USAA 3.2
Travelers 4.2
Progressive 3.8
Nationwide 3.8
Amica 3.8
Liberty Mutual 3.7
State Farm 3.4
Allstate 3.5
Chubb 3.5
Don’t take care of your employees and the result will show up in member experience. Check out the article on mysantonio website.
@hs I agree. Lead, follow or get out of the way.
Glassdoor scores aren’t definitive, but when a company keeps underperforming its peers, the negative feedback can’t be dismissed as bias. The environment has become every person for themselves.
Some leaders lose a billion, face regulatory orders or watch member satisfaction fall, yet are rarely held accountable. That’s cronyism.
Not everyone in the C-suite is at fault. Some inherited a mess and are turning it around, and they deserve credit. The rest should be held to the same standard as employees and walked out the same way.
If I were on the board, I’d audit the C-suite and hear from randomly selected employees, not hand-picked ones.
Green dashboards don’t mean the company is healthy. Bad or missing metrics leave an organization without direction.
When leadership offers only distractions and silence while taking draconian measures, it’s time to step aside with dignity and let others lead.
Shocking, given there are so many competent, authentic, selfless, and warm-hearted leaders who truly care about members and workers
It’s both. Lower New members growth and higher existing members leaving. You are absolutely correct that it’s harder to get a member back when they leave.
@eg behind plan I believe (please correct me if I’m wrong) is about new member growth. Current members leaving hurts much harder because they are much harder and more expensive to get back (ever again) or their families
P&C is already behind 30K members growth compared to plan for the year. The cracks have already started forming.
@a8 us leaving, having our immediate families leave + 2 close friends.
That snowballs to 100k accounts pretty quickly
And not a single employee is surprised. No decrease in applications coming in. Not a single member leaving. How they treat us doesn’t make a difference. Needs to hit real performance metrics. Members leaving will wake them up. There’s 30k of us. All of us leaving USAA as our insurance and primary banking would be a start. Leaking that info to the news would get the ball rolling.