I’ve seen a few post of the last few months and now it’s hit my team. A girl on my team received the email yesterday and was put on paid leave until the investigation is complete.
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@pb because they have nothing else better to do and need to find some type of work to justify the 6 figure salary they get.
@OP what are people being investigated for ?
@hw my schedule? In office by 7-730am, left around 2-230pm Monday-Thursday. They tried telling me that I was badging in and badging out within an hour, and the lady was already talking about my role in past tense. If not for pulling my CAMs records while on the call with her, I would’ve been fired. So when I showed her my CAMs records, and how it showed 2 swipes a day, morning and late afternoon, 4 days a week. She had nothing to say other than “well look into this and confirm and get back with you.”
Then never got back with me and the “issue” disappeared.
@jm LOL, five Zoom meetings was a wild guess. Most of my meetings last an hour, and what really makes me smile is the morning ritual: shower, get dressed, drive to work, sprint to my office, then log on to Zoom; only to be greeted by colleagues who look like they just rolled out of bed in different time zones. Nothing says “professionalism” like ironing your shirt just to be outclassed by someone’s SpongeBob pajamas.
My personal favorite? There’s always someone sitting just a few feet away in the same meeting, so I get the pleasure of hearing them twice: once in real life and again with a digital delay, like a corporate echo chamber. They moved me to a site, and apparently, my punishment is living within 50 miles of it. I’m convinced the remote people are in some witness protection program for happy employees.
Lunch? If I get two minutes to microwave something that resembles food, it's a miracle. Some days, I consider just gnawing on raw meat; why waste precious seconds walking to the microwave? I eat at my desk, serenaded by someone passionately explaining why the quarterly report needs more pie charts. The cafeteria? Please. It’s a mythical place, like Narnia, but with worse parking and less hope. Any attempt to go there is doomed to end in disaster, or at least a mandatory meeting invite.
My boss, who honestly deserves a humanitarian award (wink), sends me side notes with less-than-flattering commentary about being a minute late, even though they’re chronically late to their own meetings and everyone else’s. I thought leadership was leading by example. I must have missed the USAA memo stating that leadership is just a title. Isn’t life at USAA wonderful? I do my actual work after hours, too, because apparently, five hours of video calls is just the warm-up act for the main event: my real job.
And the cherry on top? There’s probably an SVP, five VPs, ten EDs, and fifteen directors all supervising a crack team of ten people devoted to the science of ‘investigating’ RTO. If they ever find out what RTO actually stands for, I’m sure we’ll get a meeting about it.
@b1 wait, you only have 5 zoom meetings a day. Must be nice. Some of us have been operating on no breaks or lunches with constant back to back meetings for years, like a decade and do the actual work after hours. 5 zoom calls a day. That sounds amazing.
Y’all they have badge scan reports where they can see what time you badged in and badged out. That’s how they decide who gets looked into. Some people literally swipe in and 5 mins later swipe back out. Or swipe in, swipe into the gym, and an hour later swipe out. Also, cameras are everywhere people. They are going after worst offenders first. Go/RTO FAQs specifically says the requirement is 4 days a week for a full working day. Not 5 mins, not 2 hours, half a day or 6 hours etc.
If this is consistently you, someone will talk to you at some point if they haven’t already.
If it’s egregious, they’re just going to fire you. No talk or warning. They’re tired of asking people to comply and people choosing not to.
And of course they’d rather fire you than lay people off and pay severances.
Stop putting target on your own back.
@aa what was your schedule like and what do you think put you on their radar?
These are disturbing posts.
What RTO? Mention that to thousands of our adjusters and MSRs scattered across hundreds of cities and localities in this country. Nope, it's not gonna happen.
@a8 you know the title to the email you receive says “RTO - Corporate Investigation”
I as well have had that happen to me last year, and believe me, there intent is to terminate you with cause. How people are selected, no idea, but if/when it is your turn, have all your proof ready that you were in office longer than 2 hours.
@a7 Maybe you’re right, but my real concern? Wasted time, money, and resources. The USAA starter pack (collect all three!). For the first time ever, it looks like USAA’s financial figures have vanished just like my hopes for lower rates. Maybe I’m dramatic (Oscar-worthy, apparently), but do you really trust a handful of people with all the key info? I don’t. I wouldn’t trust them with my lunch order.
We’re so top-heavy, I’m shocked we haven’t toppled over. We keep piling on execs and meetings, but our velocity? Zero. All that mass just means inertia, lots of movement, no real progress. Honestly, it’s Brownian motion: busy, aimless, and after the next reorg, who knows where we’ll end up. Every new exec can’t resist a meeting to tell us the sky is blue and grass is green. I learned more in kindergarten, plus, we had naptime. The ten most feared words in English? “I’m a USAA executive, and I am here to help.” Each new arrival must cost $10 million, probably just for the LinkedIn post. Meeting rooms are 25% full, unless there’s free food. Most days, it’s five Zoom calls so we can all agree on nothing.
I’ve never seen an ad brag, “Our employees work four days a week, and we even have a team paid to monitor it, just like the old Soviet Union!” Or, “Come buy our product, because we love meetings.” Members don’t care how we shuffle schedules or count bodies in seats; they just want great service and a fair price. But instead of leading the way, we copied the industry, and now our legendary service has faded into mediocrity. “We get the job done with excellence” used to mean something. Now, it’s just a vintage slogan gathering dust.
@a7 Wayne hired outsiders in late 2023 for the sole purpose of RTO tracking.
FAFO
@a8 you don’t think those aren’t going on? I got news for you pal, it happened to me back in April, I’m no female either. Thankfully I had all my ducks in a row, because the lady who questioned me was rude AF and if not for me pulling my CAMs records showing my purchase's every day and multiple times a day, I would’ve been terminated, that was her intent.
You make this same post in threads every few months, and it's always "a girl on my team".
Not really sure what your angle is, but godspeed.
I for one am very glad to hear this. It is extremely important to me as a member that the people who work for USAA be sitting in a USAA office while they work. This is exactly where I want the executives and HR departments of USAA spending their time instead of releasing competitive banking products or finding ways to lower my rates. Thank goodness our leadership has such a good pulse on what our members want!
Ditto..