Thread regarding CVS layoffs

2026 Layoffs

Reddit thread has me anxious. Poster stating that PBM layoffs will include up to 700 Customer Care either starting on or by 1/1/27. Poster correctly stated that Care is being outsourced to vendors.

Can anyone confirm the legitimacy of this claim? I have two small children and extremely anxious. I have to make sure they’re taken care of. Care is being outsourced to other vendors but seems strange to lay off 700 people right in advance of Welcome Season (our busiest time of year).

Anything anyone can offer is appreciated.


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| 166 views | | 16 replies (last 15 days ago) | Reply
Post ID: @OP+1m1ckx525

16 replies (most recent on top)

@1v3 I work as a SR resolution specialist, and las night 7 members of our time were lest go. It across the front lines, to seniors, and case coordinators to supervisors.

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Post ID: @8gm+1m1ckx525

@OP Caremark laid off over 300 people today. Customer Service Representatives and Supervisors.

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Post ID: @86p+1m1ckx525

@1ns Well they did it. Caremark laid off over 300 people today. Customer Service Representatives and Supervisors.

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Post ID: @86n+1m1ckx525

@OP I believe you are in the same business area as I am. I wish there was a way for us to connect. Are you in the business area that got an email today about a Manager leaving Care to go to manage the Vendors?
In response to your question - Many of us are VERY concerned about how much the vendors are being used. Here's my advise: Keep checking the WARN postings. Update your resume. Don't make any big purchases. Save every dime you can. That's all we can do for now.

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Post ID: @6s9+1m1ckx525

I got laid off immediately before the last push of changes to an internal product we were developing. My boss continuously told our team that we were part of a ‘safe’ corner of the org because of the $$$ we brought in.

The layoff took place weeks after a big family trip to Disneyworld we had just taken. Oh, and right before the holidays.

I had survived 3-4 (I lost track) rounds of layoffs over the years and secretly thought if I made it through the last round of layoffs I was safe.

This isn’t intended to make anyone feel cr-ppy- it was just my reality. Large corporations do not give an eff about any of us. We’re all resources to them, not humans with kids and mortgages and healthcare needs and Christmas coming up.

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Post ID: @3d0+1m1ckx525

@dc Confirming Accordant is sunsetting by the end of 2027. Current employees are encouraged to continue their roles while looking internally for a new job.

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Post ID: @385+1m1ckx525

Can someone confirm whether to not this is PBM Customer Care (customer service) or specific departments?

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Post ID: @1v3+1m1ckx525

@1ns
Lol..Medicare laid off a bunch of people during open enrollment.

Its about profits per quarter.

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Post ID: @1qr+1m1ckx525

1) True that a lot of calls are taken at vendors and offshore - has been that way for years. 2) It would be ridiculous to lay off during Open Enrollment (Oct - Dec) or Welcome Season (Jan - Mar.)

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Post ID: @1ns+1m1ckx525

Been working at cvs for a long time and they typically do layoffs JUST before Halloween so then you can go trick or treating angry af with your kids.

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Post ID: @1kb+1m1ckx525

Can someone confirm if this is PBM Customer Care (customer service) or specific departments?

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Post ID: @ps+1m1ckx525

@fj

Correct yes. The individual correctly identified that we’re outsourcing customer care calls, however, seems odd we would facilitate layoffs right before welcome season. Hoping anyone with more information can share.

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Post ID: @hs+1m1ckx525

This? https://www.reddit.com/r/Layoffs/comments/1veqk1c/cvs_corporate_layoffs/

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Post ID: @fj+1m1ckx525

I heard some rumblings over at Accordant (PBM) specifically the rare and flex programs being eliminated by next year Dec.

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Post ID: @dc+1m1ckx525

Not true. CVS doesn't do layoffs!

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Post ID: @ah+1m1ckx525

Which subreddit?

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Post ID: @ag+1m1ckx525

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