AT&T has been charging some of its poorest customers top dollar for its slowest internet service.
Federal regulators require AT&T to provide discounted high-speed internet service to families who are eligible for food stamps. But AT&T has been exploiting a loophole to refuse those discounts to some qualified families.
AT&The wouldnt charge it's poorest customers the highest rate. As Randall Stephenson would say, these claims are without merit. :-)
AT&T Posits are mostly negative, that although behaving “ethically” should be important for its own sake, whether this company behaves ethically or unethically may also have a significant influence on consumers’ purchase decisions, I am puzzled corporate behavior from the perspective of consumers. Addresses several questions. First, what are consumers’ expectations regarding the ethicality of corporate behavior? Second, is whether a firm acts ethically or unethically an important consumer concern, and if so, will information regarding a firm’s behavior influence their purchase decision? Demonstrates that consumers say they do care about a firm’s ethics and will adjust their purchase behaviors accordingly, US consumers are indeed as dumb as they look, and deserved what they get from corporations like AT&T, overpriced, and aging products and services
What would you expect? This company lost their way long ago...