@cd OT board and ELT don't care. Most of the decisions that have been made focus on the survival of the company (at least temporarily) instead of success.
The lack of investment and wfr over the years has caused a large increase of customers leaving as they can see the writing on the wall.
If OT could get rid of US teams easily, they would. They believe anyone can be easily replaced. They don't understand that they don't just make and sell software, they support it too and with this comes relationships with customers (sales, support, renewals). If you get a random person each time dealing with the company, their connection will be weak and they will likely leave at moments notice.
OT thinks they can "manage the company to success" - but how often does one person drive a whole company to success? Not often(especially tech in canada), and it also requires good, happy employees who believe in the goal. This has not existed in quite some time.