Reddit thread has me anxious. Poster stating that PBM layoffs will include up to 700 Customer Care either starting on or by 1/1/27. Poster correctly stated that Care is being outsourced to vendors.
Can anyone confirm the legitimacy of this claim? I have two small children and extremely anxious. I have to make sure they’re taken care of. Care is being outsourced to other vendors but seems strange to lay off 700 people right in advance of Welcome Season (our busiest time of year).
Anything anyone can offer is appreciated.