More cuts?
12 replies (most recent on top)
most of the Q4 cuts havent even been announced yet. They should just rip the bandaid off but im sure they need to give the board applicable time to run their dirty little finance schemes to protect themselves and prepare beforehand.
Obviously everyone has their own anecdotes about customer service and opinions on why the company has finished near the bottom of every survey in the last 25 years. I have been a customer as well as an employee on and off since the early 90s, service has been reliable and my experience with customer service has been great until recently: I had to initiate chats (which never took more than a few minutes to engage someone) multiple times to resolve a re-occurring billing issue, the reps I chatted with (all except one) issued a credit right away, it was disappointing the underlying problem was never fixed on the backend, however. That said, I have had far worse experiences dealing with other companies.
@dd “Comcast’s reputation of poor customer service was earned well before moving those functions offshore. While offshoring has obviously reduced employment of domestic workers, it is laughable to blame customer service woes on those working in India. After all, it was not someone in India who changed names of customers to a-hole, bi--h, or wh--e, in those well publicized incidents.”
After all, now customers get to wait for hours for a rep, get slow responses on chat, get sold things that don’t even work for them for the sake of the reps ratings, get passed off continuously to other reps if their issue is a little bit complicated, and get to listen to scripts that don’t make sense! How convenient! It’s like every other horrible dumpster fire customer service company! Let’s keep that up and continue to make it worse! SARCASM
@dd anyone can go to Reddit or anywhere else for that matter and find customers talking about the CS. They talk about offshoring the problems it’s causing and a time when they called CS in house so to speak and didn’t feel confused about what they were being told or what was being said. I work with seniors on the side who love comcast but will just hang up when they call in sometimes because they become very frustrated and confused ; they don’t understand. there are always a few bad apples in CS but customers are begging for someone to give them a better way than this and also no chat bots. domestic workers were always the way and comcast has learned the hard way
Comcast’s reputation of poor customer service was earned well before moving those functions offshore. While offshoring has obviously reduced employment of domestic workers, it is laughable to blame customer service woes on those working in India. After all, it was not someone in India who changed names of customers to a-hole, bi--h, or wh--e, in those well publicized incidents.
I hear in q4 they’re going on a massive hiring spree! Raises and new positions for everyone!
@d2 these are just the H1-B fillings, add another 6K+ at CIEC and thousands more working out of Infosys, Cognizant, TCS etc. locations these numbers can get really high.
@a1 here is where a lot of the jobs have gone:
https://layoffhedge.com/h1b#emp=Comcast&employer=COMCAST%20CABLE%20COMMUNICATIONS%2C%20LLC
@a1 people need to wake up in this company and others because they are selling off jobs to India. If you’re an entry level of anything or are in software engineering, tech, sales, cybersecurity, etc…check out how many of these positions have gone to Chennai. So many Americans are being let go or shut out of these jobs and have also been forced to train their replacements. Comcast somehow thinks great business and technology means selling out US employees and customers all at the same time. The number one complaint is and has always been customer service, yet it’s gotten worse because these jobs too are sent overseas. Slowing down when things should be speeding up is the new norm. The complaints are endless. What is not understood is somehow someone or a group of individuals at the top think that replacing US employees saves the company money, however, time, quality, and trust have tanked what people want from Comcast and ki-led this argument over and over again. Does anyone ever listen to the customers? That’s most of Comcast’s problem to begin with, and people are watching. How many have been let go because of all this? H1-Bs are the other piece.
Pain!
5 day RTO wouldn't shock me
I doubt it.
But...
You can expect more of this, 800+ jobs given to worker visa holders
https://h1bhq.com/search?employerQuery=COMCAST