Curious, is retail miserable in other regions like it is in Beltway? Managing a retail store is already a nightmare in itself, but myself and other store managers can almost never get a straight answer on anything. We’re told in public spaces to reach out if we need something, but the reality is if we get a response at all it’s only to criticize us for asking for help.. We just hope for the best everyday and hold our breath until we get home.
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This is what happens when you eliminate the Divisions. Division served as the good will ambassador to the regions. We were the mouthpiece that took your feedback, advocated for it at HQ, and ensured they acted in ways that actually made a difference.
They eliminated the Divisions in an effort to get more agile and more efficient and it was immediately clear that HQ has ZERO idea how to interact with the Regions and they honestly don’t care to. HQ operates with impunity and they are so out of touch because none of them have actually come up through the business so they have no idea the impact their decisions actually make.
HQ is the worst thing to happen to Comcast. They’re so out of touch. Just jump in to Slack and listen to them all talk… they’ve got no idea on how the company actually functions at the customer level.