Thread regarding Comcast layoffs

Haven’t heard a word!!!!

@j5 iv seen it too and its a long and time consuming process on top of work missing and not showing face to name some of the issues

@hn why wouldn’t you say anything?

@ca I wasn’t joking. Some teams haven’t found competent and quick offshore replacements and others have had a little bit better of a time doing so. I’ve watched different teams have different experiences.

Personally, I’m not an advocate of offshoring for a long list of reasons, but my opinion is irrelevant to the people making the decisions to layoff and offshore.

@ct trust me everyone is but no one wants to say anything

@ca seriously… half the time I have to step in and correct more problems than they’ve ever solved

@c5 and they are all over these threads taunting American, domestic employees. It’s disheartening and overall disgusting behavior.

@cf that would be the end of things -just ask the customers. How are we doing at taking care of them? what’s their biggest complaint? There’s usually only one answer to the later. If there is even an ounce of hope left for the only moneymaker side of the company then it should be considered that business clients, at all levels, 10/10 times will not bite without a relationship factor making the deals (inside the United States) and at a fast pace. It’s built as is trust like mentioned below here. Try outsourcing and that’s gone -nightmare scenario.

They will not offshore sales positions.

Lol, lmao even

CB cannot and will not survive without what they have now or more domestically. Not in outsourcing. Business customers will dwindle and trust is a big topic especially in bigger businesses. Talks about wanting more teams and reps before the layoffs was wanted, so not sure where you’re getting your info.

@a2
XC managers??? Can you be more specific?

@c5 this is a joke right? Not to be rude but nothing but the opposite is happening with the offshoring success rate

@b0 CB has had layoffs and been offshoring for the last 4-5 years. Some teams have had more success with their offshore replacements than others.

You're looking at a 3-5% cut across the org in aggregate. You'll be able to function in teh new org. Trust us, we're in Leadership roles for a reason.

@b0 CB got hit severely around 2 years ago I think. They laid off the nearly the whole call center tech and billing reps and only left a small crew now. Thats how i know it is going to happen because that's the direction they are going. They are moving everything to India. Thats the crisis here. And yes Sales will be cut and consolidated it's been going on. You must be new to that dept, it used to be massive. Its been getting chipped away drastically in the USA. India has grown 30% - 50%.

@ab mobile is doing okay but cb is the cash cow. If they cut from cb it’s a desperate move to borrow from the savings to save the farm, which is failing.

I’ve been with the company for 12 years mostly in resi but now w cb. The culture is so starkly different in cb. It’s going to be genuinely sc--wed up if cb is deeply cut.

Melissa- what is drawing you to that conclusion?
Are you saying CAR or AE managers?
Will the expectation be for teams to operate without managers?

@ah please answer if this is just overall speculation by a buddy or if this is legit, already decided facts? How can the business even survive with a skeleton sales crew?

@af

You’ve asked 4 times about specialty queues. When someone knows, they will chime in. Stop repeating the question.

@a2 is this just speculation or are you basing this off facts?

Anyone have any insight into the R2BAE position? It’s one of the newer sales positions in CB with low headcount and a redundant workload that likely could be replaced by field SMB, also they added the BAE1’s that essentially do the same thing without the store. Anyone hear anything?

@ae to follow-up on this, do you think front line Specialty Queues and Retention would be at risk with this new round of layoffs?

@ad Well said. Yea theyre not going to obliterate sales. They need them to stay alive right now. But they will def gut it and strip it down drastically and retain only top perfomers. They have to now with this region compression occurring. Plus theyre hiring new with lower starting base pay and more aggressive expectations is what my buddy told me. They have to

This is very difficult being left in such a limbo on weekend when we should be able to decompress and appreciate what is around us -- I know that doesn't going for all of Comcast as we do work weekends but I hope everyone is able to find some peace in the weekend and what we do have which is breathing in and out at the very least! I believe from what I've heard and know that we should have more clarity by mid next week and potentially by early the following next week, depending on your role. One great thing is that comcast always needs sales channels so hopefully if anything does happen people are able to find sales roles in other areas.

@ab Xfinity is failing.

CB, Mid Market and Enterprise have been keeping the lights on and everyone employed for years now.

Imploding one of the few sources of revenue would be su----e.

@aa look up consolidation. I dont think youre understanding. And its not making money the business is failing and breaking even. Where have you been? Xfinity Mobile is the only thing keeping things a float. And many subs are cutting their other 2 services and breaking contract.

@a4 this is so d-mb lol. Cb sales is the money maker for growth. It’s literally how the company doesn’t look even worse.

But CB sales will report differently. Pretty positive on that.

@a7 Basically how it was explained to me from someone is they are going to consolidate into one central team after they cut the regions in half and consolidate. They have too many sales reps costing them in salaries that will be wiped. They are not going to remove sales entirely obviously but strip it down to bare bones and milk whats left. Which makes sense from a financial standpoint. And Rehire lower wages with more workload and higher expectations to deliver.

@a4 what does this even mean? That would halt the business. They are the core money makers lol

@a2 what about communities directors?

@a4 what about retention or specialty queues?

Sales will probably get hit after New Year or shortly before so they can attempt to break budget earning with fake spikes for the shareholders. Atleast thats how i would do it. I think they may be getting rid of CB sales all together from iv heard internally and consolidating into one central hub which means thousands will be let go.

@a2 Anything about Specialty or Retention?

Xfinity Communities Managers will be cut. This entire thing is heartbreaking.

Frontline CXSO Queue rep here, have the same question.