long hold times to follow up on intrusion alarm. A lot could have happened in 3 mins waiting on hold. Can't wait to switch. Just shopping around for more competitive bundling and pricing.
Welcome to the new att.
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The ....Duh! Factor
New AT&T is the same as the old AT&T, it's even better. What changed? The consumer / customer changed and they expect more, they know more and they know better. They shop around. They compare our software with software on their devices. Everyone is a geek as long as they have an iPhone in their hand. We cannot compete with companies that cater to such a crowd, we still cater to their parents and grand parents, that's why all the execs talk about Millennials today - the shift will be hard if not impossible for AT&T