The obsession with centralzation, offshoring, and squeezing every last dollar out of the business is classic MBA thinking that looks great on a spreadsheet and fails in the real world.
You CANNOT run a complex org by treating people as interchangeable costs and ignoring those who actually understand the business.
Eventually, the bureaucracy, declining service, and loss of talent will cost far more than these supposed efficiencies ever saved. At that point, the game is over!!!
@d9 You may be optimistic when you say work that used to take 5 minutes now takes 15 with outsourcing. Many times that 5 minute task can now take days to be completed. You're right on with everything else though.
Too bad execs just don't care about all the errors and inefficiencies they've created though.
You hit the nail on the head. Centralization and off shoring means work that used to take 5 minutes now takes 15, with low accuracy and tons of frustration.
Right on target.
We are leading in the layoffs leaderboard today:
https://x.com/TheLayoff/status/2120280627111223527?a=fhDV7512qTVw4Jn9d9w