Has anyone heard if Orlando call center will start layoffs? we have rumors, not sure if there’s any truth to the rumors,But several of us are worried so if you have any information that you can share, that would be awesome.
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Its not a matter of If they are going to close, more like when!!
Texas had several call centers in southwest and they all shut down one by one.
all you have to do is call the 800 number or chat in and the first point of contact is an Ai bot!!
I am a technician and even for our support when we chat in it is alway an Ai bot that answers and this has been going on for better part of 7 years.
Pain in the arsenal trying to get a live rep and again that's our support call center so you can only imagine what's next!!
OP in my entire 20+ career in sales with T I've only ever seen 1 person truly beat the PIP process, if your fortunate enough where you have a whale of a deal in your funnel that will close ASAP then you may be able to buy some time, otherwise start planning for your exit, getting all your Drs appointments, HSA, FSA, finances in order as best you can, get that linkedin page polished up and certainly start networking outside of T now-in my experience networking is going to be the best option to find another job, do get an updated resume and know that you'll need to adapt that resume for each job application so it will pass that companies ATS screening. Good luck,
All I can share is what I was told by an L3 about 2 years ago. Orlando, despite being an owned building, is on a 5 year decomm plan. Per that L3, the plan was already in flight for a couple years. So, based on that info Orlando is due. However, I have not really seen the type of activity at the CC that would validate what I was told. So, your guess is as good as mine. My advice is make sure you have your ducks in a row, because ALL of us (except the Great Oz aka Stinky) is at risk of being whacked.
Its a "PIP" (not PIPS), Performance Improvement Plan. Just a formality to ensure no law suits for unfair business practices. Usually written with objectives that you cannot meet, hence you will be fired for not improving.
I was just told that I will be put on PIPS today for my lack of sales from my team. I am manager level 1, it has been difficult for my team to reach their goals , I have done my job as a manager, it feels very wrong to know I will probably be fired within the month. FYI I have been with AT&T for nearly 10 years and have been a manager for the last five. I was in sales, but sales have declined so I was offered a job in loyalty. Unfortunately they expect us to sell loyalty a well, and keep our customers. It’s been difficult because of the economy. Customers are afraid to update their phones. They don’t know if they’re gonna have a job in the near future, so a new phone is not in their goals . None of this makes sense to me. I feel betrayed and I feel lost.
What do the algorithms say about customer complaints? If the numbers say that AI or offshoring is a positive to the bottom line then that is the direction companies are going. And I can usually reach someone if I am diligent. Go through numerous prompts with a bot and eventually you can talk with a real person.
@a7 AI is taking over call centers. Easy Peasy.
We still have call centers? Customers constantly complain they can never reach anyone.
I haven’t heard anything, but based on past experiences, if you are Represented, you need to ask your Union leaders what they are doing to protect your jobs? It seems all US call centers are dying, in spite of customer complaints.