#crm

So UK ODW launch is a complete sh!tshow. Hard to put into words how bad it is. Nothing works. New DSA doesnt work. New CRM is just baaaad. Customers/partners can't get quotes, SKUs not working or completely missing, prices 20% than old DSA for the same things. And yet I'm sure there are execs patting themselves on the back.

So how’s the troops enjoying the whacked out new OT Salesforce?

Apart from being unable to quote easily or quickly, needing multiple approvals for list price quotes, an inability to intelligently search for products, processing orders literally like pulling teeth and the data being FUBAR if you are authorised to view it. On a sales tool that we never train people on that’s the backbone of a sales organisation.

it’s all going rather swimmingly don't you think?

CRM here. We are overwhelmed. Supporting 70 plans is way too much. My friend at Voya who is in a similar role has 36 plans. Plus, they have a CRM assistant. We have nothing like that & need it. No wonder the company can't retain clients. Many of us are fed up. Our leadership is out of touch & checked out. Leaders only pay lip service to our needs.

is there any fued between these two teams?

They always push each others work and delay the work for other teams?

simple changes, Needs CRM teams approval. Work blocked.
Simple approval from CRM, Appsec teams reviewed need more comments from them? Work Blocked.

when will there be a actual work done in this Fiserv?

I'm a prior employee and loved everything but the burnout that came with my role (inbound sales), and feeling stagnant and overlooked when trying to move to non phones roles after being in one for years..

any insight on the salesforce issue with no new patients loading?