Integrity - If you say you are going to do something, do it. If it’s part of your job, do it. If it’s not part of your job and you can help someone by doing it, do it.
Respect - Respect coworkers even if they are from different departments, or different levels. If you’re a higher level than someone you should be mentoring them not ignoring or brushing them off.
Accountability- Do your work, and do it right. Respond to emails. If you don’t know something, say you don’t know instead of not replying. Follow up on your responsibilities, even when you’re tired. Make sure people that depend on you have what they need and they feel like they can rely on you.
Customer Focus- Always think about the customer, whether it’s an individual or a fortune 100 company. Prepare pause and confirm. Always think of ways to make the customer experience better and communicate those ideas to leadership even when it’s “not your job”.
Inclusivity- Working with people from different backgrounds, whatever that means in your role. Treat them with respect and remember we are all on the same team regardless of their background, role, education level, union/non-union etc. We are one team. We are one Verizon.
If Verizon focused on promoting managers and employees who followed and enforced these values and got rid of the ones who didn’t, the company would be a better place.
Happy Friday.