from retail? Sounds like it’s a mess.

Just a few months in and leadership is recognizing they made a mistake. All metrics way way down. Something can be said about having an individual commission plan. It will be no shock when they bring it back...of course tweeked to their advantage ... — read more 

I’ve worked at Verizon for “like” a long time. I was talking to one of my employees the other day and I was like “dude” this digital first stuff is great because as we clean up on our cost factors we show more profit and then our stocks rise... — read more 

Someone blew the whistle to customers about the RIS score. Had a customer just demand to transfer 4 years worth of content on her naked upgrade and if I didn't do it she would give me a bad score, stating "I know how you all get paid" This is... — read more 

When customers get close in the store tell to stop... don't touch me there... this is my NO NO square.

Looks like retail is having a big issue keeping some stores open and staffed. Verizon over played it's hand? Too many people left?

We had a person today who called another employee some very choice words after they asked them to wear a mask in order to come into the store. Rather than taking the detractor, we told the person we wouldn’t be assisting them due to their erratic... — read more 

I work in a store in Texas and staffing is pretty thin throughout the district. Between some reps taking telesales roles and parents who have to stay home because of kids it’s a debacle. How come this was not better planned? Now anyone left in the... — read more 

Unbelievable, on my call today with the VP they stated that they are looking at performance once a store hits a 1.3 if it drops then quotas go up. So if you preform they raise quota but if you can. No longer make money and stop pushing your quota... — read more 

Seriously, that's the name of a promo video VZW put out! If you have to ask it, it's not a good sign. https://www.fiercewireless.com/operators/verizon-documentary-aims-to-answer-who-needs-5g

Oooooh weeeee what’s up with that what’s up with that

How is it fair to make me use my company email to schedule and set up interviews? We don't have access from home or our phones.... I was on leave for 2 weeks due to covid and came back and missed 2 interview opportunities... HR told me tough luck.

I know the current trend is to take down retail but I really can’t stand all the calls we are getting. I’m planning on quitting but hopefully there is a RIF coming around the end of q3 so I can get paid to leave. Anyone have any sources or ideas?

PT work for front line employees will lower the quality of service bar. I mean look at the DMs. They work part time and bring little to zero trickle down impact to the success of their districts. I'm pretty sure this "no DMs in the store... — read more 

This past Thursday i informed my SM and DM that i wanted to opt out of not taking the telesales job i accepted 2 weeks ago. After waiting until late Thursday to hear back i finally did and was told if i stay with the retail store it will only be 32... — read more 

Has been an absolute nightmare !!! Was supposed to start 9/20. Informed will not be in that class and now most likely the 10/4 class. Still no confirmation or no supervisor, come on now Verizon what’s going on

Anyone still WFH, and see their schedule change starting 9/27 Sunday to Thursday shift? We still haven’t been told when we are going back to our stores? My GM knows nothing either does our temporary Supervisor, or do they? Hmm?

As coronavirus spikes again, more employees put themselves at risk. With ever laxing safety measures, we all gotta be safe and hold each other accountable.

For months Verizon had the 1:1 rep to customer ratio in place for obvious safety reasons. Front line workers number one complaint was how store management would deviate from this policy. Many store managers would not follow these safety rules and... — read more 

Verizon exploited the pandemic as an opportunity save money with a new commission structure. They also redeployed a bunch of people to WFH where (oh by the way) it will be much easy to lay-off remote agents in the future. The whole narrative was... — read more 

https://www.wsj.com/amp/articles/verizon-to-buy-wireless-reseller-tracfone-for-6-25-billion-11600085613

This just gets worse and worse. Our store was on track for a 1.5 for RIS until we got a bad survey from a customer that GAVE US THE BAD SURVEY FOR THE WRONG STORE. The customer went to another location to swap out a screen protector purchased from... — read more 

We should see a class action law suit for misrepresentation. People buying these phones won't sniff 5G till their next phone. I tell customers we have 5G in the places you are not allowed to go... Campus, stadiums and downtown office buildings.

There's a co-worker in my store who disappeared a few days ago. Management was all hush hush. this coworker informed us that his in-laws and the entire side of the family got infected these are the people that watch his children while he's at work... — read more 

Hello everyone. I applied to telesales and reviewed my interview a month ago. Interview went very well. I was told I would hear back in a couple weeks. Fast forward a month and I have yet to hear anything back yet. I know there is a start date of... — read more 

Does “kickoff” ring a bell? If so, you’ve seen better days! Does “Rockstar” ring a bell? If so, you worked for a company that valued talent!! Dan Mead, Oh ya!!! That mustache commanded respect. From there we went into a very odd phase... — read more 

It seem Verizon is squeezing out old reps by implementing sh–ty new policies such as scheduling, commissions, and all of the volatility. What they could do next is higher new reps at a lower rate with current expectations. In short: They are... — read more 

Due to the ongoing pandemic Verizon is working effortlessly to improve nothing. Just focusing on 5gee and how to lower headcount without severance packages. With all this in consideration we will be sunsetting pay and morale permanently. Enjoy... — read more 

Thanks a Union

Thank a Union.

In the North East we are relentlessly pressured to sell Verizon Home Protect to the point where reps are cringing to pull customers for fear they don’t sell it. One of the DMs in the area said “the minimum requirement is 2 for the week, it’s not... — read more