So UK ODW launch is a complete sh!tshow. Hard to put into words how bad it is. Nothing works. New DSA doesnt work. New CRM is just baaaad. Customers/partners can't get quotes, SKUs not working or completely missing, prices 20% than old DSA for the same things. And yet I'm sure there are execs patting themselves on the back.
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hahahah I told you, I told you!
But we have AI for everything, just use the right prompts and this will be sorted.
How I miss those days where Dell was a great place to work.
problem with JC is that he listens and empowers Bain or Mck more than his own Dell employees..
@d2 If it makes you feel any better, they didn't listen to the ones involved with trying to make it work either. Everyone knows what a pile of garbage it is, but I guess losing face over delaying it even further was worse for JC than just forcing a release of something everyone knew wouldn't work.
Not only is our internally developed software a pain, we somehow paid Oracle who knows how much for that POS system that is ODW. There's not a single thing within ODW that is better than the platform it replaced, with a UX straight from 1998. It's unbelievable that our senior 'leadership' saw this and was like "This is great!".
I have been warning my manager about the issues ODW will create since December. He said don't worry they fix it by March when it will go live. Then I warned him that many tools which we are using go offline by end of March. He said, don't worry there will be a replacement in ODW. Except there was not and the old reports went offline.
Then once we got look only access to ODW I told him this thing blows and doesn't improve processes one bit. On the contrary it is more clicks to get less information. At that stage he just admitted defeat.
So we are here because people didn't want to listen to the warnings from the people who work with these systems every freaking day.
@c7 I believe so. They would have got better value and features if they’d gone with Fisher-Price
@b7 Isn’t ODW an Oracle implementation?
@an Yes Dell is known to release everything they make, every application they create with known defects.
They are a bottom end cheaply made product company.Always have been always will be.
@an probably
@OP for the life of me i’m bemused how bad this system really is. To think the 2nd richest man (all of 24hrs) went public months ago about the biggest transformation in the companies history, and we got this! Would they launch a laptop with as little QA?
Courtesy JC. He should give his overinflated bonus back.