So there's a solid rumor going around that internal cs and tech will be rebadged to a PSO Vendor. VPs will not confirm or deny this claim, and from a company standpoint this just happened with the stores going to indirect. Seems to me like this can happen as Sprint and AT&T both have done this in the past. This would be wild if it happened.
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@2hd kind of like in 2019 when they paid big $$$$ to have developers become AWS certified only to turn around and outsource them all to Infosys the following year?
That would be so stupid. They just paid a bunch of money to train everyone in internal customer service for tech support.
I'm sure training would still get done, you'd just be employed by a 3rd party. Retail did it, not sure why CS wouldn't too.
I’m NTR Tech support /CS this would be absolutely unbelievable! But Dan has a plan!