What are your thoughts?
28 replies (most recent on top)
@bj Imagine That
@bn weirdly, no! I think they must have forgot.
@bj ....go on...
Was there a q&a?
Addressing the elephants in the room...
The CEO acknowledged we need to lower but prices to stay competitive but doubled down on a refusal to so do. WTF!
False claims about employees were distracted by NBC. Refused to acknowledge the SKY purchase was the real problem, (top 5 worst acquisition of all time). Servicing the $40 billion of debt on a business that NEVER made money crippled the rest of the company.
Same old talking points about customer experience but offered zero vision on how that will be done. Customer Experience has been a "focus" for more than 10 years
Continual delusion about Comcast being a technology company, (i wish it was but hasn't been for 5+ years).
@bc effectively he was saying "yes, CB is growing and making more money, but yes there will be layoffs because [bullsh-t about the markets being affected by AI and how we will be replacing people with AI]. It was a festival of euphemisms, but that was my reading.
@ba getting transformed into an unemployed person
Ba dum tiss
@ba Are you serious? What was shared?
@ab christ it's good to know I wasn't the only one there who hated the whole thing. There are so many cheerleaders at Comcast. The only comfort is knowing that noone at all is safe, and the layoffs are always surprising to some people who have devoted their lives to good of the company.
It started with the boss man addressing the elephant in the room (his words), because he claims to be direct and without front. Apparently, he's been inundated with questions about forthcoming "transformations"! You're not getting fired you're getting transformed! Yay!
@b4 you can get a homeless man to use AI to go over numbers and make a motivational speech here and there. Ask this question, what do they really do that justifies their pay????
@b2 and who will do the work?
Maybe AI will help Comcast Business cut useless positions such as Director 1 and Director 2?
Executive leadership (CNO, EVPs, SVPs) have been actively promoted AI- and machine-learning-driven network developments since 2020. However, their public statements regarding these achievements do not represent reality and in many cases are outright lies.
The actual reality is that there has not been a single use case where the people promoting these technologies have used them to improve customer satisfaction and lower costs.
They couldn't prevent the past and they are certainly not going to change the future.
Mr. Angelakis, don't let them tell you any different.
@OP I’m not part of Comcast Business, but from the comments I’m seeing here, it sounds like AI is the next big strategy for replacing employees. Last I checked, Comcast Business generates over $10 billion annually and is actually growing. So naturally, we have to go over there and fu-k that up too. Leadership has already managed to oversee the decline of much of the core business, so I guess it’s time to bring that same magic to one of the few areas still growing. They keep calling it transformation. At what point do we just call it what it is? A company sinking under the weight of its own leadership, with AI as the latest excuse to drill another hole in the boat.
@ab what was the talk about AI?
@a3 Yep. Many companies have gotten into this mess while depending on AI. Ford, Salesforce/Meta, IBM to name a few.
73% of companies that cut workers for AI failed to come out financially ahead
40% workflow gap between humans and AI due to AI not being able to give critical thought or do complex problem solving.
32% of hiring managers and growing, who gave up good employees for AI had to rehire for these same positions . IBM, for example, tripled how many people they are now hiring back.
(All from AI itself)
Human oversight is always needed in a customer-driven company as well as empathy and ethical reasoning. There will always be severe judgement failures when you depend on a program to automate your work. It’s a great tool to integrate alongside human oversight, but It would be absolutely stupid of Comcast to think of doing what some of these companies have already tried.
@a7 What you thought earlier on and what was said in the meeting and how much cut now is expected , and when.
"Digital employees" yeah we're cooked
@ae earlier today.
when is/was the town hall?
@a3 if I get laid off, it would be hilarious if they try to bring me back later. My rate doubles when I walk out the door.
It really felt like Ed didn’t want to be there.
@a7 totally agree. That meeting you can feel the doom and gloom during the whole thing. Especially when AI was mentioned. Gonna be a tense couple of momths
Useless nonsense.
Cuts are coming which we know but not to the extent, but after that meeting it sounds like it be larger than we thought
Tell me you mean layoffs without saying we need layoffs
Same old bullsh-t at Town Hall. They’ll cut in favor of AI and in 12 months when it’s no longer se-y, they’ll try to rehire like Amazon is
customer experience has to improve but there will be cuts but nothing more -