Anyone here this?
12 replies (most recent on top)
Rumor CSM are causing more issues in Support and are no longer needed. Most of them don't know process and are not technical.
CSS. What’s going on in that org?
CSM - customer success managers
I am pretty sure that happened in the march RIF
OP, you know there is a difference between hear and here? Don't make a simple mistake like that in your resume or during interviews. Spell check won't catch it because you spelled it correctly but it was the wrong word...
@a2 Not much
@a7 Leaking layoff information can be hazardous to your continued employment. Given the current employment marketplace, no manager is going to take that risk.
Your M5 is full of it.
Support org will be completely demantled.
Helps to create AI hype.
Customer Support Managers
Who are CSMs? What do they do?
NSGBU?