S.E. call center went from back 2 back calls to now receiving 1 call every 30 -60 minutes. Etime given 2x a day and yet they insist they are hiring new customer reps. I opinion is they are just pacifying the works to keep them working (and not... — read more
Entertainment Group Mass Layoffs- DIRECTV side
has anyone heard anything? our whole department had a call last friday and said it was our 30 day notice and everyone would know in 30 days if they still have a job. curious if anyones heard
AT&T management at its best
So this on the Verizon board, but it is appropriate for AT&T as well https://www.youtube.com/watch?v=kVmC0ktznNo
Service Delivery and Assurance ("SD&A") and Technical Field Services ("TFS"), High-Level Exec Departures
First it was Randy Tomlin and now it's Liz Gunn (VP of California SD&A) departing the company under a supposed "retirement" (aka golden handshake). Now SD&A-Core are being merged with BSIM under a new TFS group and U-verse and DirecTV as their own... — read more
Contractors Leaving
We had a lot of contractors leave who were supporting Supply Chain apps. Hopefully, new replacements will come in and be trained to do the job. We as AT&T employees do not have enough man power to do it all. Running on skeleton crew as it is. Running... — read more
ATO/Mobility Supply Chain
You've already seen "title" changes at the beginning of the 1st quarter. Many of those affected were smart enough to find a different job/position because they knew they were going to be on the chopping block this year and into the next (2017). Need... — read more
AT&T is closing directv Call Centers
is this a done deal? It looks like Tulsa has been closed already
new process to write up union corporate store employees
new process to write up union corporate store employees. going to new performance plans for district manager on down that make it easier to track and get rid of people. Many Indirect channel internal employees in great danger of getting layoff... — read more
Sneaky
AT&T (NYSE: T) has asked the FCC for permission to shut down 13 bridging and multiplexing services offered by its affiliates in its wireline territory, signaling yet another move to retire legacy services that used.A product of the aging TDM world... — read more
Surplus calls tomorrow?
Anyone have any info on surplus calls happening tomorrow? Martin Chandler org?
Missoula, Denver, Tulsa Directv call centers closing.
These 3 are closing in the next few weeks while the other 3 former Directv call centers in Huntsville, Huntington, & Boise will remain open for now.
How do I login to get my W2?
I know I've put it off until the last minute, but I haven't been able to figure out how to get my W2. I was laid off in August of last year. The website won't let me register as a new user because I don't have my pin. It also won't let me reset my... — read more
My job as a manager "is to keep your noses above water".
Great thing to say to your people especially when the manager who made this statement does absolutely nothing, knows nothing, takes credit for other people's work and is arrogant about it. If AT&T does not get rid of this type of leadership, they... — read more
Verizon to go on Strike this Wednesday
https://twitter.com/TheLayoff/status/719572865863921664
Metrics
your future with the company will be based on an "excel spreadsheet metric report", no what type of work you do
The new AT&T
AT&T future in the hands of inept leadership, It refers to checking that something is right. Sometimes when people use this phrase, they're just repeating what someone else said, only in simpler terms to clear any confusion or make something more... — read more
Another day at AT&T
job security, it turns out, targeted firings are far more palatable to ATO managers, than wide-swath layoffs. 2 SME's were targeted by the clueless Area manager-supervisor, while her buddy's got the free pass, the ones you never hear about even on... — read more
New Employee Concerns!
Greetings Anyone, I just accepted a Wire Technician position with AT&T in the Metro Atlanta area of Georgia starting off at a great salary. However, I am concerned because I keep hearing echos about how bad the turnover ratio is with this company. Do... — read more
Netflix and Hulu to face competion from AT&T
This will be another flop. AT&T is trying to do what ever it can to attract the 13 - 30 year old to their service. http://moviepilot.com/posts/3848994
Large Number Layoffs
The new Entertainment Org (mobility, home solutions, uverse, and directv) is planning a large number of layoffs late April to early May. 30 - 40% of the workforce.
AT&t boosts data cap for home internet users.
http://arstechnica.com/business/2016/03/att-boosts-data-caps-for-home-internet-and-steps-up-enforcement/
T-Mobiles new troll plan against AT&T and Verizon
This is hilarious. John Legere is a funny guy. Good for him. http://bgr.com/2016/03/28/t-mobile-vs-att-verizon-customer-complaints/
AT&T is becoming a software company - John Donovan stated
http://www.cio.com/article/3047268/open-source-tools/inside-atandts-open-source-software-defined-transformation.html
Centers
This is how I see it I have noticed that when a center is marked for closure, they send more calls and give massive overtime directed from a center that has already closed. Then it continues on to the next center. So if your center had a few months... — read more
Employees are suppose to train your bosses
Funny thing happened to me during one of my staff meeting. My fearless leader/manager anounced to everyone on the call that it is our jobs to train him to be a manager and that is the way things are. How did AT&T fall to this point.
AT&T becomes official provider of RNC
Looks like AT&T is kissing butt of the Republican Party hoping it will win them favors if Trump wins. http://www.cleveland.com/rnc-2016/index.ssf/2016/03/att_named_as_official_provider.html
Surplus - Illinois
Surplus of 69 cable splicers and many more customer care employees in Illinois announced yesterday to the membership of the IBEW local.
AT&T’s Ambitious Effort to Retrain More than 100,000 Workers
I have no idea how this will work. I took a lot of these courses in Capabilities Evolution and they are fairly useless. The only ones that half way decent come from skillport and udacity. For the most part they are too high level... — read more
Director retires
Director and assistant director at SE center retire. Last day April 28
AT&T to Move 80% of Its Applications to Cloud by Year’s End
Wonder how much this is costing AT&T to move all these apps into the cloud. http://www.wsj.com/articles/BL-CIOB-9346
Three, Three, and One
There have been rumors regarding a 3+3+1 offer (3 years to service, 3 years to age, and 1 years salary for severance) in the works. Anyone heard anything to that effect?
AT&T wants for the world to see their software for spinning up services
I wonder who AT&T purchased this software from. If they built it themselves, I doubt it will be able to scale http://www.pcworld.com/article/3044598/att-wants-the-world-to-see-its-software-for-spinning-up-services.html
Bye SDA/BSIM, Hello ?/TFS
AT&T is doing away with SDA and BSIM. Name to be determined will be U-verse and DirecTV and TFS will be BSIM and SDA-Core. Why you ask? AT&T is supposedly packaging up its legacy business and will be (or already has been) shopping for a buyer. If you... — read more
AT&T Culture Shock
Territorial backstabbers, yes men/women, status quo devotees...all living in silo'd cities and drinking Kool-Aid. Am I missing the good somewhere in all of this?
1Q Layoffs
Anyone know of any 1st Q layoffsas of yet as far as AT&T hme services?
AT&T dodges class-action lawsuit over unlimited data throttling, but FTC case still looms
AT&T dodges class-action lawsuit over unlimited data throttling, but FTC case still looms March 11, 2016 | By Mike Dano A federal judge handed AT&T a legal victory last week when he ruled that a lawsuit against the company's throttling practices for... — read more
AT&T Canceled My Order - Then it Charged a Cancellation Fee
Nice going AT&T http://m.huffpost.com/us/entry/att-canceled-my-order-then-it-charged-a-cancellation_us_56e18605e4b0cb4ee3c0f5e2?