I love to hear from the ex-IT guys on why they could not deliver and do a decent job. The new corp president and CIO have been clear that IT costs are 1.5 times more than the average retailer of Follett's size. I have worked with some fine and... — read more 

Me and some of the neighborhood kids are gonna get together and start our own bookstore in my dad's garage! My mom's gonna sew our aprons! Who wants to join us?

I heard 431 textmgr was fired last year. Harrasment. Looks like still harrassing.

I was laid off in October from IT. What the others are saying about IT are spot on. We were understaffed and often overworked. Large projects were almost always rushed into production. Most managers (not all) tended not to listen to the developers... — read more 

Sure Jose.

Thanks! That's my Anon E. Mous number.

"the artist formerly known as 812" - hahahaha, i wish there was a like button here... hahahah

Has anyone else noticed a new floating window over the checkout page for the customer to verify their shipping address? It's giving some customers fits (depending on what device they're using) trying to check out for the sale. Several called today... — read more 

These two stores are horrible. Horrible. Horrible. Horrible.

But they will get the discount anyway. This absolutely ridiculous.

With our new leadership, here is the results from their last company. Breaking out Kmart, the chain had a third-quarter operating loss of $171 million, slightly wider than a loss of $164 million the prior year. Kmart-specific revenues totaled $2.92... — read more 

you have to send in your seperation papers before they send out your severance check. You have 21 days to send it back after you receive your separation papers to sign.

Has anyone received their severance check? According to my ADP account, a check was cut on December 6th but I have yet to receive it. I have not sent in my separation agreement yet.

Sounds like this is the third sale with technical issues.....maybe Follett belongs on the site epicfail.com

How long will it take for schools to be fed up and not renew or is something else in the works the store employees aren't aware of? Waiting for further news on the FedEx drop off/pickup.

If your going to have a friends and fans sale after cutting my store staff, can you please make sure the systems and processes are working? This is the third special sale in the last two months and all had problems.

home Depot customer service is awful at home depot.

Never heard of him. Home Depot. Really?

What do we know about the new talent person

A home depot reject

I understand your point and agree with it mostly. The complexity of development at Follett is not understood by anyone outside of IT and hell even some of those in IT(although I wonder if that is different anywhere else). Unfortunately the... — read more 

New Vice President of Talent Acquisition for Follett. Layoff many lower paid workers, hire and promote a few much higher paid workers. More chiefs and less indians.

Thanks for the age old discussion of centralization vs decentralization. I agree each has it place. However my point was specifically the lack of understanding and support executive management has for IT. The current IT structure was established over... — read more 

Reading these posts makes one think this company is government run.

more layoffs? less severance? Probably in March? Anyone know?

Finding the "right" IT org structure has been an ongoing discussion for as long as I have been in this business. Centralized models give the greatest control and provide the best opportunities for cost optimization. Unfortunately one can easily loose... — read more 

I was laid off on the first day (November 8th) and I sent in the severance agreement packet in ASAP and STILL haven't gotten my severance check! My phone and lights are about to be turned off. I was wondering if ANYONE let go on the 8th have received... — read more 

Follett acquires small businesses that have been neglected by their former parent organization. IT compliance has to near impossible across the many networks and organizations that need to be traversed. The application process described by current... — read more 

@"Ex IT Associate" - AMEN

For those of you that are/were outside the IT department, it is really easy to blame them for bad results. However the reality is very different. There are numerous issues within Follett which drastically impacts the ability of IT to deliver quality... — read more 

The layoffs are not done. The severance will be less. Best option is to get your resume on the street ASAP. This goes for store level, FHEG to FSS.

Your not kidding about outsourcing other than IT. Transformation in the Finance Department – A Practitioner's Perspective and Roadmap http://www.infosysbpo.com/offerings/functions/finance-accounting/white-papers/Pages/index.aspx

Who knows, maybe it will be new inexperienced support people talking to inexperienced part time store people. Support will be referring issues to outsourced developers, AP and accounting.

That is the difficult part. For us still working until the next layoffs, there is not much incentive to be loyal and go over and above. Our time will come, just like those before us.

my bills this month. Had to apply for food stamps (no biggie since I was full time and made so little I have been on them many times this year) its sad to be a full time worker and qualify for food stamps! The unemployment check is laughable as it is... — read more