We were good while under csbbo but ever since moving back to ECrL sh-t show . And now they are making us work EO cases which i don’t think we are properly trained for . Also changes happening daily but no heads up given .
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ECRL is terribly unorganized. Managers rely too heavily on their senior leads to manage the other team members. The senior leads are so busy with their own work they don’t have the time to manage.
Also, they don’t know how to build out new programs/processes. They try to do it themselves with no input from subject matter experts. Then when they take it to the subject matter experts, everything they built is useless and they have to start at square one. And they repeat this process like 5 more times.
ECRL is a mess and has been for a couple years. They laid off so many quality people yet still keep unnecessary layers of overpaid upper management. Not consistent process on their work functions that change frequently with no reason. Miserable place to work as they don’t have a clear performance management system in place for the roles that provide little to no opportunity to excel or move up. Very little motivation.
@bf I am experiencing this first hand . Literal changes in my day about how LOB now needs to send communications using EO templates and I’m basically doing EO cases without the pay . On top of that they told us since we aren’t technically EO, we don’t get credit for the case closures smh . And today they moved two people randomly from my team to EO. The changes don’t make sense and it’s pi----g me off. But all I can do is bi--h until I either get severance or find something better (the job market isn’t looking promising 🤣
Speaking from first-hand experience, ECRL leadership is a complete farce. It would not surprise me if the leaders were fired for incompetence and the group tripled in size in order to account for poor management actions. From lack of consistent processes to quality control breakdowns & plain old incompetence, the place reeks!
@ay yes led by Jason . They laid off ppl from my team who were remote in Fargo ND and then a random firing of a person who was located where I’m at
Does this mean your LOB will be led by Jason Woydola (I don't know how to spell his last name)? Also, did Escalations or ECRL have any layoffs yesterday? If so, what locations?