Dan, if you want employees to delight the customer, then start making employees feel good about the company. Morale is low. Very low. The bar is low. Show some appreciation for the people who are fighting our terrible policies in order to retain customers. Most decisions i have seen in the last 12 months didn't delight the customers, it pi---d them off.
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@bb "doesn't" care
@bb I honestly don’t think Alfonso or Dan care. They don’t even bother pretending that they do.
@b8 every employee does have a name at. Verizon. It’s either Jane or John Doe aka Dan don’t care.
Verizon feels and operates like a morgue. Waiting for someone to identify what is truly going on at Verizon.
@b1 same I don’t care either. Just here to collect that paycheck until I don’t. I’m present on Slack and respond to emails. Nothing more.
Dan mentioned cost of living going up and inflation but he doesn’t put his money where his mouth is and give employees a meaningful raise each year to keep up with the rising costs. What a hypocrite.
And he always deflects on the real issues within Verizon by talking about non Verizon topics i.e. the US and Israeli elections, the Middle East, war in Ukraine.
And don’t get me started with Mr. Platypus who was an Ox today. Does he think his animal analogies are funny or what?
I don’t even want to go down the rabbit hole with AGI and Anthropic. Waiting for that to implode and destroy the business but Dan will be long gone.
Verizon is a sh-t show and the stock price reflects that despite a so called great 3Q. Proof is in the pudding.
“Every employee has a name”
That’s a great comment
We don’t have leaders. We have con-men
"Every customer has a name" No kidding. Those of us at ground level have always known that.
Now. How about "every EMPLOYEE has a name"?
And I agree with the other poster... unless you want to tell us international politics may affect the supply chain or exchange rate, stop with your political views.
AI first last and forever? We are seriously understaffed, but yes, we've all got time to make time to train our behinds off. Sure.
It's miserable and people I respect who say they want to know why really really don't want to know... and not much they could do if they did.
And it was VERY obvious with that slide and story they have NO respect and so NOT VALUE the senior people that have built this company! They literally spelled it out! They only want the “junior” ideas. I’m so done with this place. GIVE US A PACKAGE AND LET US GO!!!
I used to care. Now I don’t.
Dan and Alfonso did that.
And no one is interested in your views on the US or Israeli election.
And if you think you’re impressing us by “spending a few days with Anthropoic” - think again. You’re not an advisor to anyone. You’re a wannabe tech bro
You should spend a few days in Basking Ridge or at a store or at a call center to find out what’s really happening.
All the leadership got their stock early in the year and employees did not get their 1/3 stock this year… shame on you Dan…for stealing from employees, no one is sure that they will get next year…
Never seen it this bad in the 22 years here
You know customers can sense unhappy employees. Then those customers second guess why they want to deal with a business that employs unhappy people since that unhappiness will ultimately transfer to the customer experience. Just saying Dan since you don’t seem to have a clue or give a you know what.
VZ can't expect employees to deliver a great customer experience when they're getting a pretty lousy employee experience themselves. It's hard to drink the company Kool-Aid when management keeps changing the recipe every five minutes. Maybe start by taking care of the people who actually deal with the customers every day. Happy employees make happy customers. It's not exactly rocket science, but apparently it's become a premium feature at Verizon.
I was expecting Dan to mingle with employees at Transformation showcase. He avoids meeting employees like plague.
Atleast Hans was better at that.