I heard from a manager in the EG they were told layoff notices are coming on the 28th. The process for union members is a bit more complicated (not saying is impossible), but there are many union contracts in play. I'm a union member myself and we... — read more 

PLEASE QUIT POSTING UNION CRAP IN HERE.

Even more layoffs will result from this. All these acquisitions and the only thing to come from them are more and more layoffs.

How many times during the years we've been w/SBC ATT have we seen downsizing and offices closing and folks showing up even in our building out of the blue because their jobs ended. I feel it's nothing new. It seems to me that it MAY not affect what... — read more 

We wouldn't be in this situation if Ralph were in charge of everything. Best thing Stephenson could do is hand the reins over.

Maybe some of you that have been through the process of closing a call center can explain the process. Do they notify the CSR's via email, a meeting, etc...? I can't figure out how they can get them all off the phone at the same time. I also saw in a... — read more 

For those not impacted "yet"; communicate and state they are making selections fairly, just wait because your turn will come (or someone close to you will be impacted). I was: 20 year employee with degree and certifications. I received "Exceed" MPP's... — read more 

I am in mobility western regional consumer side. The calls have been slow and they're still hiring and expecting pre-contract results. The hiring doesn't justify the volume. We are supposed to be getting promo calls for DTV but they're not coming in... — read more 

Is Joplin going to close? Low call volume, eTime everyday, no training, only positions is CSR's everything else was took away. Ops, Help desk, Tech support, Key contacts all gone. Joplin also cost money and is under EG unbrella. Suppose to be a sales... — read more 

Here come the surplus again, what happened to You? have wasted too many years in the wrong company or position. A colleague of mine uses a personal story, Phillip Tsen was part of AT&T, he was a manager and engineer, his entire team was disposed, but... — read more 

My new boss is dumber than a fence post and beyond redemption, she has delegated his entire job to me for the most part, what should I do? or it may be time to find another job.

Account Executives are level 1 and have no special rights or union membership.Since AEs are sales positions AEs will get 80% instead of 100% severance based on the base and at risk. A reasonable statement for all the AEs who get chosen for severance... — read more 

Everything is to be automated what's left will be outsourced. It always starts with the managers them moves to CSR's. They raise your stats put on the pressure to make you quit or get fired, it's standard practice. Once the numbers are low enough to... — read more 

So I found this site on my FB feed- first time, very interesting and sad. I feel badly regarding the level of misinformation and panic. The one topic I especially noticed was around the term "leadership." I want to help... The meaning is both... — read more 

Anyone has more details? Please!

Has anybody heard about any layoffs in Georgia?

The EG team was told that the current time-frame for notification is the 23rd. They are giving folks until tonight at midnight to volunteer.... Then the level 3 and higher are in Dallas next week with notifications to follow...

It hurts to know that nobody thought about their on backyard while they were outsourcing and forcing their dedicated hard working well trained employees out the door for tax breaks and God only knows what else. No matter the amount of years you give... — read more 

I heard bad news is coming tomorrow for a ton of managers and others. They tell me I'm safe but I'm not sure...

Is it because you dislike the company, looking for a better opportunity, no plan? What made you want the layoff beyond the initial scope of money

Now that AT&T is outsourcing to startek should reps be concerned? (Knowing we must get paid much more than startek pays their reps). I have been a cr rep for almost 8 years.

Has anyone experienced a surplus with this voluntary option before? How do we know they will not "give the axe" if you submit the form? That would save the company money. This build up to mid May was draining enough, preparing for that horrid day... — read more 

Is the team manager for customer care 3rd tier? Would I be able to ask my manager if he knows what is going on (if he is 3rd tier)?

I am recently hired as a collections Represenative and the center has another class in training. My question is this. If the center is still hiring and spending money to train then my job should be secure correct? I just don't want to worry. We all... — read more 

Have heard from a reliable source that pending layoffs on the EG side have been postponed for two weeks as the company seeks volunteers first.. Maybe a way to soften the PR backlash...

Thanks God GOOGLE Fiber is bringing its super-fast broadband service to the city of Atlanta, & Tampa But Comcast and AT&T are not happy, the offering 1 gigabit internet speeds at wholesale rate, will prove difficult for AT&T-and Comcast, to squeeze... — read more 

Is mobility part of EG?

just found out from a very trustworthy source that this layoff will be almost 40,000 people will be end of the day Friday. said its a huge deal and will make national news. AT&T already has a press release for it big scale.

The more jobs that go over seas the less they will need here in the states. Face it people the outsourcing is growing and our jobs here in the states are shrinking.

I wanted to say first of all the reps from east Europe speak almost perfect English so that should appease the US customers. I am a TA herE in the US and have noticed the calls have slowed down at about the time the east Europeans would be taking on... — read more